Customer Service Representative

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Revantha Services Private Limited

3 - 4 Lacs

Hyderabad

Posted:4 hours ago

Job Description

Handle incoming customer calls, emails, and enquiries professionally.
Respond to customer questions regarding products, pricing, orders, and delivery status.
Understand customer requirements and provide appropriate solutions.
Resolve customer complaints and escalate complex issues to the concerned departments.
Coordinate with sales, accounts, billing, dispatch, and logistics teams.
Follow up with customers regarding pending orders, deliveries, and service requests.
Maintain accurate records of customer interactions, complaints, and feedback.
Ensure timely resolution of customer issues and maintain customer satisfaction.
Build and maintain positive relationships with existing customers.
Collect customer feedback and communicate recurring issues to management.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Skills Required

Customer Service Customer Complaints Sales Billing Logistics Customer Satisfaction Health Insurance Provident Fund Supply chain and logistics

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Supply chain and logistics

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Job Type

Full Time

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Customer Service Representative