Customer Service Representative

Company: TechBench.ai
Experience: 1–3 Years
Job Type: Full-Time
Department: Customer Support / Customer Service
Location: Bengaluru

About TechBench.ai

TechBench.ai is looking for a customer-focused and enthusiastic Customer Service Representative to join our team. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customer queries professionally while ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries through phone calls, emails, and chat.
• Provide accurate information about products, services, and company processes.
• Resolve customer complaints, concerns, and service-related issues promptly.
• Maintain a high level of customer satisfaction through effective communication.
• Follow up with customers to ensure their issues are resolved.
• Maintain accurate records of customer interactions, feedback, and complaints.
• Coordinate with internal teams to resolve customer issues efficiently.
• Meet defined customer service KPIs, including response time, resolution time, and customer satisfaction.
• Identify recurring customer issues and share feedback with the concerned teams.
• Ensure professional and courteous communication with customers at all times.

Required Skills & Qualifications

• 1–3 years of experience in Customer Service, Customer Support, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Good knowledge of MS Office and basic computer applications.
• Ability to handle multiple customer queries efficiently.
• Customer-centric attitude with a positive approach.
• Ability to work independently as well as in a team.
• Good time management and organizational skills.

Preferred Skills

• Experience working with CRM or ticketing tools.
• Prior experience in a technical support or IT services environment.
• Basic troubleshooting and issue-resolution knowledge.
• Experience handling customer queries through multiple communication channels.

What We Offer

• Opportunity to work in a growing organization.
• Supportive and collaborative work environment.
• Learning and career development opportunities.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person