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Siemens logo

Customer Services Professional

3 - 5 years

6 - 7 Lacs

Chennai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Customer Service Professional Operating systems Siemens IP networking Windows Troubleshooting Individual Contributor Technical support Technical documentation Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Making every customer interaction a satisfying experience through a professional, outgoing, and personable attitude. Resolving customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources. Serving as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner. Ensuring that all relevant communication, documents, and files related to the case are accurately recorded in the support system. Providing timely & accurate status updates to customers and relevant internal stakeholders. Continuing effort to acquire and maintain good knowledge of Milestone s products as well as Support procedures, practices, and policies you'll win us over by: Having An engineering degree or Masters within IT. 3 - 5 Years of Relevant experience in field of technical documentation Experience in providing technical support for external clients. Having knowledge with IP Network, Storage Technologies, Remote troubleshooting skills. Having Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies. we'll support you with: Hybrid working Opportunities. Diverse and inclusive culture. Great variety of learning & development opportunities. Preferred Certification: Milestone Certified Integration Engineer (MCIE). Milestone Certified Integration Technician (MCIT). Milestone Certified Design Engineer (MCDE).

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Siemens
Siemens
www.siemens.com

Automation Machinery Manufacturing

Munich Brande

10001 Employees

1885 Jobs

    Key People

  • Roland Busch

    President and Chief Executive Officer

  • Ralf P. Thomas

    Chief Financial Officer

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