Customer Service Executive

Customer Support Executive

Saral Jyotish Sansthan

Job Location: Dwarka Mor, New Delhi

Job Type: Full-Time | Work From Office

Salary: ₹10,000 – ₹15,000 + Incentive Upto 10000

Working Hours: 10:00 AM – 7:00 PM

About the Role

Saral Jyotish Sansthan is looking for a Customer Support Executive who will be responsible for maintaining regular communication with enrolled students and ensuring they receive proper support throughout their course journey.

The candidate will be responsible for student follow-ups, course completion, resolving student queries, coordinating with trainers/Acharya Ji, and collecting monthly course payments.

Key Responsibilities

1. Student Calling & Follow-ups

- Make regular calls to enrolled students.

- Follow up with students regarding their classes, attendance, and course progress.

- Contact inactive students and understand the reason for missed classes.

- Encourage students to attend regular classes and complete their courses.

- Maintain regular communication with assigned students.

2. Student Query & Support Management

- Understand and handle student queries related to courses, classes, schedules, and learning.

- Coordinate with the trainer/Acharya Ji to resolve academic or course-related doubts.

- Act as a communication bridge between students and trainers.

- Ensure that student concerns are properly followed up until resolution.

- Provide a positive and professional student support experience.

3. Course Completion & Student Success

- Track the progress of assigned students.

- Follow up with students who have pending classes or are not actively participating.

- Identify students who are at risk of dropping out and take appropriate follow-up actions.

- Motivate students to remain engaged and complete their courses.

- Maintain a strong relationship with students throughout their learning journey.

4. Monthly Payment Collection

- Track students' monthly installment/payment schedules.

- Contact students regarding upcoming and overdue payments.

- Conduct regular payment follow-ups.

- Maintain accurate records of collected and pending payments.

- Coordinate with students regarding payment-related queries.

- Ensure timely collection of monthly installments.

5. CRM & Data Management

- Update student call records, follow-ups, payment status, and queries in the CRM/Google Sheets.

- Maintain accurate student information and interaction history.

- Track pending follow-ups and ensure they are completed on time.

- Prepare and share student-related reports whenever required by management.

Required Skills

- Excellent communication and interpersonal skills.

- Good Hindi communication is required; basic English communication is preferred.

- Strong student/customer handling skills.

- Good follow-up and convincing abilities.

- Patient, polite, and solution-oriented approach.

- Comfortable making regular outbound calls.

- Basic knowledge of computers, Google Sheets, and CRM systems.

- Ability to manage multiple students and follow-ups efficiently.

- Strong sense of responsibility and ownership.

Preferred Experience

- Experience in Customer Support, Telecalling, Student Counselling, Education, Coaching, or EdTech is preferred.

- Freshers with excellent communication and interpersonal skills may also apply.

- Experience in handling students/customers and payment follow-ups will be an added advantage.

Key Performance Areas

The selected candidate will primarily be evaluated on:

- Student engagement and satisfaction

- Course completion rate

- Regular student follow-ups

- Query resolution

- Student retention

- Monthly payment collection

- Follow-up efficiency

- Accurate CRM/data management

Ideal Candidate

We are looking for someone who is not just comfortable making calls but is genuinely interested in helping students, solving their problems, maintaining relationships, and ensuring that students successfully complete their courses.

The ideal candidate should be proactive, patient, organized, confident on calls, and comfortable with regular follow-ups and payment collection.

Job Summary

Details| Information

Position| Customer Support Executive

Company| Saral Jyotish Sansthan

Location| Dwarka Mor, New Delhi

Work Mode| Work From Office

Salary| ₹10,000 – ₹15,000 + Incentive

Working Hours| 10:00 AM – 7:00 PM

Employment Type| Full-Time

Department| Customer Support / Student Success

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: In person