4 Lacs
Posted:13 hours ago
Customer Service Manager
Experience: Relevant experience in Customer Service Management
Job Responsibilities
1. Manage and supervise the customer service team.
2. Handle customer queries, complaints and escalations.
3. Monitor team performance and ensure timely customer support.
4. Analyse customer service data and prepare MIS reports.
5. Track customer satisfaction, response time and resolution rates.
6. Identify process improvements to enhance customer experience.
7. Coordinate with internal departments to resolve customer issues.
Required Skills
Educational Qualification
Graduate in any field is preferred.
Pay: ₹35,000.00 - ₹40,000.00 per month
Application Question(s):
Education:
Work Location: In person
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Full Time
Proficient Peoplecraft Pvt Ltd
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