Customer Service - Inbound Process

0 years

3 - 0 Lacs

thane maharashtra

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service - Inbound Process representative, you will be responsible for providing excellent customer service by handling inbound inquiries. You will address customer concerns, resolve issues, and ensure customer satisfaction. Responsibilities:

  • Answer incoming customer calls and respond to emails.
  • Provide product and service information to customers.
  • Resolve customer inquiries and complaints.
  • Process orders, forms, applications, and requests.
  • Identify and escalate priority issues.
  • Document all call information according to standard operating procedures.
  • Follow up on customer inquiries.
  • Maintain a high level of professionalism.

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