Customer Service Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

MTK IT SERVISES

0 - 2 years

1 Lacs

Pune

Posted:1 day ago

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Job Description

Position : Customer Service Executive

Department : Sales

Company : MTK IT Service

Location : Hinjewadi & Katraj

Position Overview:

The Customer Service Executive is responsible for handling incoming inquiries, generating and managing leads, providing information about MTK IT Service, conducting follow-ups, coordinating with internal managers and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.

Key Responsibilities:

Lead management & Follow-Up classify leads as Hot, Warm, or Cold.
Maintain regular follow-ups with potential customers.
Continuously test and refine DM outreach scripts, opening hooks, and value propositions to improve response rates and conversion efficiency.
Maintain strict follow-up schedules with high-intent prospects
Handle customer queries and requirements.
Maintain accurate records of customer interactions, cases, & resolution in CRM and operational systems.

Requirements & Qualifications:

Education: Any Graduate
Experience: 0-2 yr (Freshers with excellent communication skills are welcome)
Good English and Hindi verbal communication and interpersonal skills.
Good Listening and persuasion abilities.
Positive attitude and customer-focused approach.

Benefits : Paid Sick Time

Pay: From ₹10,000.00 per month

Work Location: In person

Skills Required

Customer Service Sales Follow UPS Customer Queries CRM Communication and Interpersonal Skills CRM tools Communication

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Job Type

Full Time

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Customer Service Executive