Customer Service Representative

Job Description

We are looking for smart professionals with a great attitude to make every single client interaction delightful Your Impact as a Customer Care Specialist Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation EnsureadherencetoClientServiceLevelAgreements (SLAs)likeCustomerSatisfaction, ServiceLevel, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation & follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MS Office Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)