Customer Success Mgmt Senior Analyst

Skill required:

Digital Inside Sales - Inside Sales

Designation:

Customer Success Mgmt Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Transforming sales to become a future-ready and digital B2B revenue engine. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for

SITPM are responsible for creating positive outcomes for customers and the business. They play a key role in delivering success for teams and driving the work of Product Management (PdM) and Engineering Teams. TPMs work collaboratively within and across disciplines to bring out the best ideas and help everyone contribute to the outcomes they are accountable to deliver. They are responsible for defining project scope, setting milestones, and establishing timelines while considering technical feasibility and resource constraints. TPMs are expected to have strong skills in opportunity analysis, customer and market signals, and solutions identification. They should be proficient in building connections, relationships, and experiences across groups to understand the broader product/service family. TPMs are also responsible for managing customer interactions effectively and ensuring that all aspects of a project align with the company s strategic objectives.

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts