Customer Service Representative

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Forever kid LLP

1 - 2 Lacs

Bengaluru

Posted:1 week ago

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Job Description

Key Roles & Responsibilities

1. Customer Support & Enquiry Handling

Handle customer enquiries through phone, WhatsApp, social media, and walk-ins.

Provide information about:

Play sessions and activities
Café offerings
Birthday party packages
Entry fees and timings
Assist customers with booking play sessions and birthday parties.

2. Booking & Reservation Management

Manage bookings for:

Play sessions
Birthday parties
School visits and group bookings
Maintain proper records of customer details and booking schedules.
Coordinate with operations and café teams to ensure smooth service delivery.

Key Skills Required

Excellent communication and customer service skills
Strong attention to detail
Ability to multitask in a fast-paced environment
Key Performance Indicators (KPIs)
Customer enquiry response time
Conversion of enquiries into bookings
Customer satisfaction and reviews

Pay: ₹15,000.00 - ₹19,000.00 per month

Benefits:

Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Skills Required

Customer Service Customer Support Social Media Service Delivery Attention to Detail Customer Satisfaction Health Insurance Provident Fund Social media marketing Problem solving

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Job Type

Full Time

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Customer Service Representative