Customer Service Representative

Handling Inquiries: Respond promptly and professionally to a high volume of inquiries via phone, email, and chat. These can range from general questions to specific, complex issues.

• Product Expertise: Develop in-depth knowledge of the book catalog, including different editions, pricing, and availability.
• Order and Account Management: Process new orders, manage institutional accounts (like university or hospital library bulk purchases), handle billing inquiries, and process returns or exchanges efficiently.
• Problem Resolution: Address and resolve customer complaints, from missing shipments to technical glitches or content-related queries, with patience and empathy.
• Documentation and Feedback: Maintain detailed, accurate records of customer interactions in a CRM system and gather customer feedback to help internal teams (editorial, production, sales) improve products and processes.
• Collaboration: Liaise with other departments, such as the warehouse/logistics team for delivery issues, the IT department for platform errors, and the sales team regarding institutional contracts.

Compliance: Adhere to relevant regulations, especially regarding patient privacy and data security if dealing with customer data

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person