Customer Service Representative

0 years

1 - 4 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Respond to customer inquiries via phone, email, chat, or ticketing systems.
  • Identify customer needs and provide accurate information, troubleshooting, and solutions.
  • Escalate complex issues to the appropriate departments when necessary.
  • Maintain detailed and accurate records of interactions in the CRM system.
  • Follow up on customer issues to ensure full resolution.
  • Provide feedback to the product and operations teams regarding recurring issues or process improvements.
  • Stay updated on product knowledge, policies, and procedures.
  • Meet performance targets such as response time, resolution time, and customer satisfaction scores.

Job Type: Full-time

Pay: ₹10,933.94 - ₹35,066.81 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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