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Customer Service Specialist

2 - 6 years

Pune All india

Posted:8 months ago

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Job Description

As a Customer Service Representative in the Payer domain, you will be responsible for delivering exceptional service to clients by addressing inquiries and resolving issues promptly. Your role will involve collaborating with team members to streamline processes, utilizing technical skills to manage customer interactions effectively, and maintaining detailed records of interactions to ensure data integrity and confidentiality. Additionally, you will assist in developing customer service strategies, monitoring feedback for improvement, and supporting the team in achieving service targets. Qualifications: - Strong communication skills - Problem-solving abilities - Proficiency in customer service software - Adaptability to hybrid work model - Knowledge of the Payer domain - Attention to detail - Willingness to work night shifts Certifications Required: Certified Customer Service Professional (CCSP) As a Customer Service Representative in the Payer domain, you will be responsible for delivering exceptional service to clients by addressing inquiries and resolving issues promptly. Your role will involve collaborating with team members to streamline processes, utilizing technical skills to manage customer interactions effectively, and maintaining detailed records of interactions to ensure data integrity and confidentiality. Additionally, you will assist in developing customer service strategies, monitoring feedback for improvement, and supporting the team in achieving service targets. Qualifications: - Strong communication skills - Problem-solving abilities - Proficiency in customer service software - Adaptability to hybrid work model - Knowledge of the Payer domain - Attention to detail - Willingness to work night shifts Certifications Required: Certified Customer Service Professional (CCSP)

Skills Required

customer service communication customer interaction management data management adaptability teamwork problemsolving professionalism

Work Mode

On-site

Job Type

Full Time

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

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