529 Customer Services Jobs - Page 3

About PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. Job Description You should have knowledge of Customs operation and customer Services, with a minimum of 15 years of experience. Your responsibilities will include managing the relationship of a defined number of customers and prospects. This involves managing SLAs with SOPs and conducting monthly performance reviews with customers. You will be responsible for delivering the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking. Monitoring the Daily Status Reports and ensuring KPIs are met, as well as preparing delay analysis matrix beyond KPI, will be part of your role. Additionally, you will manage QBRs & BPR with customers & internal stakeholders. It is essential to ensure that Key Account activities are aligned with the global/regional sector strategy and work on regional customer initiatives for implementing the global business plan. You will collaborate with BDMs on customer inquiries, account planning, business reviews, etc. Keeping BDMs and executive sponsors updated at regular intervals with an awareness of business-critical issues is crucial. Consultation with BDMs and Sector Heads on potential solutions and best practices will be required. You will be responsible for collecting relevant customer information for the RFI/RFP/RFQ and preparing documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLAs & SOPs). Achieving Financial Targets by Timely Billing, AR collection with DSO/DPO Delta, and growth in existing customer by targeting products not handled by BDP or any spot opportunities will be part of your responsibilities. As a result-oriented professional with extensive experience in Custom Clearance & Trade Compliance, you will need to keep updated on the latest Circulars/Notifications and Trade notices on Customs. Job Requirements To be eligible for this role, you should have a minimum of 15 years of experience in Customer Service and Key Account Management (KAM). A Graduate degree is required for this position.,

International Call Center /Domestic bpo Hiring for MNC BPOS JOBS working In Shift 5 days Working 15K to 30K Fresher Night Shifts Voice Process/Chat Also WhatsApp cv 8629896313 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience Rotational Shift Night Shifts CTC 2.40 to 4 WhatsApp 8629896313 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

Role Purpose: 1. People Management Lead and empower the team through effective communication and leadership to enhance customer and employee satisfaction. 2. Effective Communication Set and monitor clear performance goals and service standards. Facilitate team meetings, ensure timely information sharing, and report potential customer losses. 3. Coaching and Performance Management Conduct regular coaching and provide immediate feedback to drive customer satisfaction. Analyse performance data and conduct annual appraisals, promoting accountability and service ownership. 4. Employee Development Implement training and development plans to upskill employees. Identify high-potential staff for leadership roles to support succession planning. 5. Customer Satisfaction & Retention Foster a customer-centric culture by implementing initiatives that enhance loyalty and retention. Coach staff on customer feedback principles and ensure quality monitoring aligns with service expectations. 6. Resource Management Optimize employee schedules to meet service levels, providing real-time feedback on staffing needs. Report and resolve equipment issues promptly to maintain operational efficiency. 7. Corporate Responsibility and Health & Safety Ensure compliance with health, safety, and environmental standards, supporting their effective implementation in daily operations. 8. Customer Experience Drive initiatives that enhance customer experience, modelling behaviours that deliver exceptional service in line with market trends. Encourage adherence to best practices through continuous coaching and support. Change Management Technical Competencies: Performance Management Ability to set, monitor, and evaluate key performance indicators (KPIs) for team members and overall service delivery. Coaching and Development Expertise in conducting effective coaching sessions and performance appraisals that focus on skill enhancement and customer satisfaction. Communication Skills Proficient in conveying information clearly and effectively across various channels, facilitating team discussions, and addressing service issues. Data Analysis Strong analytical skills to interpret performance data, customer feedback, and operational metrics to drive improvements. Customer Relationship Management Knowledge of customer service principles and practices, with the ability to foster strong relationships and address customer needs proactively. Resource Optimization Capability to manage schedules and resources efficiently to meet service levels and operational demands. Health & Safety Compliance Understanding of corporate responsibility, health, and safety standards, ensuring adherence in all operational aspects. Behavioral Competencies: Leadership Inspires and motivates the team, fostering a positive work environment that encourages collaboration and high performance. Adaptability Demonstrates flexibility in response to changing market conditions and operational challenges within the logistics sector. Empathy Shows genuine concern for employee and customer needs, promoting a culture of support and understanding. Problem-Solving Proactively identifies issues and implements effective solutions, ensuring continuous service improvement and customer satisfaction. Accountability Takes ownership of team performance and customer outcomes, encouraging team members to do the same. Integrity Upholds ethical standards and corporate values, promoting transparency and trust within the team and with customers. Resilience Maintains composure and effectiveness in high-pressure situations, encouraging the same in team members.

Job Title: Customer Relations Officer - Presales Reports To Tittle: Team Leader/AM - Marketing and Operations Business Function/Sub Function: Sales & Marketing Location: Noida , India Role Purpose We are looking for a proactive and persuasive Customer Relations Officer Presales at Gedu to engage with potential customers, generate leads, create applications and schedule appointments for the sales team. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth. Job Responsibilities: Looking for counsellors with overseas education background specifically document collection and creating university/college applications. Make outbound calls to potential customers to introduce and explain the company’s products/services. Identify customer needs and qualify leads for the sales team. Follow-up with the customers on calls/emails/WhatsApp to ensure an application is submitted Schedule appointments and ensure a seamless handover of qualified leads. Maintain accurate records of customer interactions in the CRM system. Follow up with potential customers to maximize conversion opportunities. Meet daily/weekly/monthly call and lead qualification targets. Maintain a positive and professional attitude in customer interactions. Essential Skills and Experience Education: Minimum – Graduation Experience: 1-3 years in tele-calling, customer service, or pre-sales. Excellent verbal communication skills in English Strong persuasion, negotiation, and relationship-building abilities. Ability to handle objections and maintain professionalism. Basic knowledge of MS Office and CRM tools. Target-driven, self-motivated, and result-oriented mindset. Overseas education counselling experience preferred. Join us on this exciting journey! To know our Privacy Policy, please click on the link below or copy paste the URL on your browser: https://gedu.global/wp-content/uploads/2023/09/GEDU-Privacy-Policy-22092023-V2.0-1.pdf

As a member of the Customer Services & Claims team at Allianz Technology, you will be part of a dynamic and innovative environment that values both in-person collaboration and remote working. Our hybrid work model allows for up to 25 days per year of working from abroad, enabling you to find a balance that suits your lifestyle. At Allianz Technology, we believe in recognizing and rewarding performance. Our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and various employee discounts that vary by location. We are committed to supporting our employees" growth and development through career development programs, digital learning initiatives, and international career mobility opportunities. We foster a culture of innovation, delivery, and empowerment, providing an environment where employees can thrive and contribute to the digitalization of the financial services industry. With over 13,000 employees in 22 countries, Allianz Technology plays a key role in driving the digital transformation of the Allianz Group. From managing IT infrastructure projects to developing application platforms, we deliver end-to-end IT solutions that are at the forefront of the digital age. Our commitment to diversity and inclusion ensures that all employees have equal opportunities to excel and contribute to our success. Join us at Allianz Technology and be part of a global team that is shaping the future of digitalization in the financial services industry.,

As the Transport Helpdesk Lead, you will play a crucial role in redefining user support within the transport sector. Your primary responsibility will be to transform the transport user experience by implementing innovative support solutions that empower travellers, streamline journey management, and enhance overall satisfaction. By integrating real-time data, predictive analytics, and personalized assistance, you will create a seamless support ecosystem that anticipates traveller needs, resolves issues proactively, and turns potential disruptions into opportunities for improved service. In addition to developing intuitive mobile apps, AI-powered chatbots, and smart kiosks, your role will involve ensuring that travellers receive timely, relevant, and personalized assistance throughout their journey. Ultimately, your efforts will make transport more accessible, efficient, and user-friendly. Furthermore, as a core part of operations, you will oversee transport operations, which are essential for organizational logistics. Your role will involve orchestrating the seamless movement of goods, services, and people to enhance efficiency, cost-effectiveness, and overall business performance. By optimizing routes, leveraging fleet management technologies, and implementing sustainable practices, you will drive operational excellence and contribute significantly to the organization's competitive edge and bottom line. As the Transport Helpdesk Lead, you will also participate in the CIWG competition to present your ideas and set up the FM helpdesk in new facilities. Additionally, you will be responsible for creating the location in the tool and training the respective stakeholders. You will also handle the publishing of daily SLA and fulfilment reports to the pan-India team and create helpdesk-related PPT slides for various meetings. To qualify for this role, you should be a graduate with at least eight years of experience in customer services or data management. A solid background in continuous improvement initiatives, client engagement, and report preparation is necessary. Excellent communication skills, PC literacy, and proficiency in Microsoft Office are essential for interacting with clients and fulfilling your responsibilities effectively. If you are a relationship builder who excels in communication, client interaction, and team collaboration, and possess the required experience and skills, we would love to chat with you about this exciting opportunity.,

As a key point of contact between organization and its clients you are required to follow up on leads , meeting with prospects ,making proposals ,follow through ,establishing new business and negotiating contracts and agreements Desired candidate profile: 1. An aggressive personality with exceptional follow up skills. 2. Strong communication & negotiation skills and ability to effectively present information. 3. Ability to connect with decision makers 4. Enthusiasm to travel locally for meetings 5. Fluency in English and other local languages

Responsibilities: 1) Market and sell company products to current and potential customers. 2) Prepare schedules and action plans to identify the dealers and distributors and the end customers and no. of contacts to be made. 3) Maintain current and establish potential customer relationships such as Dealers, Distributors, Carpenters, and Fabricators. 4) Generate & follow-up leads and referrals resulting from field activity. 5) Identify prospects in the customer segments and contact them. 6) Developing and implementing marketing strategies to grow the customer base. 7) To develop market potential and growth of company as business prospective. 8) To expand dealer channel for specific area to growth business volume aspects. 9) Identify and resolve all customer complaints. 10) Prepare status reports including activity, closings, follow-up. 11) Co-ordinate with required company staff to accomplish work and close sales. 12) Ensure payments are received by due date. 13) Any other duties assigned as deemed fit by the Management from time-to-time.

Job Summary Coordinates general Service-related activities performed by a team of professionals. Implements rules and regulations and leads teams in the Service domain. * Ensures adherence to public and regional standards and regulations. * Implements internal rules and regulations. * Acts as first level escalation instance. * Provides suitable work environment and implements people management processes. * Coordinates general Service-related activities performed by a team of professionals and controls execution according to the organizational guidelines. * Leads and/or coordinates a group of dedicated qualified professionals locally to achieve the targets set.

Oversee call center operations and ensure the efficient handling of customer inquiries. Develop and implement call center policies and procedures. Monitor and analyze call center performance and make improvements as needed. Manage call center staff and provide training and guidance. Collaborate with other departments to ensure alignment of call center activities with business objectives. Prepare and present reports on call center activities and outcomes to senior management. Ensure compliance with regulatory requirements and industry standards.

Oversee call center operations and ensure the efficient handling of customer inquiries. Develop and implement call center policies and procedures. Monitor and analyze call center performance and make improvements as needed. Manage call center staff and provide training and guidance. Collaborate with other departments to ensure alignment of call center activities with business objectives. Prepare and present reports on call center activities and outcomes to senior management. Ensure compliance with regulatory requirements and industry standards.

Oversee call center operations and ensure the efficient handling of customer inquiries. Develop and implement call center policies and procedures. Monitor and analyze call center performance and make improvements as needed. Manage call center staff and provide training and guidance. Collaborate with other departments to ensure alignment of call center activities with business objectives. Prepare and present reports on call center activities and outcomes to senior management. Ensure compliance with regulatory requirements and industry standards.

Aster Medcity is looking for Executive - Sales to join our dynamic team and embark on a rewarding career journey An Executive - Sales is responsible for generating revenue for the company by identifying and selling products or services to potential and existing customers They should have excellent communication and negotiation skillsGenerate sales leads and identify potential customers through cold calling, referrals, and networking Build relationships with potential and existing customers by providing excellent customer service Understand the customer's needs and requirements and propose suitable products or services that meet their needs Conduct market research and stay up-to-date on industry trends to identify new opportunities for sales growth

Aster Medcity is looking for Executive - Sales to join our dynamic team and embark on a rewarding career journey An Executive - Sales is responsible for generating revenue for the company by identifying and selling products or services to potential and existing customers They should have excellent communication and negotiation skillsGenerate sales leads and identify potential customers through cold calling, referrals, and networking Build relationships with potential and existing customers by providing excellent customer service Understand the customer's needs and requirements and propose suitable products or services that meet their needs Conduct market research and stay up-to-date on industry trends to identify new opportunities for sales growth

Aster Medcity is looking for Executive - Sales to join our dynamic team and embark on a rewarding career journey An Executive - Sales is responsible for generating revenue for the company by identifying and selling products or services to potential and existing customers They should have excellent communication and negotiation skillsGenerate sales leads and identify potential customers through cold calling, referrals, and networking Build relationships with potential and existing customers by providing excellent customer service Understand the customer's needs and requirements and propose suitable products or services that meet their needs Conduct market research and stay up-to-date on industry trends to identify new opportunities for sales growth

Aster Medcity is looking for Executive Operations to join our dynamic team and embark on a rewarding career journey Manage day-to-day operational activities Monitor and optimize workflows Ensure compliance with operational policies Collaborate with teams for continuous improvement

Aster Medcity is looking for Senior Associate.Customer Care.Aster Whitefield to join our dynamic team and embark on a rewarding career journey. Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance Supervision: Provide guidance, training, and mentorship to junior customer care associates to ensure they meet performance and quality standards Issue Resolution: Handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed Product Knowledge: Maintain a deep understanding of the organization's products, services, and processes to address customer queries effectively Data Entry: Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements Compliance: Ensure that customer interactions adhere to company policies, procedures, and legal and regulatory guidelines Training: Stay updated on product or service changes and attend training sessions to improve customer service skills Reporting: Generate reports on customer care performance and share insights with senior management Qualifications : Education: A high school diploma or equivalent is typically required Some positions may prefer a bachelor's degree or relevant vocational training Customer Service Skills: Strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations Experience: Several years of experience in a customer service role, demonstrating progressively increasing responsibilities Leadership: Leadership and supervisory skills to guide and mentor junior associates Communication: Effective verbal and written communication skills for interacting with customers, colleagues, and senior management

Aster Medcity is looking for Senior Associate.Customer Care.Aster Whitefield to join our dynamic team and embark on a rewarding career journey. Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance Supervision: Provide guidance, training, and mentorship to junior customer care associates to ensure they meet performance and quality standards Issue Resolution: Handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed Product Knowledge: Maintain a deep understanding of the organization's products, services, and processes to address customer queries effectively Data Entry: Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements Compliance: Ensure that customer interactions adhere to company policies, procedures, and legal and regulatory guidelines Training: Stay updated on product or service changes and attend training sessions to improve customer service skills Reporting: Generate reports on customer care performance and share insights with senior management Qualifications : Education: A high school diploma or equivalent is typically required Some positions may prefer a bachelor's degree or relevant vocational training Customer Service Skills: Strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations Experience: Several years of experience in a customer service role, demonstrating progressively increasing responsibilities Leadership: Leadership and supervisory skills to guide and mentor junior associates Communication: Effective verbal and written communication skills for interacting with customers, colleagues, and senior management

Aster Medcity is looking for Senior Executive.Customer Care.Aster Whitefield to join our dynamic team and embark on a rewarding career journey. As a Customer Care Senior Executive, your role involves overseeing and managing customer care operations within a company You are responsible for ensuring high-quality customer service, resolving complex issues, and supervising a team of customer care representatives Your key responsibilities may include: Team Management: You will be responsible for supervising and leading a team of customer care representatives This involves training, coaching, and providing guidance to ensure excellent customer service Customer Issue Resolution: You will handle complex customer issues and escalations that require senior-level intervention This could involve resolving complaints, providing solutions, and ensuring customer satisfaction Process Improvement: As a senior executive, you'll need to identify areas for improvement within the customer care department This could involve streamlining processes, implementing new technologies or tools, and enhancing the overall customer experience Performance Monitoring: You will monitor the performance of the customer care team, tracking key metrics such as customer satisfaction, response times, and issue resolution rates Regular feedback and performance evaluations will be part of your responsibilities Customer Relationship Management: You will build and maintain positive relationships with key customers, ensuring their needs are met and addressing any concerns they may have Reporting: You will prepare reports and presentations on customer care metrics, team performance, and customer feedback This information will be shared with senior management to guide decision-making and strategic planning Training and Development: You will identify training needs within the customer care team and coordinate training programs to enhance their skills and knowledge This could include product training, customer service techniques, or soft skills development Collaboration: You will collaborate with other departments, such as sales, marketing, and product development, to gather feedback, address customer pain points, and improve overall customer satisfaction

Aster Medcity is looking for Senior Executive.Customer Care.Aster Whitefield to join our dynamic team and embark on a rewarding career journey. As a Customer Care Senior Executive, your role involves overseeing and managing customer care operations within a company You are responsible for ensuring high-quality customer service, resolving complex issues, and supervising a team of customer care representatives Your key responsibilities may include: Team Management: You will be responsible for supervising and leading a team of customer care representatives This involves training, coaching, and providing guidance to ensure excellent customer service Customer Issue Resolution: You will handle complex customer issues and escalations that require senior-level intervention This could involve resolving complaints, providing solutions, and ensuring customer satisfaction Process Improvement: As a senior executive, you'll need to identify areas for improvement within the customer care department This could involve streamlining processes, implementing new technologies or tools, and enhancing the overall customer experience Performance Monitoring: You will monitor the performance of the customer care team, tracking key metrics such as customer satisfaction, response times, and issue resolution rates Regular feedback and performance evaluations will be part of your responsibilities Customer Relationship Management: You will build and maintain positive relationships with key customers, ensuring their needs are met and addressing any concerns they may have Reporting: You will prepare reports and presentations on customer care metrics, team performance, and customer feedback This information will be shared with senior management to guide decision-making and strategic planning Training and Development: You will identify training needs within the customer care team and coordinate training programs to enhance their skills and knowledge This could include product training, customer service techniques, or soft skills development Collaboration: You will collaborate with other departments, such as sales, marketing, and product development, to gather feedback, address customer pain points, and improve overall customer satisfaction

Aster Medcity is looking for Senior Executive.Customer Care.Aster Whitefield to join our dynamic team and embark on a rewarding career journey. As a Customer Care Senior Executive, your role involves overseeing and managing customer care operations within a company You are responsible for ensuring high-quality customer service, resolving complex issues, and supervising a team of customer care representatives Your key responsibilities may include: Team Management: You will be responsible for supervising and leading a team of customer care representatives This involves training, coaching, and providing guidance to ensure excellent customer service Customer Issue Resolution: You will handle complex customer issues and escalations that require senior-level intervention This could involve resolving complaints, providing solutions, and ensuring customer satisfaction Process Improvement: As a senior executive, you'll need to identify areas for improvement within the customer care department This could involve streamlining processes, implementing new technologies or tools, and enhancing the overall customer experience Performance Monitoring: You will monitor the performance of the customer care team, tracking key metrics such as customer satisfaction, response times, and issue resolution rates Regular feedback and performance evaluations will be part of your responsibilities Customer Relationship Management: You will build and maintain positive relationships with key customers, ensuring their needs are met and addressing any concerns they may have Reporting: You will prepare reports and presentations on customer care metrics, team performance, and customer feedback This information will be shared with senior management to guide decision-making and strategic planning Training and Development: You will identify training needs within the customer care team and coordinate training programs to enhance their skills and knowledge This could include product training, customer service techniques, or soft skills development Collaboration: You will collaborate with other departments, such as sales, marketing, and product development, to gather feedback, address customer pain points, and improve overall customer satisfaction

Aster Medcity is looking for Senior Executive.Customer Care.Aster Whitefield to join our dynamic team and embark on a rewarding career journey. As a Customer Care Senior Executive, your role involves overseeing and managing customer care operations within a company You are responsible for ensuring high-quality customer service, resolving complex issues, and supervising a team of customer care representatives Your key responsibilities may include: Team Management: You will be responsible for supervising and leading a team of customer care representatives This involves training, coaching, and providing guidance to ensure excellent customer service Customer Issue Resolution: You will handle complex customer issues and escalations that require senior-level intervention This could involve resolving complaints, providing solutions, and ensuring customer satisfaction Process Improvement: As a senior executive, you'll need to identify areas for improvement within the customer care department This could involve streamlining processes, implementing new technologies or tools, and enhancing the overall customer experience Performance Monitoring: You will monitor the performance of the customer care team, tracking key metrics such as customer satisfaction, response times, and issue resolution rates Regular feedback and performance evaluations will be part of your responsibilities Customer Relationship Management: You will build and maintain positive relationships with key customers, ensuring their needs are met and addressing any concerns they may have Reporting: You will prepare reports and presentations on customer care metrics, team performance, and customer feedback This information will be shared with senior management to guide decision-making and strategic planning Training and Development: You will identify training needs within the customer care team and coordinate training programs to enhance their skills and knowledge This could include product training, customer service techniques, or soft skills development Collaboration: You will collaborate with other departments, such as sales, marketing, and product development, to gather feedback, address customer pain points, and improve overall customer satisfaction

1. Meet and maximize sales targets for the store. 2. Extensive knowledge of Beauty Products and its ingredients. 3. Provide exceptional service to every customer. 4. Assist customers to find the products that meet their needs by recommending them right products 5. Advice customers on how to take care of their skin and suggest them to take free consultation form our Ayurvedic Doctor. 6. Increase the products sale by using sales techniques. 7. Explaining customer about how product works and demonstrating them how to use it. 8. Build customer relations and maintain it by through follow-up calls and mailings. 9. Cross-selling or upselling of beauty products, when appropriate (e.g. serums, body lotions and hair care products) 10. Ensure proper presentation of products on shelves and organise floor area. 11. Replenish stock as needed and manage inventory. 12. Inform customers on prices and special offers. 13. Prepare reports on returned and / or damaged beauty products. SKILLS: 1. Strong selling skills. 2. Good communication skills. 3. Enjoy working in highly competitive, fast-paced environment. 4. Customer service experience in retail stores.

The Customer Retention Officer/ AM Customer Retention Officer will be responsible for collections, renewal collection, and persistency targets through customer calling or physical visits to customer residences with prior appointments. You will ensure the maintenance and sharing of daily customer trackers and conversion thereof, including reviews with the Manager-Collections. Your role will involve convincing customers to renew premiums and continue policies by providing retention tools like mode change, partial withdrawal, PUA surrender, and loans. Timely depositing of cheques at the nearest MLI branch/bank branch within 24 hours of collection will be part of your responsibilities. Handling customer escalations, resolving customer queries and concerns, and tracking service requests raised will be essential to retain customers. You will also follow up on critical documents like Health Declaration Form, tele-underwriting, home visits medical, ECS Mandate, complaint letters on silent grief, and obtaining new contact details through branch operations. Success in this role will be measured by 100% completion of assigned activities by the 7th of every month, daily face-to-face meetings as per the goal sheet, driving top 30 high-value cases with 100% meeting, providing 100% resolution to customer queries, tracking and timely closure of service requests if logged for any of the allocated customers, driving special revival schemes and changes in terms to resolve financial constraints, ensuring meetings on silent grief cases, collecting written grievances from customers, and increasing the percentage of customer retention from the allocated base by explaining insurance benefits, ULIP retention tools, switching, long-term growth, and comparison with other financial products. The ideal candidate should have a graduation degree in any stream with prior experience in insurance, customer services profile, and preferably in the renewal retention team. Key skills required for this role include the ability to handle pressure and work in a competitive environment, openness to learning, high process orientation, effective communication skills, as well as owning a personal vehicle and a smartphone.,

You will be responsible for providing Customer/Technical Support through Chat, Voice, and Blended Process in Pune. As a Customer/Technical Support Executive, you will interact with customers effectively and troubleshoot technical issues. The ideal candidate should be an Undergraduate with at least 6 months of international experience. The salary offered can go up to 5 LPA based on your skills and experience. You will be required to work in a rotational shift, which includes an 18-hour US work window from 6:00 PM IST to 09:30 AM IST, for 5 days a week. To excel in this role, you must possess excellent communication skills, both written and verbal. You should have strong listening skills, be attentive, patient, and capable of handling objections effectively. Being persuasive, diligent, and achievement-oriented are essential qualities for this position. Additionally, you should be able to work in a team, build relationships with customers and team members, and have problem-solving skills. Basic computer proficiency is required, along with working knowledge of MS Office applications like Word and Excel. Previous experience in live chat processes, customer services, or the Telecom industry is mandatory. Experience with Upselling/Proactive Sales on live chat will be an added advantage. This is a full-time, permanent position suitable for freshers. You will receive benefits such as health insurance and Provident Fund. The work schedule may include day shifts, evening shifts, night shifts, rotational shifts, and US shifts. Weekend availability may be required. In this role, you will have the opportunity to earn performance bonuses and yearly bonuses based on your contributions. Proficiency in English is preferred, and the work location is in person. The expected start date for this position is 03/07/2025.,