534 Customer Services Jobs - Page 11

Designation:Customer Service - Inbound Payroll-No 1 General Insurance Co Payroll Process-Inbound Day Shift 5 DAYS WORKING Work From Office Required Candidate profile Inbound Customer service profile Explaining the customers product features & benefits. Ensuring all compliance and SLA during the calls. GRADUATES FRESHER AND EXP BOTH CAN APPLY

Designation:Customer Service - Inbound Payroll-No 1 General Insurance Co Payroll Process-Inbound Day Shift 5 DAYS WORKING Work From Office Required Candidate profile Inbound Customer service profile Explaining the customers product features & benefits. Ensuring all compliance and SLA during the calls. GRADUATES FRESHER AND EXP BOTH CAN APPLY

Hiring Phone Banking officer Graduate Fresher welcome Process-Inbound Candidate with BPO Exp/Banking RM can also apply Can apply branch banking after 2 yrs all banking facilities Required Candidate profile Graduate Fresher with good com skills Prior exp in Customer service would be added advantage Need to solve bank customer issues over phone no field job

Hiring Phone Banking officer Graduate Fresher welcome Process-Inbound Candidate with BPO Exp/Banking RM can also apply Can apply branch banking after 2 yrs all banking facilities Required Candidate profile Graduate Fresher with good com skills Prior exp in Customer service would be added advantage Need to solve bank customer issues over phone no field job

Hiring Phone Banking officer Graduate Fresher welcome Process-Inbound Candidate with BPO Exp/Banking RM can also apply Can apply branch banking after 2 yrs all banking facilities Required Candidate profile Graduate Fresher with good com skills Prior exp in Customer service would be added advantage Need to solve bank customer issues over phone no field job

Job Title: F&A Senior Officer Grade: 09 Job Summary: The Incentive F&A Senior Officer is responsible for calculating or auditing Contractual payouts or Incentive adjustment refunds for any amounts owed to the customer. He/ She must be highly proficient in using MS Access and Excel and should have strong process knowledge. Additionally, he/she will be responsible for communicating information and clarification to site Management team, Senior Leadership, Customer, Pricing, F&A, Business Development, and Brokerage team. Job Duties: Identifies specific issue with weekly and deferred incentives. Communicate with Customer, Business Development, Brokerage and Revenue Management Team. Updates the management team on the status of the worked done on daily basis. Increase in velocity of Enterprise Incentive adjustment. Knowledge of Advance excel and Access to handle critical data. Strong analytical skills and attention to detail. Proper coordination and continuous follow up with stake holders. Good communication skills, written and verbal. Works with internal and external customers to ensure incentive issue is resolved. Calculates and processes incentive rebates to remedy the impact of the identified incentive issue. Explains in detail the calculation methodology to the sales force so they can present to the customer. Calculates/ Audits estimated future deferred incentive obligations based on current volume/revenue data. Monitors and maintains timing of accrual reversals to coincide with payments. Explains significant variances in accruals and payments. Controls and assigns incoming incentive contracts. Creates various journals for the General Ledger. Manages vendor number requests. Calculates various special projects. Imports and balances TSOA accrual information. Should be able to deliver in challenging situations. Prerequisite : Bachelors Degree Finance & Accounting (preferred). Eye for detail and should meet stiff deadlines. Have an excellent attendance track record. Self-Driven. Strong Customer Orientation, understanding customer services issues. Incentive process knowledge is mandatory. Additional Notes: Once the employee is selected for the position, he/she cannot cancel the job transfer. If the employee who has been selected has any pre-approved leaves for the later months, then it must be approved again by the new team Supervisor/Manage.

Job Summary The Incentive Coordinator is responsible for making payments for all contractual deferred incentives, along with calculating and refunding any amounts owed for incentive issues via the Incentive Rebate Resolution process. The Incentive Administrative Assistant must be highly proficient in using MS Access and Excel. Additionally, he/she communicates information and clarification to site management, upper management, Pricing, F&A, Business Development, and occasionally customers. Job Duties Processing Contractual Payments Calculates and processes deferred incentive payments within the parameters of the contract on file. Calculates and processes claims payments within the parameters of the contract on file. Calculates and processes Guaranteed Service Refunds (GSR) performance rebates within the parameters of the contract on file. Monitors assigned contracts to ensure payments are processed within the contractual payment terms. Processing Incentive Rebates Identifies specific issue with weekly and deferred incentives. Works with internal and external customers to ensure incentive issue is resolved. Calculates and processes incentive rebates to remedy the impact of the identified incentive issue. Explains in detail the calculation methodology to the sales force so they can present to the customer. Accruals/Reversals Calculates estimated future deferred incentive obligations based on current volume/revenue data Enters. accrual amounts in Incentive Administrator. Monitors and maintains timing of accrual reversals to coincide with payments. Explains significant variances in accruals and payments. Job Specific Responsibilities Controls and assigns incoming incentive contracts. Creates various journals for the General Ledger. Manages vendor number requests. Calculates various special projects. Imports and balances TSOA accrual information. Pre-requisites Bachelors Degree Finance & Accounting (preferred). Eye for detail and should meet stiff deadlines. Have an excellent attendance track record. Self-Driven. Influence and Persuasion. Strong Customer Orientation, understanding customer services issues. Additional Notes Once the employee is selected for the position, he/she cannot cancel the job transfer. If the employee who has been selected has any pre-approved leaves for the later months, then it must be approved again by the new team Supervisor/Manage.

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6-3 years of experience in managing blue collar workers. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred.

* Receives PR and Converts to Purchase Orders. * Indirect Procurement Purchasing activity and support Sourcing team. * Support queries from Client /stakeholder, internal IBM. * Transmits POs to suppliers and Expedites delivery when needed/requested. * Manages goods/services claims and escalation point for customer queries. * Amends or closes Purchase Orders, Reporting activity. * Handle queries received from Business Requestors, Suppliers, Procurement Managers and from Accounts payable. * Create reports on Open PO, Blanket PO expiration report, Contracts Expiration report and other reports in the required format with good quality. * Maintain updated records on processed transactions. * Able to manage priorities, deadlines and tasks in order to meet deadlines and accomplish goals; Ability to handle multiple concurrent tasks. * Good interpersonal interaction and able to work well with the team and Client stakeholders. * Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in Rotational Shift. * Assumes additional responsibilities as assigned. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Procurement Operations Experience SAP ARIBA - Should have experience in approving PR's, amending PR/PO and reporting within Ariba Good Communication (Verbal and Written) skills

International Call Center /Domestic bpo Hiring for MNC BPOS working In Shift 5 days Working 15K to 30K Fresher / Exp Both Can Apply Voice Process/Chat Also WhatsApp cv 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience English Must Rotational Shift CTC 2.40 to 4 WhatsApp 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

Key Responsibilities Understand customer needs and recommend suitable paint solutions. Conduct site visits and shade consultations. Coordinate with dealers, contractors, and internal teams. Provide basic technical guidance on paint usage and application. MS Office Excel

Roles and Responsibility As a Customer Success Manager (CSM) at Quickbase, you will take ownership of the customer journey from onboarding through to ongoing success and growth. You will build strong relationships with key customer stakeholders, understand their business objectives, and help them achieve those objectives by fully utilizing our SaaS solutions. Your ultimate goal will be to drive adoption, reduce churn, identify opportunities for expansion, and ensure customer satisfaction and long-term success. Key Responsibilities Customer Onboarding & Adoption Create deep, value based relationship with customers to understand the outcome Quickbase needs to generate to be considered a success. Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation. Guide customers through product setup, configuration, and training, ensuring they understand how to leverage the full potential of the platform. Create customized success plans that align with the customer's specific business goals and objectives.

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6-3 years of experience in managing blue collar workers. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred.

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6-3 years of experience in managing blue collar workers. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred.

Responsibilities Assisting with new account opening form filling Cheque filling support Passbook entry Handling customer queries and document collection Activating Net Banking and Mobile Banking for customers Preferred Candidate Profile Graduates from 2021 to 2024 batch only Must have completed degree with provisional certificate Willingness to work as a trainee for 1 year under the NATS schem

International Call Center /Domestic bpo Hiring for MNC BPOS working In Shift 5 days Working 15K to 30K Fresher / Exp Both Can Apply Voice Process/Chat Also WhatsApp cv 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience English Must Rotational Shift CTC 2.40 to 4 WhatsApp 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

Integration experience, Logic Apps, Azure Integration Service and Function Apps. Experience as a Dynamics CRM Developer. Good experience in Customization, Configuration across modules (Sales, Service). Good experience in Ribbon customization, sitemap editing and App designing. Good experience in JavaScript and C# , plugin and workflow. Understanding of Agile methodologies, GIT and TFS. Good experience in Azure DevOps, XRMToolbox, rest builder and OOTB CRM. Acquaintance on Integration of Dynamics CRM with other system. Excellent debugging the existing issue and communication skills Extensive experience in OOTB capabilities, configuration and customization of Dynamics 365 applications, ideally Sales or Customer Service. Workshop facilitation, storyboarding and prototyping. Experience in business analysis activities advantageous. Experienced with Agile delivery methodologies advantageous. Excellent communication, and interpersonal skills. Current Microsoft certifications in relevant Microsoft Dynamics 365 applications and Power Platform advantageous. Mandatory skills Experience in Dynamics 365 Sales, Customer Service & Custom Apps is a must Desired/ Secondary skills .Net, Power Platform

Public Key Infrastructure (PKI) Basic understanding of certificate-based authentication principles, including the use of digital certificates, private/public key pairs, and smart card technology. Familiarity with the process of validating user identity using certificates and the role of certificate authorities (CAs). Experience troubleshooting hardware (E.g., card readers) and software issues on Windows and/or Mac laptops. Familiar with Cryptographic concepts (E.g.,- symmetric/Asymmetric encryption, digital signatures). Good experience on technologies like (E.g., - MS ADCS, OpenSSL, Venafi),external vendors (GoDaddy, DigiCert etc..) Extensive knowledge on SSL/TLS ,OCSP ,AIA,CDP concepts. Good to have scripting or automation (PowerShell) experience. Types of signing the certificate (Secure email, document signing, code signing, excel signing). Manage the lifecycle of digital certificates, including issuance, revocation, renewal. Good understanding of HSM(Hardware Security Module). CRL Renewal process /CRL and delta CRL concepts. Configure and maintain NDES(Network Device Enrollment Services) to support certificate enrollment for mobile devices /Intune/mas360,Troubleshooting NDES related issues. Manage root and issuing CA key ceremonies. PKI architecture ,CP(Certificate policies ) ,CPS(certificate Practice Statement) documents. Good knowledge on wild card certificates. Additional skills in PCI DSS(payment card industry data security standard) Good understanding of HSM in PCI DSS Knowledge on Types of Tokenization (Token generation, Token storage, Token retrieval) Review and validate software requests and tickets. Strong problem-solving skills and attention to detail. Excellent interpersonal and communication skills, both written and verbal. Ability to explain technical concepts to non-technical users in a clear and patient manner. Experience with help desk or ticketing systems is a plus. Prior experience in IT support, desktop support, or a similar technical support role preferred

What youll do Your day-to-day would involve talking to e-commerce business owners globally(mid-market & enterprises), understanding their problems & helping them understand how our product improves their lives. Youll be responsible for taking up product demos and closing deals to get the $$ in via online and offline meetings(this role would require you to travel for offline meetings to crack those big logos). Writing creative cold emails/Linkedin messages which truly break through the noise (we've tried some wacky stuff in the past, we take this a little overboard). Playing the role of a trusted product advisor over sales demos to show customers how our product improves their lives. Keeping your ears to the ground to collect customer feedback and forming a pipe for regular flow of customer insights to the product team. Building the backbone for our sales process to scale for the next stage of growth. What makes you a good fit Your childhood dream was to sell ice to an eskimo (brownie points if you've tried it). You have 2+ years of experience doing Mid-market/enterprise sales(closing deals in the international market) at a SaaS startup. You have stories of selling stuff to people (this could even be concert tickets, sports cards or something you made). You have a way with words and have a collection of the best cold emails you've seen and written. You have a genuine interest in conversations with people.

Hiring for UHG Process International BPO ???? Location: Andheri & Malad Process: UHG (Voice as applicable) Shift: US Shift / Night Shift Salary: Up to ?42,000 in-hand (depending on last drawn salary) Eligibility: Graduate Freshers & Experienced candidates can apply Excellent communication skills (written & verbal) Comfortable with night shifts Job Highlights: 5 days working, 2 days rotational week off Attractive salary with performance-based incentives Excellent work environment with growth opportunities Additional Information: Immediate joiners preferred Candidates must be comfortable working from office Benefits: Attractive salary package + incentives. 5-day work week with 2 rotational offs. Excellent growth opportunities within the organization. Interested candidates can Call or WhatsApp on- 9326479640 Regards, Vibrantzz Management Services,

International Call Center /Domestic bpo Hiring for MNC BPOS working In Shift 5 days Working 15K to 30K Fresher / Exp Both Can Apply Voice Process/Chat Also WhatsApp cv 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience English Must Rotational Shift CTC 2.40 to 4 WhatsApp 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

Project management - manage projects, ensuring timely delivery and quality outcomes. Essential Skills/Experience Bachelor s Degree Track record in leading projects of medium complexity Management consulting experience Experience in people management and developing and motivating teams Strong sense of customer service and customer engagement Experience in project and quality assurance practices Demonstration of strong influencing, communication and relationship building skills Comfortable and skilled in operating in a complex operational matrix organization across diverse, global teams Desirable Skills/Experience Project Management Certification Change Management Certification Pharmaceutical or equivalent global & complex organization experience; experience of working within a quality and compliance environment and application of policies, procedures and guidelines

MAss Hiring For Domestic VOice Process- Gurgaon Technical/Customer service/Insurance Sales Good COmmunication Skill Salary Upto- 22 K Immediate Joiners For more Details Whatsapp/Call- 817848337(Amrita) Required Candidate profile Candidate must be oaky with Day shift with no cabs 6 Days working

Key Responsibilities: Operational Excellence: Ensure smooth day-to-day operations of the store, including chai preparation, food handling, cleanliness, and maintenance. Implement and enforce company policies and procedures to maintain high standards of quality, service, and safety. Monitor inventory levels, place orders, and manage stock rotation to minimize waste and ensure product availability. Team Leadership and Development: Recruit, train, and motivate a team of baristas and support staff to deliver exceptional customer service and achieve sales targets. Provide ongoing coaching, performance feedback, and development opportunities to enhance team members skills and foster career growth. Foster a positive and inclusive work culture that values diversity, teamwork, and mutual respect. Customer Satisfaction: Lead by example in providing friendly, efficient, and personalized service to customers, ensuring a memorable chai experience. Proactively address customer inquiries, feedback, and complaints, resolving issues promptly and effectively to maintain customer satisfaction and loyalty. Identify opportunities to enhance the customer experience and implement initiatives to drive customer engagement and retention. Sales and Financial Management: Monitor sales performance, analyze key metrics, and develop strategies to achieve revenue targets and maximize profitability. Control costs, manage expenses, and optimize resource utilization to achieve operational efficiency and financial success. Prepare and analyze financial reports, budgets, and forecasts, identifying areas for improvement and implementing corrective actions as needed. Qualifications: Education: Graduation /Diploma in Hotel management or equivalent course completion Previous experience in a managerial role within the food service industry, preferably in a QSR or caf environment. Strong leadership skills with the ability to inspire, motivate, and develop a diverse team. Excellent communication and interpersonal skills, with a customer-focused mindset. Proven track record of achieving sales targets, driving operational excellence, and managing budgets. Knowledge of food safety and hygiene regulations, with a commitment to maintaining high standards of cleanliness and sanitation. Flexible schedule with the ability to work evenings, weekends, and holidays as needed. Passion for chai and enthusiasm for creating memorable experiences for customers.

Role responsibilities Educate customers on the features, benefits, and terms of credit cards you are pitching. Meet or exceed assigned sales targets on a regular basis. Maintain high productivity standards without compromising quality and accuracy. Ensure zero cases of mis-selling or fraud during customer interactions. Stay updated on market trends, features of various credit cards, and competitor offerings to provide valuable insights to customers. Maintain accurate data of customer leads and updates for timely follow-ups and ensure closures. Achieve and exceed monthly credit card acquisition targets. Identify and engage potential customers through field visits and networking. Build strong customer relationships and provide excellent service. Stay updated on industry trends and competitor activities. Ensure compliance with regulatory guidelines. Should have very good understanding about Credit Card Application process and CIBIL criteria Should have relevant network who can be target customers for Credit Card sales pitch. Preferred candidate profile Education - 12th Pass or above in any discipline Experience - 6 months of mandatory experience in Credit Card sales Good selling skills Should have his own Two-Wheeler (Bike / Scooter) Command over the language spoken English / regional Language for city like Telugu / Marathi / Hindi / Kannada Deep understanding of financial products like Credit cards/ Loans or STPS Active listener with effective convincing power and Patience Should be a smart thinker with the ability to perform under pressure situation Self-motivated with a positive attitude and good interpersonal skills