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Customer Service Executive

Techplus Infotech Pvt. Ltd.

2 Lacs

Mumbai

Posted:5 days ago

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Job Description

Handle inbound and outbound customer calls (approximately 80% of the role) as part of the voice

support process, assisting customers with KYC-related queries, documentation requirements, and

account opening procedures.

  • Manage end-to-end KYC processing (approximately 20% of the role) for Current and Savings

Account openings, ensuring timely and accurate completion of customer onboarding activities.

  • Verify customer documents for completeness, authenticity, and compliance with applicable

KYC/AML regulations and internal policies.

  • Review and validate account opening forms, identification documents, address proofs, and other

supporting documents submitted by customers.

  • Ensure accurate and timely data entry into banking and KYC systems while maintaining a high level

of data accuracy and quality.

  • Coordinate with branch teams and front-office personnel to obtain missing information, resolve

discrepancies, and ensure smooth processing of customer applications.

  • Conduct follow-ups with customers for pending documentation and support the seamless

completion of the account opening process.

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

Skills Required

Customer Service Inbound Outbound Voice Support KYC Account Opening Onboarding Data Entry Banking Front Office Follow UPS Voice process (calls)

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Job Type

Full Time

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Techplus Infotech Pvt. Ltd.

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