Customer Success Associate

Employment Type: Full Time

Educational Qualification: Bachelor’s degree in Computer Science, Computer Engineering, or an equivalent combination of technical education and relevant work experience.

Location: Bangalore

Work timings: 3 PM IST - 12 AM IST

• Manage a portfolio of Aurora and Data customers across the Americas region.
• Own customer onboarding, upsell, and cross-sell opportunities.
• Provide 24/7 technical assistance, troubleshooting issues through phone, email, chat, and video.
• Deliver value by helping customers integrate Pixxel’s Earth Observation data and SaaS products into their workflows.

• Continuously improve internal processes to raise the quality and efficiency of customer experience.

• Own end-to-end customer relationships, lead onboarding, product walkthroughs, and early-stage handholding to ensure adoption.

• Help customers successfully implement Pixxel’s products, from Aurora SaaS to EO data delivery, and integrate them into existing systems.
• Provide timely support across email, live chat, WhatsApp, phone, and video calls.
• Translate technical concepts in Earth Observation (spectral bands, geospatial formats, APIs) into business value for customers across industries like agriculture, energy, climate, and mining.
• Manage delivery of satellite imagery, validate quality, and troubleshoot data pipeline issues.
• Capture and analyze customer feedback, identify trends, and share actionable insights with the product and engineering teams.
• Create knowledge base articles and self-service resources on Zendesk.
• Actively participate in customer projects, providing clear updates and ensuring smooth execution.
• Build strong, trust-driven relationships with both customers and internal stakeholders.

• Consistently achieve KPIs tied to retention, upsell, support responsiveness, and customer satisfaction.

Qualification:

• Minimum 2-3 years of experience working with Enterprise customers.

• Familiarity with GIS tools (QGIS, ArcGIS) and remote sensing concepts (spectral bands, NDVI, change detection).
• Hands-on experience with ticketing systems like Zendesk, Freshdesk, or Zoho.
• Familiarity with customer success platforms such as Gainsight, Planhat, or Totango is a major plus.

• Bachelor’s degree in Computer Science, Computer Engineering, or an equivalent combination of technical education and relevant work experience.

Candidate Acumen:
A strong desire to work in a less-structured, high-growth, fast-paced start-up environment. The ideal candidate brings a track record of success in a similar role, strong interpersonal skills and a can-do attitude.

Benefits:

• Health insurance coverage

• Unlimited leaves & flexible working hours
• Role-based remote work and work-from-home benefit
• Relocation assistance
• Professional Mental Wellness services
• Creche facility for primary caregivers (limited to India)
• Employee Stock Options for all hires

About Pixxel

Pixxel is a space data company and spacecraft manufacturer redefining Earth observation with hyperspectral imaging. The company’s first three commercial hyperspectral satellites—Fireflies—deliver imagery at 5-meter resolution and 135+ spectral bands, providing 50x richer detail than traditional Earth observation systems and unlocking insights across agriculture, climate, energy, environment, and more.

Once fully deployed, Pixxel’s constellation of 18-24 satellites will capture imagery across up to 250 bands in VNIR and SWIR ranges, with a 40 km swath and daily global revisit capability. Pixxel’s most unique strength is its full-stack approach, integrating every layer of the value chain from satellite hardware and manufacturing to AI-powered analytics.

Pixxel’s satellite constellation is complemented by Aurora, its in-house Earth Observation Studio that simplifies satellite imagery analysis and democratises remote sensing for all. Designed to make hyperspectral data more accessible, Aurora by Pixxel combines high-frequency imagery with AI-powered tools to generate actionable insights, even for users without technical backgrounds. The third pillar of Pixxel’s ecosystem is its in-house satellite manufacturing capability. Beyond building its own spacecraft, Pixxel also provides satellite systems and subsystems to other organisations. This dual capacity sets it apart in a sector where most companies focus on either payload design or data operations, but not both.

Pixxel’s team is young but deeply mission-aligned, with a culture rooted in curiosity, speed, and long-term thinking. As the company grows its constellation and expands Aurora, the focus remains on making space-based insights practical, scalable, and genuinely helpful so that the health of the planet becomes measurable and action becomes possible.

Pixxel was the only Indian startup selected for the Techstars Starburst Space Accelerator in Los Angeles and has been recognised in TIME’s Best Inventions of 2023, Fast Company’s Most Innovative Companies, and Via Satellite’s Top Innovators list.

Pixxel is an organization where we enable our employees to work on world-changing problems that they are passionate about, and a place where they can be their best selves day in and day out while ensuring they have fun every day.
Central to our employee-first ethos is a commitment to ensuring that every team member feels valued and heard. We nurture a healthy and supportive work environment where we prioritise well-being and growth in all aspects of life