Customer Service Executive - UCV Finance - Motor Finance - Sales - Bikaner - Samta Nagar - CSE

Key Deliverables:

Lead Generation

• Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.

Customer Relationship Management

• End to end customer relationship management including explaining product offerings and resolving sales queries.
• Cross-selling product offerings to customers.
• Educates customers with information to build their understanding of issues and capabilities.
• Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

• Maintaining relationship with assigned dealer.

Deal Processing

• Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

• Interact with operations and credit team in order to ensure smooth processing of loan application.

Education Qualification:

Undergraduate/Graduate in any stream.

Commerce Graduate preferred.

Specialized job competencies:

Functional Competencies

• Communication Skill
• Negotiation Skill
• Market/Industry Knowledge
• Analytical Skill
• Product Knowledge

Behavioral Competencies

• Execution Excellence
• Customer Centricity