Customer Service Manager

Job Title: Customer Service Manager

Number of Positions: 1

Location: Chennai

Experience: 5–7 Years

Salary: ₹25,000 – ₹35,000 per month, based on skills and potential

Industry Preference: Pharmaceutical Industry

Job Summary

We are looking for an experienced Customer Service Manager to manage customer accounts, maintain strong customer relationships, and ensure excellent customer satisfaction. Candidates with experience in the pharmaceutical industry and customer service management will be preferred. The ideal candidate must have strong communication, account management, and coordination skills.

Key Responsibilities

Manage and maintain customer accounts and build long-term business relationships.

Handle customer inquiries, complaints, and service-related issues efficiently.

Communicate with customers regularly through calls, emails, and meetings.

Ensure timely resolution of customer concerns and maintain high customer satisfaction.

Coordinate with internal teams to meet customer requirements and deliver quality service.

Monitor customer requirements, follow-ups, and account-related activities.

Identify opportunities to improve customer service processes and strengthen customer relationships.

Prepare and maintain customer records, reports, and account updates.

Represent the company at trade shows, exhibitions, and customer meetings when required.

Required Skills and Qualifications

5–7 years of experience in customer service, customer relationship management, or account management.

Experience in the pharmaceutical industry is preferred.

Strong exposure to managing customer accounts.

Fluency in English is mandatory.

Excellent verbal and written communication skills.

Strong leadership, interpersonal, problem-solving, and negotiation skills.

Good coordination and organizational abilities.

Proficiency in MS Office and customer management systems.

Additional Requirements

Must be willing to travel for trade shows, exhibitions, and customer meetings whenever required.

Ability to manage multiple customer accounts and handle customer escalations professionally.

Strong customer-focused mindset with the ability to build and maintain long-term relationships.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person