193 Customer Servicing Jobs - Page 3

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

Opportunity for Group sales individuals with experience in Group Broking (Large accounts) relationships and sales. We are seeking sales professionals who possess the following key requirements: - Experience in managing broker relationships - Proficiency in handling large accounts including acquisition and management - Product knowledge in Employee benefits such as GHI/GPA/OPD/Fixed Benefit products - Results-driven mindset As a part of this role, your key responsibilities will include: - Partner relationship management - Developing and executing sales strategies - Conducting negotiations and finalizing deals - Ensuring compliance and preparing reports - Collaborating and providing support to other teams (Underwriting/claims/customer servicing) - Managing data and generating reports This position is based in Bangalore. If you believe you have the necessary skills and experience for this role, please do not hesitate to contact us. We also welcome any references you may have. If you are passionate about Insurance, health, employee benefits, broking, sales, Group Broking, Corporate Sales, or B2B, this opportunity may be the perfect fit for you.,

Group Company: MakeO Healthcare Technologies Pvt Ltd Designation: Toothsi Pro Office Location: Surat Surat (West) Years of experience: 1 to 6 Salary Range: INR 3 to 6 (Annual) Position description: Key Responsibilities Explain the treatment process, highlighting the benefits Get trained in and use 3D imaging technology Sell our clear aligner system to patients Provide best-in-class customer experience to toothsi customers Attending atleast 5 meetings in a day Leads will be provided by the company B2C Sales Primary Responsibilities: outdoor meeting, direct sales, field sales, meeting customers, Additional Responsibilities: Reporting Team Reporting Designation: City Team Lead (FSO1CTL) Reporting Department: Field Sales & Operations Toothsi (FSO1) Educational qualifications preferred Category: Bachelor's Degree Field specialization: Degree: Bachelor of Dental Surgery - BDS Academic score: Institution tier: Required Certification/s: Graduation Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

Group Company: MakeO Healthcare Technologies Pvt Ltd Designation: Toothsi Pro Office Location: Surat Surat (West) Years of experience: 1 to 6 Salary Range: INR 3 to 6 (Annual) Position description: Key Responsibilities Explain the treatment process, highlighting the benefits Get trained in and use 3D imaging technology Sell our clear aligner system to patients Provide best-in-class customer experience to toothsi customers Attending atleast 5 meetings in a day Leads will be provided by the company B2C Sales Primary Responsibilities: outdoor meeting, direct sales, field sales, meeting customers, Additional Responsibilities: Reporting Team Reporting Designation: City Team Lead (FSO1CTL) Reporting Department: Field Sales & Operations Toothsi (FSO1) Educational qualifications preferred Category: Bachelor's Degree Field specialization: Degree: Bachelor of Dental Surgery - BDS Academic score: Institution tier: Required Certification/s: Graduation Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

Handle about 200-250 calls on leads generated for services offered by AMPA Orthodontics Pvt Ltd on our digital platforms. * The initial call will be primarily a sales pitch followed by converting leads into paying customers through outbound sales calls, emails, and other communication channels. * Describe the services and USPs of the same and try to generate maximum conversions. Continuous follow ups with Potential clients. * Handle queries pertaining to our services. Overall problem solving for potential clients and coordination as necessary. Handle any operations related activities that may be required. * Negotiate and close deals to meet or exceed sales targets. Record responses from all channels on CRM whatever is available. * Collaborate with cross-functional teams (e.g., Scan, Retail or Smile buddy) to ensure alignment and maximize sales opportunities. * Meet or exceed monthly/quarterly sales targets.

Group Company: MakeO Healthcare Technologies Pvt Ltd Designation: Store Relationship Manager Office Location: Noida-Sector 18 Noida (North), Paschim Vihar Delhi (North) Position description: key responsibilities Greet customers and respond to customer enquiries. ? Offer outstanding hospitality throughout client visits, aiding. positive customer experiences and loyalty. ? Deliver polite, professional customer service to enhance business. reputation through positive first impressions. ? Manage bookings to optimize team availability. ? Schedule appointments and oversaw customer appointments. calendar. ? Part of front desk management, customer service Handle complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. ? Build rapport with customers through courteous and professional. communications. will be responsible for Sales and revenue. Shift Timings 11 am to 8 pm 6 days working Rotational off NO off on Saturday and Sundays Week off you can take between Monday to Friday anyone day as per your choice Experience Required. Graduation Mandatory Should be having relevant work experience in Salon / Clinic/ Centre Excellent in English Primary Responsibilities: Front Desk Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

ABOUT TOOTHSIAbout toothsi toothsi is a new agestartup in the dental spaceproviding smile correction servicesat home. toothsi utilisesrevolutionary Clear Alignertechnology to make teethstraightening hasslefree andaffordable. A desirous patient canhave access to a superior quality,transparent and a convenientalternative to conventional bracestreatment at home. Key Responsibilities Provide Video consultation to customers Explain the treatment process, highlighting the benefits Get trained in and use 3D imaging technology Sell our clear aligner system to patients Provide best-in-class customer experience totoothsi customers Regular follow ups with potential clients/patients Overall problem solving for customers and coordination as necessary.

Qualification :-Any graduate Respond to queries of employees and ex employees of Axis bank(Mail process) Maintain a positive and professional attitude in all interactions. Ensure customer satisfaction with all interactions. Contribute to a positive team environment. Queries type:-PF related, Attendance related, Exit related, Salary related, Payroll and investment

Job description What will you drive As aSales Associate at CARS24 , your primary responsibilities will include: Dealer Onboarding: You will be responsible for onboarding dealers who will share customer leads with us. Utilizing platforms such as Facebook, Instagram, and others, you will identify and engage potential dealers who can collaborate effectively with our organization. Lead Generation and Appointment Booking: You will generate leads by contacting customers who have listed their cars on social media platforms. Booking appointments with these customers will also be a crucial aspect of your role. Data Management: It is essential to maintain accurate records of all leads generated. You will ensure that data is up-to-date and readily accessible for analysis and reporting purposes. Building and Maintaining Relationships: Establishing and nurturing strong relationships with dealers is critical. You will work towards fostering long-term partnerships to ensure sustained collaboration. Who are we looking for Sales and Lead Generation Skills: Proven experience in generating leads and booking appointments, particularly through social media channels. Strong Data Orientation: Ability to manage and organize data efficiently, ensuring accuracy and accessibility. Relationship Building: Excellent interpersonal skills with a talent for building and maintaining strong relationships with business partners. Experience: Prior experience in sales, account management, or related roles would be advantageous.

Job description What will you drive As aSales Associate at CARS24 , your primary responsibilities will include: Dealer Onboarding: You will be responsible for onboarding dealers who will share customer leads with us. Utilizing platforms such as Facebook, Instagram, and others, you will identify and engage potential dealers who can collaborate effectively with our organization. Lead Generation and Appointment Booking: You will generate leads by contacting customers who have listed their cars on social media platforms. Booking appointments with these customers will also be a crucial aspect of your role. Data Management: It is essential to maintain accurate records of all leads generated. You will ensure that data is up-to-date and readily accessible for analysis and reporting purposes. Building and Maintaining Relationships: Establishing and nurturing strong relationships with dealers is critical. You will work towards fostering long-term partnerships to ensure sustained collaboration. Who are we looking for Sales and Lead Generation Skills: Proven experience in generating leads and booking appointments, particularly through social media channels. Strong Data Orientation: Ability to manage and organize data efficiently, ensuring accuracy and accessibility. Relationship Building: Excellent interpersonal skills with a talent for building and maintaining strong relationships with business partners. Experience: Prior experience in sales, account management, or related roles would be advantageous.

Job description Key Responsibilities: Outbound Calling: Make outbound calls to prospective and existing customers to introduce products/services, explain offerings, and promote sales. Lead Generation: Actively seek new business opportunities by identifying and generating leads through phone conversations. Customer Queries: Respond to customer inquiries and resolve issues in a timely and professional manner. Product Knowledge : Develop a strong understanding of the companys products and services to effectively communicate their benefits and value to customers. Database Management: Maintain accurate records of customer interactions, sales, and follow-up activities in the CRM system. Sales Goals: Meet or exceed daily, weekly, and monthly sales targets and KPIs. Relationship Building: Build and maintain long-term relationships with customers by providing excellent service and understanding their needs. Follow-Up: Ensure effective follow-up on sales leads and previous interactions to drive conversions. Customer Retention: Ensure strategy and efforts used by sales representatives to keep existing customers engaged and loyal to the business over time. Required Skills & Qualifications: Proven experience in telesales or telemarketing (preferably in a similar industry). Comfortable with cold calling and speaking with customers. Excellent verbal communication skills and a professional phone demeanour. Ability to handle customer objections and provide solutions. Strong listening skills and the ability to ask the right questions. Proficiency with CRM software and Microsoft Office Suite. Goal-oriented with a positive, proactive attitude. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. PS - Before you shift gears, make sure we're on the same track by connecting with a CARS24 insider. This could be a Launchpad to your destiny. Interested candidates please share their resumes at [HIDDEN TEXT]. Role: Sales Support & Operations - Other Industry Type: Automobile (Automobile Dealers) Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate

Job description About The Role The Executive Administrative Assistant will partner with the Vice President and General Manager of AI SOC Division to provide high-level executive support. This role requires exceptional organizational skills and the ability to manage diverse responsibilities efficiently. You will be responsible for, but not limited toCalendar ManagementOrganize and manage complex scheduling, optimizing the executives time and planning meetings effectively. Travel CoordinationArrange travel plans and prepare detailed expense reports.Event CoordinationPlay a critical role in organizing and sometimes leading departmental and quarterly events, as well as recognition programs.CommunicationExercise diplomacy, tact, and sound judgment when interacting with employees at all levels, administrative staff, and external partners.Office ManagementUnderstand office management procedures and departmental/legal policies, working closely with senior and executive administrative staff as a productive team member.ConfidentialityMaintain a high degree of professionalism and confidentiality in all interactions and tasks.Behavioral traits that we are looking forInterpersonal Skills: Excellent interpersonal skills with a demonstrated ability to maintain confidentiality.Organizational Skills: Effective organizational skills to enhance administrative processes.TeamworkProven ability to build strong relationships within and outside the department to support the organization effectively.Problem-SolvingPositive attitude with experience in problem-solving, decision-making, initiative, and independent follow-up.CommunicationStrong verbal and written communication skills with a customer service orientation.ProfessionalismComfortable interacting professionally with all levels of executives, both internally and externally.ProactiveRecognize potential issues in advance and proactively mitigate them creatively.AdaptabilityManage multiple priorities, re-prioritize as necessary, and work comfortably in a fast-paced, dynamic environment.IndependenceSelf-starter who can work with minimal supervision and direction, comfortable with ambiguity.DiscretionManage sensitive and confidential information discreetly. Global TeamAssignments may require working within a globally dispersed team. PerformanceMaintain a high level of performance and composure while managing a large quantity of diverse responsibilities. Qualifications Minimum Qualifications:Bachelor's Degree with 10+ years of equivalent experience working as a Executive Administrative Assistant.5+ years of experience in organization/project management skills.5+ years of experience in standard business software such as MS Office including Outlook, Word, Excel and PowerPoint. Inside this Business Group Xeon and Networking Engineering (XNE) focuses on the development and integration of XEON and Networking SOC's and critical IP's sustain Intels Xeon and 5G networking roadmap.

As a Business Development Executive, your primary responsibilities will include logging-in proposal and application forms for all business verticals on a daily basis using the existing system provided. You will also be responsible for logging-in and issuing policies, daily monitoring of existing processes to ensure completion within defined Turn-Around-Time (TAT), and maintaining business quality to reduce error rates and maximize revenue. Additionally, you will be involved in business solicitation and lead generation activities. In terms of Cash Management, you will be tasked with accepting premiums, issuing money receipts as per current Head Office guidelines, verifying cash during premium acceptance, and ensuring the authenticity of third-party cheques. You will also be responsible for accounting business collections at the branch office, banking collections within defined TAT, and maintaining accurate records. Your role will also involve Sales Management, where you will be expected to identify potential customers, establish business relationships, and conduct various relationship-building exercises such as key customer meetings and product presentations. Meeting individual revenue targets as set from time to time will be a key performance indicator. Ensuring Regulatory and Internal compliance of defined processes, adherence to the Code of Conduct, and meeting TAT requirements will fall under Regulatory & Compliance responsibilities. Customer Servicing duties will include accepting and processing customer service requests within defined TAT, resolving customer inquiries and grievances following laid down guidelines, tracking renewal dues for all business verticals, and providing post-sales services. Administratively, you will be responsible for performing timely Start-Of-Day (SOD) and End-Of-Day (EOD) procedures in the existing system provided on a daily basis. Additionally, you will provide administrative support to the branch in coordination with the Head Office and handle keys to the branch safe and premises. Qualifications for this role include strong business development, sales, and negotiation skills, knowledge of insurance products, mutual funds, and financial services, excellent communication and interpersonal abilities, the capacity to analyze market trends and opportunities, and a proven track record of meeting and exceeding sales targets.,

The role of Associate Relationship Manager in the Branch Banking department involves managing and building a portfolio of key clients. This is achieved by engaging with clients and providing them with need-based solutions to increase their existing share of wallet. Acquiring High Net Worth Individuals (HNI) customers and on-boarding them to the Privilege Program is also a key responsibility. The Associate Relationship Manager is expected to deepen existing banking relationships by cross-selling products and solutions. It is essential to ensure compliance with branch Standard Operating Procedures (SOP) and maintain control in sales and service activities. Acting as an interface between the bank and its key customers is crucial to provide complete banking solutions, portfolio management, wealth management, and exceptional customer service. In addition to the primary responsibilities, the Associate Relationship Manager is required to regularly conduct activities in the catchment area to acquire HNI customers and enhance the visibility of IDFC First Bank. Participation in Key Central Initiatives and seeking referrals from existing customers are also part of the role. Collaboration with other team members and support functions is essential to provide a wide range of products and service offerings to customers. The ideal candidate for this role should hold a graduation degree in any discipline.,

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Position holder will be an individual contributor Build and manage productive, professional relationships with clients using telephonic and/or video conversations Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in clients e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 10-15 meaningful telephone/video calls with clients Educational Qualifications: Any graduation ,or MBA/PGDM

As an Associate Relationship Manager in the Corporate Coverage department of Wholesale Banking, your primary role will be to spearhead business generation within stringent regulations and the bank's risk appetite. Your goal will be to expand the volume of trade by developing deep relationships with clients and ensuring seamless customer onboarding processes. You will be responsible for understanding client needs, business characteristics, and sector dynamics to structure solutions that align with the bank's policies and achieve customer satisfaction. Customer acquisition, due diligence, and recovery will also fall under your purview. In addition, you will be expected to ideate revenue sources for wholesale banking, gather market intelligence, and foster relationships with key stakeholders both internally and externally. Collaboration with departments such as Treasury, Risk, Compliance, and Legal will be essential to achieve business objectives efficiently. Your role will involve studying financial reports to identify potential risks, implementing best practices, and constantly monitoring customer satisfaction to drive process improvements. Upholding high-quality customer service standards and addressing customer complaints effectively will be crucial in maintaining customer satisfaction and increasing the treasury business. To qualify for this role, you should possess a graduate or post-graduate degree and have at least 2-5 years of experience in credit analysis and relationship management.,

Descriptio n Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic If yes, this opportunity will appeal to you. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazon's passion for the customersomeone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience. In this role you will be responsible for working closely with sellers, seller support, customer service, sales to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform. Role and Responsibilities Monitor operations performance and work with other teams (Customer Service, Seller Support, Product, Operations) to address performance issues and ensure metrics are within goals. Conduct seller call downs to understand seller experience on new feature launches and understand inputs to drive adoption Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution Work with Tech/operational teams to solve seller reported issues Creating and automating operational reports Monitor and drive seller impacting operational tickets to resolution Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution Should be open to working on Saturday & Sunday, with any other 2 days of the week as off. Basic Qualifications Bachelor's degree Experience with Microsoft Office products and applications 1+ years of sales or account management experience Preferred Qualifications Knowledge of SQL

Description As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. With increasing complexity of today's ecommerce and rise of opportunities, the Strategic Account Services Team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as international expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help our selling partners to solve their most pressing operational challenges As a Customer Success Manager, you strategically consult your own portfolio of Selling Partners independently. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Last, you will be responsible of the launch of this program in your country, which entails a significant level of ambiguity and requires effective stakeholder management to coordinate across various teams. Shift timings for the role: 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers. Develop a thorough understanding of the Amazon Marketplace ecosystem Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms

As a Relationship Manager - Corporate Coverage in the Wholesale Banking department, your primary objective is to drive business growth within the boundaries of regulatory frameworks and the bank's risk tolerance. By expanding trade volumes, you will play a pivotal role in achieving the bank's objectives. Your responsibilities will include ensuring a seamless customer onboarding process that upholds top-notch service standards and building strong relationships to position the bank as the preferred banking partner for clients. You will need to have a deep understanding of client needs, business dynamics, and industry trends to tailor solutions that enhance customer satisfaction while adhering to the bank's policies. Acquiring new customers, conducting due diligence, and managing recovery processes will be central to your role. Additionally, you will be tasked with diversifying revenue streams for wholesale banking, executing targeted campaigns to enhance customer engagement, and bringing onboard high-value clients. Analyzing clients" financial reports to detect early warning signals and mitigate potential risks will be crucial in safeguarding the bank's interests. Leveraging market intelligence to implement best practices, fostering positive relationships with internal and external stakeholders, and collaborating with cross-functional teams to achieve business objectives efficiently are key aspects of this role. You will be expected to design robust mechanisms for monitoring customer satisfaction levels, drive process improvements to enhance service quality, and address customer complaints effectively to uphold high standards of service delivery. The ideal candidate for this role should possess a graduate or postgraduate degree, along with 5-10 years of experience in corporate banking relationship management. Your ability to navigate complex banking landscapes, deliver exceptional customer service, and drive strategic growth initiatives will be critical to your success in this position.,

Executive - Customer Happiness Team This role at MOSAIC Wellness is for a Customer Happiness Executive who will manage customer queries and complaints, process orders and modifications, and escalate issues across various communication channels. You'll need to maintain a positive and empathetic attitude, even when customers are frustrated, and be comfortable working with computers. Key Responsibilities: Customer Interaction: Maintain a positive, empathetic, and professional attitude, responding promptly to inquiries through various channels. Issue Resolution: Acknowledge and resolve customer complaints efficiently. Product Knowledge: Possess in-depth knowledge of products to answer customer questions thoroughly. Process Management: Process orders, forms, applications, and requests accurately. Record Keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints. Internal Collaboration: Communicate and coordinate with colleagues as needed to resolve issues. Process Improvement: Provide feedback on the efficiency of the customer service process. Customer Satisfaction: Ensure high customer satisfaction by providing professional and supportive service. Qualifications: High school diploma, general education degree, or equivalent. Ability to remain calm and composed when customers are stressed or upset. Comfortable and proficient with computer usage. Experience working in a customer support role.

Program Manager - Rapid Delivery Operations At Mosaic Wellness, we believe speed is the new standard in delivery. Next-day is pass, and same-day is no longer enough. We're looking for a hungry, analytical, and customer-obsessed Program Manager to own and drive our end-to-end rapid delivery experience. You'll ensure we exceed customer expectations with minimal delays, solving real-world problems and innovating to make our delivery seamless and cost-effective. You'll own key delivery metrics, collaborate closely with partners, customer happiness teams, and product teams to innovate processes and technology, and build scalable solutions that delight our high-LTV customers. Key Responsibilities: Own and drive delivery operations, ensuring orders reach customers as quickly as possible with minimal delays. Analyze delivery process bottlenecks and innovate solutions to drastically reduce delivery timelines. Proactively reduce customer escalations and queries related to order delays by working closely with the customer happiness team. Collaborate with partners to ensure smooth operations and cost efficiency. Develop and track delivery performance metrics and prepare roadmaps to meet ambitious delivery speed goals. Work with product and tech teams to implement customer-first solutions that improve operational visibility and customer experience. Lead experiments and pilot projects to test new ideas and push the boundaries of rapid delivery. Required Skills: Strong analytical skills with the ability to use data and visualization tools to make informed decisions and identify improvement areas. Customer-first mindset with deep empathy for customer pain points and the drive to solve them. Excellent stakeholder management skills and the ability to collaborate effectively across internal teams and external partners. Proven ability to thrive in dynamic, fast-paced environments and deliver results under pressure. Bias for action and an ownership mentality, coupled with a determination to overcome operational challenges. Passion for innovation and problem-solving in logistics and customer experience. Qualifications & Experience: 4+ years of experience in program management, preferably in a startup or fast-paced environment. Experience in rapid delivery operations is a strong plus.

Customer Happiness Executive We're looking for a dedicated Customer Happiness Executive to join our team at Mosaic Wellness. In this role, you'll be the primary point of contact for our B2C/B2B customers, providing exceptional support and resolving queries related to our Man Matters (MM), Be Bodywise (BB), and Little Joys (LJ) products through chat and voice channels. Your goal is to ensure outstanding customer experiences and contribute to continuous improvement. Key Responsibilities: Receive and respond to inbound chat, call, and email queries from customers, covering both pre- and post-booking inquiries for MM/BB/LJ products. Resolve customer service issues with the highest quality, adhering to established metrics and standards. Accurately document all customer queries and complaints using our CRM and proprietary tools. Follow up with customers via chat, call, and email for pending or escalated issues, ensuring timely resolution. Communicate clearly and effectively with customers, demonstrating empathy and understanding. Deliver outstanding customer experience to every customer interaction. Provide feedback on process improvements to team leaders and managers to optimize customer service. Maintain high productivity , focusing on the number of chats handled, resolution time, and first response time. Ensure high quality in interactions, reflected in CSAT (Customer Satisfaction) and quality scores. Required Skills: Strong written and spoken English & Hindi (as per specified typing speed and accuracy guidelines). Ability to multi-task between multiple platforms as and when required. Excellent communication skills to interact clearly and effectively with customers. Problem-solving abilities to resolve customer issues efficiently. Qualifications & Experience: Graduate / Diploma (10 + 2 + 3 / 10 + 3) / Undergraduate (10 + 2) . Minimum of 3-6 months experience in an Inbound Customer Service environment. Preference for candidates with at least 3-6 months experience answering voice, chats, or emails in a customer service process. Additional language proficiency in Tamil, Telugu, Malayalam, Kannada, Bengali, or Punjabi will be an added advantage.