Customer Service Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Techplus Infotech Pvt. Ltd.

1 - 3 years

1 - 3 Lacs

Mumbai

Posted:6 days ago

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Job Description

JD for Customer Support Executive

Designation: Customer Support Executive

Experience: Minimum 1 to 3 years.

Notice: Immediately Joiner (only ready to join profile will be scheduled for the interview).

Job Location Client Site: Kotak Bank, Infinity IT Park, Goregaon East.

Education: Any Graduate

Payroll Company: Techplus Infotech Pvt, (CBD Belapur, Navi Mumbai-400614)

Company detail: https://techplusinfotech.com/

Key Responsibilities

Handle customer queries through phone calls, emails, and WhatsApp.
Understand customer issues and provide appropriate solutions.
Troubleshoot basic technical issues and escalate complex problems to the technical team.
Log, track, and update customer complaints and service requests.
Coordinate with internal teams to ensure timely issue resolution.
Maintain customer interaction records and prepare support reports.
Follow up with customers to ensure satisfaction and closure of complaints.
Meet support response time and service quality targets.

Required Skills

1–3 years of experience in Customer Support, Technical Support, or Helpdesk Support.
Excellent verbal and written communication skills.
Basic knowledge of computers, software applications, and troubleshooting.
Familiarity with MS Office, email, and ticketing tools.
Good problem-solving and customer-handling skills.
Ability to manage multiple queries and work in a team.

Interested candidate can share us on hr@techplusinfotech.com

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

Skills Required

Customer Service Customer Support Payroll Customer Queries Customer Complaints Issue Resolution Customer Interaction Service Quality Technical Support Troubleshooting MS Office Ticketing Tools

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Job Type

Full Time

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Customer Service Executive