Job
Description
As a Customer Support Analyst at NielsenIQ, your primary responsibility will be to maintain and enhance customer relationships by addressing customer deliverables and queries efficiently through NielsenIQ proprietary platforms. You will focus on providing quality deliverables, utilizing CSO/ MSD for task triaging, and resolving customer requests to ensure a satisfactory customer experience. **Key Responsibilities:** - Execute, monitor, and continuously improve delivery management and service-related tasks such as snapshot delivery and quality query resolution. - Become an expert on NielsenIQ processes and methodologies, actively contributing to improving deliverables' quality and efficiency. - Ensure query resolution and deliver data/information as per customer contractual terms, aligning with customers on ways of working and defining servicing elements of the Joint Business Plan. - Triaging customer queries/requests across markets and customer category groups, tracking actions for improvement as necessary. - Collaborate closely with other NielsenIQ teams to identify resolutions and work in partnership with stipulated markets' Customer Service teams. - Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. **Qualifications:** - Master's degree with a preference for Marketing - Strong exposure to Excel and excellent communication skills - Proficiency in Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint - Analytical skills and aptitude for data and operational processes - Project management aptitude (critical path, task sequencing, problem-solving, etc.) - Good organizational skills, meeting deadlines, and being a team player - CPG Knowledge is a plus - Consistency, accuracy, proactivity, and attention to detail are essential - Proficiency in English language (writing and verbal) - Working knowledge of AI tools for query resolution, automation, and productivity improvements **Soft Skills:** - Clear communication with customers - Ability to translate technical details from various customer contexts - Building network relationships in a multi-cultural environment - Troubleshooting using influencing skills - Working under pressure and seeking support when needed - Logical thinking and adaptability with a transformation mindset In addition, NielsenIQ offers a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP). NIQ utilizes artificial intelligence (AI) tools at various stages of the recruitment process to improve efficiency and ensure fair evaluation based on job-related criteria. **About NielsenIQ:** NielsenIQ is the world's leading consumer intelligence company, delivering a comprehensive understanding of consumer buying behavior and pathways to growth. With operations in 100+ markets, NielsenIQ provides advanced analytics and insights through state-of-the-art platforms. Join us in our commitment to Diversity, Equity, and Inclusion to make a meaningful impact in a diverse and inclusive workplace. For more information, visit NIQ.com and follow us on LinkedIn, Instagram, Twitter, and Facebook to stay updated with our latest news and updates. As a Customer Support Analyst at NielsenIQ, your primary responsibility will be to maintain and enhance customer relationships by addressing customer deliverables and queries efficiently through NielsenIQ proprietary platforms. You will focus on providing quality deliverables, utilizing CSO/ MSD for task triaging, and resolving customer requests to ensure a satisfactory customer experience. **Key Responsibilities:** - Execute, monitor, and continuously improve delivery management and service-related tasks such as snapshot delivery and quality query resolution. - Become an expert on NielsenIQ processes and methodologies, actively contributing to improving deliverables' quality and efficiency. - Ensure query resolution and deliver data/information as per customer contractual terms, aligning with customers on ways of working and defining servicing elements of the Joint Business Plan. - Triaging customer queries/requests across markets and customer category groups, tracking actions for improvement as necessary. - Collaborate closely with other NielsenIQ teams to identify resolutions and work in partnership with stipulated markets' Customer Service teams. - Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. **Qualifications:** - Master's degree with a preference for Marketing - Strong exposure to Excel and excellent communication skills - Proficiency in Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint - Analytical skills and aptitude for data and operational processes - Project management aptitude (critical path, task sequencing, pr
