Customer Service Representative

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

UrbanSkinz

1 - 3 years

2 - 3 Lacs

Delhi

Posted:1 week ago

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Job Description

Key Responsibilities

Handle customer enquiries through calls, emails, and WhatsApp.
Assist customers with property-related queries and project information.
Coordinate site visits, client meetings, and follow-ups.
Maintain customer databases and enquiry records.
Address customer complaints and ensure timely resolution.
Coordinate with the sales, CRM, and site teams for customer updates.
Follow up with existing customers regarding documentation, payments, and possession updates.
Maintain professional relationships with clients and ensure customer satisfaction.
Prepare daily enquiry and customer follow-up reports.

Requirements

Graduate in any discipline.
1–3 years of experience in customer service, preferably in real estate.
Excellent communication and customer-handling skills.
Basic computer knowledge and proficiency in MS Office/Excel.
Strong coordination, problem-solving, and follow-up skills.
Pleasant personality with a customer-focused approach.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

Skills Required

Customer Service Follow UPS Customer Complaints Sales CRM Customer Satisfaction Real Estate Customer Handling MS Office Excel CRM tools Problem solving

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Job Type

Full Time

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Customer Service Representative