527 Customer Services Jobs - Page 2

About this role: Wells Fargo is seeking a Due Diligence Coordinator. FCO performs screening and alert dispositioning for over match score of 84% & above of Wells Fargos customer relationships, as well all international and domestic wire transfers, global remittances, ACH, credit card/prepaid cards, trade finance, official checks and other payment products. The Consultant will perform screening to detect politically exposed persons (PEPs) & MRB holding accounts directly or indirectly through beneficial ownership. The role also entails Negative News screening for certain account/customer records. In this role, you will: Support Due Diligence group Seek ways to improve client onboarding process, on-going periodic client reviews and quality control activities Conduct complex comprehensive research or background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate associated sanctions, financial crime, and reputational risks Receive direction from supervisor and escalate non-routine questions Interact with immediate team and Due Diligence area on wide range of information Engage with clients indirectly through relationship managers to support meeting policy and regulatory requirements Required Qualifications: 2+ years of Due Diligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Minimum 2 years Experience in Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption, or equivalent experience. Screens customers, prospects and/or transactions against various regulatory reporting lists and regionally based sanctions watch lists. Evaluates risks to determine permissibility under sanctions, regulations and/or BSA/AML regulations. Reviews transactions / profiles of high risk customers (e.g. casinos, MSBs, payment processors) to understand controls and activities. Escalates confirmed PEP matches. MRB, Negative News and other risks appropriately. Job Expectations: Conducts reviews of bank customers (individuals/entities), related parties (owners, board of directors, executives) and/or transactions that present a moderate degree of complexity and risk to determine appropriateness for Wells Fargo. Conducts comprehensive research and/or background investigations on individuals, entities, organizations or locations to identify and mitigate associated sanctions, credit, financial crime, and reputational risks and thoroughly documenting findings. Reviews & analyzes due diligence data from a variety of sources to determine overall risk. Ensures compliance with guidelines set forth in federal/state anti-money laundering laws and regulations including the Bank Secrecy Act and various sanctions regulations, and in accordance with policy/procedures set by the bank. Consults with peers, line of business managers & other external parties regarding due diligence findings. Shift time: Flexible Role: Banking Operations - Other Industry Type: IT Services & Consulting Department: BFSI,Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations Education UG: Any Graduate PG: Any Postgraduate

Black And White Business Solutions is seeking a highly skilled Senior Associate specializing in Property and Casualty Insurance/Claims . The ideal candidate will possess strong problem-solving and organizational skills, coupled with an exceptional commitment to customer service. This role is crucial for operating a variety of client systems, performing complex tasks, and proactively finding solutions to meet client needs in a dynamic environment. Must-Have Skills Problem-solving skills : Possessing an investigative, analytical, and detail-oriented nature to identify and resolve complex issues efficiently. Organizational skills : Ability to multi-task effectively , establish priorities, complete tasks/assignments in a timely manner, and strictly comply with process requirements. Exceptional commitment to customer service : A strong dedication to providing outstanding service and ensuring high levels of client satisfaction. Interpersonal Skills : Demonstrates solid relationship-building skills by being approachable, responsive, and proactive in interactions with colleagues and clients. Should demonstrate collaborative working : Ability to work effectively as part of a team, contributing to a cohesive and supportive environment. Communication : Communicates orally and in writing clearly, concisely, and professionally. No Mother Tongue Influence (MTI) , able to articulate thoughts clearly and effectively while on calls. Attitude : Exhibiting a positive mindset , maturity, and friendly behavior in all professional interactions. Flexibility : Should be flexible with shifts , particularly in adapting to US shift timings. Good to Have Skills Experience in International commercial insurance for Property and Casualty claims/insurance . Roles and Responsibilities Operates a variety of client systems and performs complex tasks and activities without supervision , strictly adhering to information security policies, procedures, and guidelines. Consistently meets and exceeds client performance standards , contributing to overall service excellence. Interacts with co-workers and supervisors to audit and troubleshoot issues, ensuring client needs are met in a timely and accurate manner. Takes initiative to find solutions and works effectively as a member of the team , contributing positively to group objectives. Develops and implements procedures to consistently meet quality, quantity, and timeliness standards in all operational activities. Composes clear, polite, and well-organized emails to communicate effectively with clients. Anticipates client needs proactively and takes initiative to address them. Coaches less-experienced staff in learning complex procedures and gaining essential insurance knowledge, fostering team growth. Analyzes the root cause of processing problems and keeps the team, supervisor, and client well-informed of identified issues and their proposed solutions. Qualification Any Graduate and Above CTC Range 4 LPA - 8 LPA (Lakhs Per Annum) Notice Period Immediate - 30 Days Contact: Lakshmi PS HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 / WhatsApp: 7892150019 Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Job description What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement. Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. Serves as an escalation point for resolving the most difficult customer issues. Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes. Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives. Approves and implements streamlining opportunities and process improvements. Coordinates customer service activities with other internal functions. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc. May serve as a backup to more senior customer service management in their absence. Other related duties assigned as needed. Highest Qualification Bachelor s degree or the equivalent combination of education, training, or work experience is preferable. What you Bring Considerable knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment

Job description What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement. Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. Serves as an escalation point for resolving the most difficult customer issues. Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes. Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives. Approves and implements streamlining opportunities and process improvements. Coordinates customer service activities with other internal functions. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc. May serve as a backup to more senior customer service management in their absence. Other related duties assigned as needed. Highest Qualification Bachelor s degree or the equivalent combination of education, training, or work experience is preferable. What you Bring Considerable knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment

As a member of the Transfer Agency team at FIS, you will play a crucial role in supporting Transaction Operations, Processing, and associated functions of mutual funds for various clients. Your responsibilities will include providing telephone support for intermediary back offices and mutual fund clients, processing and quality control of dealer and shareholder transactions, performing daily review and resolution of NSCC reject activity, and handling daily reconciliation activities. Additionally, you will be responsible for reviewing and reporting on daily fund gain/loss activity, providing support for various dealer portals, assisting in maintaining departmental policies and procedures, and handling senior associate level duties and project work as needed. To excel in this role, you should have at least 3 years of experience in Mutual fund and transfer agency processes. You should be willing to work night shifts (5 days a week) in a hybrid model. Strong communication and interpersonal skills are essential, along with a global mindset. Demonstrated accuracy and attention to detail in handling financial and non-financial transactions are key requirements, along with a strong customer focus and problem-solving skills. You should also be proficient in Microsoft Word, Excel, and PowerPoint, have the ability to communicate complicated concepts effectively, and be comfortable working in a Windows-based environment. The position offers opportunities for ongoing learning and development, a collaborative work environment, and a chance to shape the future of fintech at FIS. If you are looking to advance your career in the world of fintech and are ready to contribute to a dynamic and diverse team, we invite you to consider joining us at FIS.,

—Supervise, mentor & motivate a team of 7-8 Associates —Oversee the planning & execution of painting projects, ensuring that they are completed on time —Act as the main point of contact for customer inquiries, concerns & escalations Required Candidate profile —3-5 years of exp in a management role in the home services or construction industry, ideally in painting or similar trade services —Proven exp. managing & leading a team of 5+ people —MBA preferred

Openings For Banks and other Ecommerce companies Qualification: Any Graduate/ experience Candidate should be fluent in Hindi and English 6 Days working 1 Rotational Off immediate joining CTC upto 35k If interested call Pallavi 9343632026 Perks and benefits .

To coordinate sales / support executives and customers for new and existing products. Ready to travel all over India when required. Must have good communication skills in English.

Education : Graduation/ Under Graduate - Any Specialization Job Responsibilities : To manage a large & diverse team of agents. Candidate would be handling a Team of Call Centre Executives. Manage day-to-day activities of team. To support & develop agent skill sets. To convert all enquiries into appointments Publish weekly / monthly review presentations. HandlingCall escalations & Inbound & Outbound Customer Service. Control of Attrition & Shrinkage. Skill Set and Experience: Excellent Communication skills. Good Excel Knowledge. Aggressive towards work . Confident towards work. Goal oriented. Good Team Handling skills. Positive Attitude.

A Store Manager at Lenskart acts as an important link between strategy and execution He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store

Job description A Store Manager at Lenskart acts as an important link between strategy and execution He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store

Provide operational and administrative support to client sales teams . Manage client inquiries, ensuring timely resolution and excellent customer service . Assist in preparing sales proposals, reports, and client presentations . Coordinate with internal teams to streamline sales processes and client onboarding .

Sales and Service Objectives Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products(secured, unsecured) Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding. Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions. Provide support for new product launches, and champion new sales initiatives Collaborate with Segment to facilitate up- streaming of customers Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure PFM, teller and service managers productivity are at optimum levels Candidate is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times. Operations and Compliance Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regularKCS checks mandated Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Revenue and Cost Management Lead revenue generation and profitable growth by focusing on: Improved deposit mix comprising Current and Savings accounts Waiver Tracking and Management Non-funds-based income Ensure costs are managed within budgets Change Management Implement change initiatives in the areas of branch space rationalization/ optimization, transaction migration, systems implementation, process Re-engineering and premises reconfiguration People Management Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline. Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements Achieve high employee engagement and satisfaction. Retain talent, check attrition Identify and address training and development needs of staff on an on-going basis Ensure that the Branch is operating at the approved headcount for Priority Banking and Preferred Banking Relationship Managers Segment Ownership Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages) Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) objectives with the segment Others Ensure candidate is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Our Ideal Candidate Graduate/ Post Graduate At least 7-8 years of overall experience with sound banking knowledge- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable. Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking Customer Orientation and Business Focus Role Specific Technical Competencies Anti-money Laundering Policies and Procedures Addressing Customer Needs Customer Experience Management Customer Retention Investments Effective Communications

Roles and Responsibilities COMPLETE WORK FROM HOME We are up with the requirement of Customer Support associate for VOICE PROCESS Candidates who can communicate fluently in ENGLISH and HINDI can apply . Excellent ENGLISH IS MANDATORY LOCATION - PAN INDIA HIRING Reach out to HR NABEELA - 9147365972 NEED IMMEDIATE JOINERS ONLY Desired Candidate Profile EXISTING UAN (PF) CANNOT APPLY 12th pass can apply SHOULD HAVE A LAPTOP WITH WINDOWS 10 and above MINIMUM SYSTEM REQUIREMENT IS i5 5th gen/ i5 Processor with 8 gb Ram (RYZEN IS STRICTLY NOT ALLOWED) SHOULD HAVE BROADBAND/WIFI SHOULD HAVE A WEBCAM SHOULD HAVE A WIRED USB HEADSET SALARY :- 14K inhand for freshers 17K-20k inhand for experienced Reach out to HR NABEELA - 9147365972 Perks and Benefits PF ESIC

Greetings! & very warm welcome to BEST-FIT Recruitment Riders, We are BEST-FIT Recruitment Riders feel immense pleasure to search and provide you with better carrier opportunities to aid you in achieving your aspirations. BEST-FIT Recruitment Rider is a highly specialized Recruitment & Executive Search Partner for Pharmaceutical, Biotech, CRO, Chemicals, Medical Devices & Turnkey Pharma Projects Engineering-Construction Design Sectors. We are searching & recruiting highly qualified professionals for Middle-Senior-Upper-Management and Executive jobs. (Eg: Managers, VP, President, CFO & CEO). Also offering customized recruitment services by Headhunting & Executive Search for Middle & Top management level professionals according to clients specific needs. We are BEST-FIT Recruitment Riders do exactly what our name tells. To know more about us please visit our website: www.bestfitrecruitment.co.in Role & responsibilities Design & Implement recruitment strategy. Handling End to End Recruitment from junior to senior level from sourcing of candidates to release of offer letter. Responsible for full-cycle recruitment: interview, offer, negotiation and closed candidates for assigned requisitions. Understand client requirement & Job Description. Sourcing different types of talented candidates through different sourcing channels like: Internal Databank, Job Portals (Naukri.com, LinkedIn), Social Networking Site (Facebook), Smart Recruitment Techniques (Head Hunt, Reference Generation) etc. Interact with stakeholders to discuss requirements, prepare JD's and devise the action plan. Candidates assessment against appropriated criteria. Screen & Filtering Resume & Candidates for Open positions like: relevant Skills, Education, Experience, Preferred Location, and Reason for Change, Expected CTC etc. Execute pre-screening and telephonic interviews for junior, middle, leadership level positions Cold calls to suitable candidates. Coordinating interviews with Candidates & Clients. Responsible for providing current recruitment knowledge and trends within the market. Post Job to appropriate job portals. Following up with candidates for reply, interview date, joining etc. Administrative duties & generate daily, weekly and monthly reports (MIS). Preferred candidate profile Looking for a smart experienced candidate for HR Recruitment. Only FEMALE Candidates Fresher / Experience B.Com / M.Com, BBA / MBA (HR), MSW / MHRM, BE (Computer), PGDIRPM / PGDHRM with 6 months to 3 yrs experience in any filed especially in Recruitment Consultancy, Any Business involved Tele-communication like BPO / Call Centre / Tele calling / Service Industries etc. Good Experience in Sourcing / Screening profiles according to the job specifications given by business. Able to close the positions on time. Can work on job portal, good communication skills, Should be a born Tele-Caller & Human Capital Builder Good Computer Savvy (MS Word, MS Excel, MS Outlook, Google Chrome). Please let us know your interested & willingness to explore this job opportunity, so that we can do the needful for your candidature. Please send your Latest Word formatted Resume. Please visit our website: www.bestfitrecruitment.co.in to know more about us. We look forward a reply from your side soon. Recruiter's Contact Details: Priyanka Sikligar BEST-FIT Recruitment Riders G-7, Amrit Complex, Opp: Mahavir Jain Vidhyalaya & Jain Derasar, R.V. Desai Road, Near Goyagate Circle, Vadodara-390001, Gujarat, India Mobile: 09662522906 E-Mail: priyanka@bfrr.in Website: www.bestfitrecruitment.co.in

Job Title: Customer Support Associate International Voice Location: Malad West, Mumbai Work Schedule: 5 days a week Both-side cab facility UK Shift Timing About Firstsource Firstsource is a leading provider of customer-centric business process services, partnering with Fortune 500 and FTSE 100 companies across the US, UK, Philippines, India, and Mexico. With expertise in sectors like Banking, Healthcare, Communications & Media, we deliver transformational customer and operational solutions through a right-shore delivery model Role Overview As a Customer Support Associate in International Voice, you will be the frontline representative delivering exceptional service to clients in global markets. This role emphasizes clear communication, empathy, and adherence to quality standards. Key Responsibilities Handle inbound and outbound calls for international clients with a focus on resolving queries. Provide accurate information on products, services, billing, and general inquiries. Demonstrate empathy, patience, and excellent listening skills. Escalate complex issues to appropriate channels and follow up for resolution. Maintain adherence to SLAs, quality benchmarks, and documentation standards. Participate in ongoing training to update knowledge and skills. Required Qualifications & Skills Minimum education: 12th pass or graduate. Prior experience in international voice process or customer support is a plus Strong English communication and understanding. Basic experience with CRM systems or call-center tools. Ability to work night shifts (US timing) and avail to/from cab facility. What We Offer Competitive salary with performance incentives. Cab facility for commute to and from office. Structured training and career development opportunities. Engaging work culture with supportive teams.

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: The role is a part of the national team with core responsibility of winning back lost customers across India. Develop prospects and sales funnel via maintaining daily input amongst pr-identified data sets given by organization. Active listening and understanding the business contexts of clients. Objection handling & query resolution. Good Verbal and written communication & Good presentation skill. Sales closure over Tele & Video Call on Monthly basis Able to communicate the competitive landscape & benefits of Indiamart Paid Package. Educational Qualifications: Any graduation ,or MBA/PGDM

Job Title : Relationship Manager Business Unit (PA) : Retail Agri Team : (Sub team in the PA) : Agri Sales Team Reports to (job) : Cluster Head Circle Head Location of role : Muktsar,Solan,Jalandhar Job Function: Sales Role Type: Individual Contributor Travel Required: Extensive (commute to source service his portfolio) candidate should be comfortable in travel for Work in assigned location. Note-: Only local candidates preferred. Job Purpose Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of Agri sector. Job Responsibilities(JR) : Sourcing and Business Generation Business scoping of geographical market for farming and rural community Sourcing proposals from individual farmers Co-operative societies Rural Mandis & Markets Kissan Clubs Farmer Producer Organizations etc. Conducting marketing activities for generating new business Work on productivity benchmarks Market Update and Change in Product Processes To keep an update with respect to market requirement, competition and customer banking behavior. To understand the changing dynamics in the market and propose amendments in various product offerings. To keep abreast of changes in State Government laws and policies. Relationship Building and Maintenance To liaison with new and existing customers for relationships. To be in touch with agro centersrural mandis Rural markets Kisan clubs for maintaining and deepening existing relationships. Addressing complaints received from customers within stipulated TAT. Delinquency Rotation & Recovery Housekeeping To work towards minimal delinquency in portfolio. Follow-up with customers for recovery. To monitor rotation of accounts To avoid dropping of limit in customers account, ensure submission of documents like LAD, CAM, etc. To support legal and remedial team for legal actions To work towards keeping Housekeeping parameters under control. Farmer Education and Capacity Building To conduct village level farmer meetings and educate farmers on various products offered by bank To make farmers aware of various aspects of banking and keep them informed about tools and technology for improving farm production. To educate farmers about debt waivers, crop insurance & government subsidies. Increased penetration and cross sell Cross sell of other assets and liability products Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc. Training and Development of SO/HBL To utilize the sales resources (HBL/SO) for optimal sales support. To groom supporting staff and enhancing their skills by imparting regular trainings for better customer relationship dealing. To monitor performance and counseling them for delivery Relationship with Retail Branches and Other Stake holders Liaise with Credit to ensure timely decisioning of proposals & closure of Housekeeping items. To coordinate with Remedial team for NPA cases and work towards recovery of the same To coordinate with the local Operations team for disbursement Liaise with RBB team for activation of branches for KGC business & for providing best services to customers To liaise with Business Correspondents (BCs) for new & existing customer relationships Others Any other task assigned by seniors from time to time. Educational QualificationsKey Skills Sales and Influencing Skills Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry . Experience Required Minimum experience of 1-3 years in a similar role or Sales experience in Seed companies, Fertilizer companies, Agri Product companies, Banks, etc. Preferred from Banking Financial Services. Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) Customers Credit Branch Banking Operations Farmers Agro Centres/ Rural mandis Rural Markets Kisan Clubs Business Correspondent Senior Leaders from Product/Sales Audit HR

Job Purpose Acquisition of new asset relationships through various channels and managing a portfolio of 30-40 BBG relationships depending on the geography covered and the branches mapped to the RM and maintain HNW relationship management of the BBG customers in order to provide quality service to the customers. Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)Business Development To achieve overall business targets on volumes and profitability for BBG customers. To regularly interact with the branches for lead generation for BBG, updates on the leads in CRM, ensuring conversions and following complete lead conversion process. Market scoping and identifying the potential customers with wallet share for all BBG customers and product penetration and strategy for achievement under various initiatives jointly with branch banking team. RMs have to follow the laid down sales process which involves updation of the regular client calls for both existing and prospective clients. These calls should be done in a structured manner either individually or with support groups, branches or supervisors. These calls should be updated in the CRM systems for future guidance and monitoring of accounts and also to assign tasks & leads to other departments. Monthly review to be done with various product groups and supervisors who support the RMs portfolio (plan Vs achievement) and other cross function teams to ensure better product penetration. Improvement on yield for the Bank so that the Portfolio has a strong Return on capital at RM portfolio level. Documentation pre-disbursement (Doc collection, legal & TSR, Valuation etc.) and post disbursement sign off from customers, including deferral closure Ensuring cross selling of complete liabilities, corporate salary accounts, other asset products, TPP to the existing Relationships and its raised group accounts. Increasing the IPH and CTG to ensure revenue maximization. Customer relationship management Relationship building with both internal and external customer of the RM. Client satisfaction and taking care of all banking needs of the customer. Preparation of customer profiling sheet and identifying cross sell and revenue increasing opportunities CAM Preparation & query resolution Customer negotiation on rates and other issues relating to charges. Daily servicing of customer w.r.t. Cheque referrals, customer queries related to Banking, Issuance of Cheque books, managing cash deposition withdrawal issues, solvency certificates, trade & Fx transaction, etc. To make sure high level of client satisfaction. Coordinating with internal and external stakeholders Co-ordination with credit for CAM approval, deferral waiver extension & other customer requirements like Buyers credit, TODs Co-ordination with local Ops for disbursements, TOD limit setting, submission of Stock Statement. Coordinating with trade desk and customer for smooth LC/BG issuance, and for import export payment, BG invocation, LC payment E-Net, CMS and cross sell of other such products. Ensuring Compliance and Health check of portfolio Portfolio review and remedial management which includes managing exits, line reductions, recovery and restructuring of exposures. Management of stress and critical accounts. Also ensuring completion of Housekeeping pendencies including CAM renewals, deferral closure, Call memos, stock statements, insurance renewals, Plant visit, Site visit etc. Follow-up and regularization of TODs High value transaction reporting and tracking. Educational QualificationsKey Skills Post Graduate in Finance or Chartered Accountant Strong understanding of Financials and Balance sheets Strong Relationship Management skills Sales and Influencing Skills Strong Analytical ability Good Interpersonal and Negotiation skills Understanding of the Banking Industry Understanding of the SME sector Experience Required Minimum 2-3 years of experience in Working Capital Sales and Service portfolio in a Private Sector Bank Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) Customers Credit underwriting team Branch Banking Team Operations Treasury Salary Team Private Banking Group Legal & Audit Lawyers and Valuers BIU (Finance) Retail Assets (Auto Loan, Home Loan) Credit Cards, Digital teams for Payzapp, E-net, TON etc. Insurance , General and Life

Job Purpose Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of Agri sector. Sourcing and Business Generation Business scoping of geographical market for farming and rural community Sourcing proposals from individual farmers Co- operative societies Rural Mandis & Markets Kissan Clubs Farmer Producer Organizations etc. Conducting marketing activities for generating new business Working Capital,Term Loan,Business Banking,overdraft,Client Acquisition,Portfolio Management,Enhancements,Agribusiness,Commodity Finance,Agri Finance,Renewals Market Update and Change in Product Processes To keep an update with respect to market requirement, competition and customer banking behavior. To understand the changing dynamics in the market and propose amendments in various product offerings. To keep abreast of changes in State Government laws and policies. To liaison with new and existing customers for relationships. To be in touch with agro centersrural mandis Rural markets Kisan clubs for maintaining and deepening existing relationships. Relationship Building and Maintenance Addressing complaints received from customers within stipulated TAT. Delinquency Rotation & Recovery Housekeeping To work towards minimal delinquency in portfolio. Follow-up with customers for recovery. To monitor rotation of accounts To avoid dropping of limit in customers account, ensure submission of documents like LAD, CAM, etc. To support legal and remedial team for legal actions To work towards keeping Housekeeping parameters under control. To conduct village level farmer meetings and educate farmers on various products offered by bank Farmer Education and Capacity Building To make farmers aware of various aspects of banking and keep them informed about tools and technology for improving farm production. To educate farmers about debt waivers, crop insurance & government subsidies. Increased penetration and cross sell Training and Development of SO/HBL Cross sell of other assets and liability products Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc. To utilize the sales resources (HBL/SO) for optimal sales support. To groom supporting staff and enhancing their skills by imparting regular trainings for better customer relationship dealing.

Role & resp Is responsible for portfolio management by acquisition of new Preferred/Imperia customers and enhancement of the relationship by cross-selling products and services as per the profile & need of the customers. Acquiring family accounts and deepening the size of the relationship and retention of the customers by providing the best possible services and being the dedicated point of contact for these customers. So that We become the primary banker for these relationships and maximize the share of wallet of these customers. Role: Relationship Manager Industry Type: Banking Department: BFSI , Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations Education UG: Any Graduate PG: Any Postgraduate

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it's your career and It's yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Project Consultant-NAT-PAS WKFA-CNS - PC - Workforce Advisory - Gurgaon Your key responsibilities Technical Excellence Ability to handle customers efficiently and have Excellent communication skills. Skills and attributes To qualify for the role you must have Qualification Any graduation and prior expereince in customer services Experience minimum 6 months experience in an international/domestic BPO/contact centre.

The position available is a full-time role at FIS, a leading fintech company. FIS plays a crucial role in the global market and is committed to driving the world of fintech forward. The company values inclusivity and diversity, with colleagues who collaborate and celebrate together. If you are looking to make a difference in the world of fintech, FIS invites you to join their team. The Transfer Agency division at FIS is responsible for Transaction Operations, Processing, and associated functions related to mutual funds for various clients. The team provides services to clients through different channels such as Transaction processing and Chat support. The customer support services encompass activities like Accounts set up, Shareholder data maintenance, and overall record-keeping. As a part of the FIS TA Dealer Services team, your responsibilities will include providing telephone support for intermediary back offices and mutual fund clients, processing and quality control of dealer and shareholder transactions, daily review and resolution of NSCC reject activity, performing 22c-2 frequent trade monitoring, supporting various dealer portals, daily reconciliation activities, reviewing daily fund gain/loss activity, assisting in maintaining departmental policies and procedures, and handling additional senior associate level duties and project work as per business requirements. The ideal candidate for this role would have at least 3 years of experience in Mutual fund and transfer agency processes, be willing to work in night shifts for 5 days a week in a hybrid model, possess excellent communication and interpersonal skills, demonstrate a strong customer focus, have the ability to effectively communicate complex concepts, showcase problem-solving and analytical skills, be proficient in Microsoft Word, Excel, and PowerPoint, and have the capability to handle various short and long-term assignments outside of day-to-day functions. At FIS, you will find a career that goes beyond just a job. It's an opportunity to contribute to shaping the future of fintech. The company offers a voice in the future of fintech, continuous learning and development opportunities, a collaborative work environment, chances to give back, competitive salary, and benefits. FIS is dedicated to safeguarding the privacy and security of all personal information processed to provide services to clients. The company follows a direct sourcing model for recruitment, with a small portion of hiring through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not liable for related fees for resumes submitted through any channel. Join FIS and be a part of the exciting journey to revolutionize the world of fintech!,

About PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. Job Description You should have knowledge of Customs operation and customer Services, with a minimum of 15 years of experience. Your responsibilities will include managing the relationship of a defined number of customers and prospects. This involves managing SLAs with SOPs and conducting monthly performance reviews with customers. You will be responsible for delivering the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking. Monitoring the Daily Status Reports and ensuring KPIs are met, as well as preparing delay analysis matrix beyond KPI, will be part of your role. Additionally, you will manage QBRs & BPR with customers & internal stakeholders. It is essential to ensure that Key Account activities are aligned with the global/regional sector strategy and work on regional customer initiatives for implementing the global business plan. You will collaborate with BDMs on customer inquiries, account planning, business reviews, etc. Keeping BDMs and executive sponsors updated at regular intervals with an awareness of business-critical issues is crucial. Consultation with BDMs and Sector Heads on potential solutions and best practices will be required. You will be responsible for collecting relevant customer information for the RFI/RFP/RFQ and preparing documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLAs & SOPs). Achieving Financial Targets by Timely Billing, AR collection with DSO/DPO Delta, and growth in existing customer by targeting products not handled by BDP or any spot opportunities will be part of your responsibilities. As a result-oriented professional with extensive experience in Custom Clearance & Trade Compliance, you will need to keep updated on the latest Circulars/Notifications and Trade notices on Customs. Job Requirements To be eligible for this role, you should have a minimum of 15 years of experience in Customer Service and Key Account Management (KAM). A Graduate degree is required for this position.,

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