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TE Connectivity
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CUSTOMER SERVICE SPECIALIST I

CUSTOMER SERVICE SPECIALIST I

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

TE Connectivity

3 - 5 years

Bengaluru

Posted:1 week ago

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Job Description

Customer Service Representative (CSR) is crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.

Shift : US Shift

Job Requirements

Deliver extraordinary customer experience by providing customers with world-class service and strong issue ownership.
Respond promptly to customer inquiries via phone or email.
Provide detailed information about products, services, and order status.
Resolve customer complaints and issues efficiently and professionally.
Process customer orders accurately and efficiently.
Track order progress and ensure timely delivery.
Coordinate with planning, logistics, sales, product management, quality, and manufacturing teams to fulfill customer requirements.
Serve as the primary point of contact between customers and the manufacturing team.
Communicate any changes in order status, delays, or issues to customers promptly.
Prepare and deliver order confirmations, shipping notifications, and other relevant information.
Maintain accurate and up-to-date customer records and order documentation.

Skills

Bachelor’s degree in Business, Supply Chain, Commerce, or a related field; equivalent professional experience may be considered.
Minimum 3-5 years of experience in customer service, customer care, call center, inside sales support, or customer-facing order management, preferably in an international B2B or manufacturing environment.
Order management / order-to-cash experience is required, including customer inquiries, order entry or order follow-up, backlog tracking, delivery status updates, complaints, and escalations. Supply chain experience is preferred.
Experience working directly with external customers via phone, email, and customer portals is strongly preferred.
Ability to manage high-volume customer requests, prioritize urgent topics, and maintain a professional service mindset under pressure.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Doraisanipalya, J.P Nagar, 4th Phase, Bannerghatta Road
Bangalore, Karnātaka 560076 India

Posting City: Bangalore

Job Country: India

Travel Required: None

Requisition ID: 157267

Workplace Type: Onsite

External Careers Page: Customer Service

Skills Required

Customer Service Order to Cash Customer Satisfaction US Shift Customer Experience Customer Complaints Logistics Sales Product Management Manufacturing Documentation Skills Supply Chain Customer Care

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CUSTOMER SERVICE SPECIALIST I