Customer Service Representative

Job Description

Legal AI is looking for a customer-focused and enthusiastic Customer Support Executive to assist customers in using our AI-powered legal platform. The candidate will handle customer inquiries, provide product guidance, resolve basic technical issues, and ensure a smooth customer experience.

The ideal candidate should have excellent communication skills, a problem-solving attitude, and an interest in technology and AI-based legal solutions.

Key Responsibilities

• Handle customer inquiries through phone calls, email, live chat, and WhatsApp.
• Assist customers with registration, login, account management, and subscription-related queries.
• Guide users on how to use the Legal AI platform and its features.
• Provide basic assistance with AI-powered legal tools, document generation, and platform navigation.
• Troubleshoot basic technical issues and coordinate with the technical team when required.
• Respond to customer complaints professionally and ensure timely resolution.
• Follow up with customers to confirm that their issues have been resolved.
• Maintain accurate records of customer interactions, feedback, and support requests.
• Escalate complex legal or technical questions to the appropriate team.
• Maintain customer confidentiality and follow company data privacy policies.

Requirements

• Minimum qualification: 12th pass or graduate.
• Freshers are welcome; customer support experience is an advantage.
• Good verbal and written communication skills in English.
• Basic computer knowledge and familiarity with email, chat, and online platforms.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to explain software features in simple language.
• Willingness to learn about artificial intelligence and legal technology.
• Ability to handle customer information responsibly and confidentially.

Preferred Skills

• Experience in customer support, telecalling, or technical support.
• Familiarity with AI tools, SaaS platforms, or online legal services.
• Knowledge of CRM software and customer support ticketing systems.
• Interest in legal technology and AI-based products.

What We Offer

• Opportunity to work in the growing AI and legal technology industry.
• Training on company products and customer support processes.
• Collaborative and professional work environment.
• Opportunities for learning and career growth.
• Competitive salary based on skills and experience.

How to Apply

Interested candidates can apply through Indeed with their updated resume. Shortlisted candidates will be contacted for the interview process.

Job Title: Customer Support Executive – Legal AI

Job Type: Full-time

Experience Level: Entry-level / Experienced

Work Location: In person