Customer Service Executive

Customer Service Executive

Location: Juinagar, Navi Mumbai
Work Mode: Work From Office
Shift: Day Shift
Weekly Off: Sunday – Fixed Off
Salary: Up to ₹30,000 Gross per Month

Job Summary
We are looking for enthusiastic and customer-focused Customer Service Executives to join our team for a Automobile Process. The selected candidate will be responsible for assisting customers throughout their operation journey, handling inquiries, resolving concerns, and ensuring an excellent customer experience.

Key Responsibilities

Handle inbound customer inquiries related to the Automobile process.
Understand customer requirements and provide accurate information regarding available services and processes.Handle various customer queries, requests, and concerns professionally.
Assist customers with their questions related to car purchase, documentation, process status, and other relevant information.Resolve customer issues effectively while maintaining a high level of customer satisfaction.Provide timely and accurate responses through the appropriate communication channels.Maintain proper records of customer interactions and update information as required.Follow defined processes, quality standards, and customer service guidelines.Coordinate with internal teams whenever required to resolve customer concerns.Ensure a positive and professional customer experience throughout every interaction.

Candidate Requirements

Qualification: HSC / Graduate
Excellent verbal and written communication skills.Customer-focused attitude with good listening and problem-solving abilities.Basic computer knowledge and comfortable working on CRM/system-based applications.Candidates with Customer Service / BPO / Automobile experience will be preferred.
Freshers with good communication skills may also be considered.Should be comfortable working from the Juinagar, Navi Mumbai location.
Compensation & Benefits
Salary up to ₹30,000 Gross per Month
Day Shift
Sunday Fixed Off
Government-mandated benefits and facilities as applicable.Opportunity to build a career in the Automobile & Customer Service industry.
Professional work environment and career growth opportunities.

HR Contact Details:
Amin Shaikh – 9967186419
amin@end2endconsultant.com
Amin LinkedIn URL: https://lnkd.in/eHKgwawD
Google Form: https://lnkd.in/gA_dE2aW
Follow the End2End Consultant channel on WhatsApp: https://lnkd.in/etUAEjCY

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person