Customer Service Officer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

O3Hire

3 - 4 Lacs

Mumbai

Posted:6 hours ago

Apply

Job Description

Core Responsibilities

Onboarding & Adoption: Lead new clients through product implementation, configuration, and training to accelerate time-to-value.
Relationship Management: Act as the primary point of contact and trusted advisor for a designated portfolio of key clients.
Proactive Engagement: Monitor customer health metrics, usage data, and satisfaction KPIs (like NPS) to spot risks early.
Cross-Functional Collaboration: Relay customer feedback and product improvement requests to the product, engineering, and sales teams.
Retention & Growth: Drive account renewals, identify upsell or cross-sell opportunities, and minimize churn.

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

Provident Fund

Work Location: In person

Skills Required

Customer Service Onboarding Product Implementation Relationship Management Product Engineering Sales Provident Fund Client and account management

Learn the skills this job asks for

See your skill gap for Customer Support / BPO →

Client and account management

Free courses, interview questions and practice for each skill.

Job Type

Full Time

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

O3Hire

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Service Officer