Customer Service Officer

Job Description

Role:- Customer Service Executive Industry: Healthcare BPO Location: Bhat, Ahmedabad Employment Type: Full-time, permanent Job Summary: We are looking for a Customer Service Executive who will be the first point of contact for our customers, ensuring a positive customer experience by efficiently resolving queries, handling complaints, and providing product/service information. Key Responsibilities: Handle inbound and outbound calls, emails, or chats in a professional manner. Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain accurate records of customer interactions using CRM tools. Identify customer needs and assist in resolving product or service-related issues. Provide timely and accurate information to customers regarding orders, billing, services, or complaints. Escalate complex queries to senior support staff when necessary. Meet performance benchmarks such as customer satisfaction, resolution time, and quality. Requirements: Any Graduate fresher can apply 0–2 years of experience in a customer service or support role. Excellent verbal and written communication skills. Basic computer proficiency (MS Office, CRM platforms). Problem-solving attitude and patience with customers. Ability to work in rotational shifts. Benefits: Fixed salary with performance-based incentives. Paid leaves, medical insurance, and employee wellness programs. Opportunities for learning and career growth. Friendly and collaborative work environment. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Experience: Telecommunication: 1 year (Preferred) Language: English (Required) Hindi (Required) Gujarati (Required) Location: Ahmedabad, Gujarat (Required) Work Location: In person