Customer Service Representative

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Zell Education

Mumbai

Posted:1 day ago

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Job Description

Training and on-boarding of students post sales
Delivering prompt, efficient and friendly responses to students across various channels
Initiate regular calls with the students to track their progress
Proactively manage the success of the assigned students and identify/develop upselling opportunities
Build a solid and lasting relationship with the customers
Perform any other tasks required to ensure customer satisfaction
Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basisfeedback received from the students
Cross sell and upsell the courses offered

Work Location: In person

Skills Required

Customer Service Post Sales Upselling Customer Satisfaction Client and account management

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Client and account management

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Job Type

Full Time

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Customer Service Representative