Customer Success Data Analyst

2 - 5 years

6 - 13 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • Act as an analytical backbone of the Welcome Team, ensuring smooth

onboarding, accurate data integration, and meaningful insights that drive

adoption and value.

  • This is not a traditional Customer Success role - its a technical, data-focused

position requiring

  • Act as the primary data expert for customer onboarding, ensuring accurate

data understanding and integration.

  • Partner with customers to understand their business logic and translate it into

actionable data mappings within the platform.

  • Perform deep SQL analysis on raw datasets to validate structures, uncover

issues, and ensure data integrity.

  • Identify gaps, inconsistencies, and edge cases, and proactively propose

corrective actions.

  • Analyse customer usage data to identify trends, adoption challenges, and

opportunities for improvement.

  • Create data-driven reports and visualizations that communicate findings

clearly to both technical and business audiences.

  • Work cross-functionally with R&D, Product, and QA to ensure smooth data

onboarding and accurate system behaviours.

  • Manage multiple onboarding and data-integration projects simultaneously,

maintaining clear timelines and communication.

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