Customer Service Representative

We’re Hiring — Customer Service Representative

Location: Andheri

Employment Type: Full-time

Company: Roology

About Roology

Roology is a growing fashion and ecommerce brand focused on delivering premium customer experiences through quality products, smooth operations, and strong community-driven branding. We are building a fast-moving team that values ownership, creativity, and execution.

Roology is looking for a Client service representative to manage customer communication, coordinate with vendors, and ensure smooth order execution from inquiry to delivery.

This role is ideal for someone who is organized, detail-oriented, calm under pressure, and comfortable handling customer interactions across WhatsApp, Instagram DMs, and email.

Responsibilities:

• Handle inbound client communication (WhatsApp, Instagram DMs, email)
• Manage customer orders end-to-end:

Inquiry → sizing consultation → confirmation → dispatch → feedback

• Coordinate with vendors for production updates and follow-ups
• Handle customer support and grievance resolution professionally
• Track deliveries and reduce RTOs through courier follow-ups
• Maintain and update operational/order management sheets
• Ensure smooth communication between clients, vendors, and internal teams

Requirements:

• Fresher or up to 1 year of experience
• Strong written and verbal communication skills
• Detail-oriented and highly organized
• Ability to handle customer issues calmly and professionally
• Comfortable with Google Sheets/Excel
• Fashion/ecommerce industry knowledge is a bonusWhat We’re Looking For:
• Fast learner
• Responsible and proactive
• Strong coordination and multitasking skills
• Ownership mindset

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person