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Thermo Fisher Scientific
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Customer Service Representative 1

Customer Service Representative 1

Thermo Fisher Scientific

0 - 1 years

3 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Email Support Order Management Customer Support Fresher

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Job Type

Full Time

Job Description

Job Description Are you ready to embark on an exciting career as a Customer Service Representative I? Look no further than Thermo Fisher Scientific Inc.! We are a world-class company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling our customers to make the world healthier, cleaner, and safer. As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include: Responding promptly and efficiently to customer inquiries via email Resolving customer complaints and ensuring customer satisfaction Processing orders, forms, applications, and requests accurately and promptly Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with internal departments to ensure customer needs are met Identifying and assessing customers' needs to achieve effective solutions Providing product information and recommendations to customers Ensures that performance metrics / SLAs are met Ensure adherence to all internal / external processes defined To be successful in this role, you must possess the following qualifications and skills: A proven track record of delivering flawless customer service Excellent written and verbal communication and interpersonal skills Excellent problem-solving skills and a customer-centered approach Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in using customer service software and tools Preferably Bachelors degree (Arts, Science, Commerce, Business Administrations) 0 – 1 year experience Flexible to work the night shift (Must)

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Thermo Fisher Scientific

www.thermofisher.com

Healthcare/Scientific Instruments

Waltham

80,000+ Employees

173 Jobs

Key People

Marc N. Casper

Chairman, President and Chief Executive Officer
Gina C. McCarthy

Chief Sustainability Officer
Dale L. B. Heller

Chief Financial Officer
Mark S. Stevenson

Chief Operating Officer

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