Customer Service Executive

We are looking for a customer-focused and proactive Customer Service Executive with at least 1 year of experience in handling customer queries, resolving complaints, and maintaining strong customer relationships. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to provide timely and effective customer support.

Key Responsibilities

• Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
• Respond to customer questions, concerns, and complaints professionally and promptly.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Coordinate with internal teams to resolve customer issues and provide timely updates.
• Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
• Build and maintain positive customer relationships to improve customer satisfaction and retention.
• Follow up on pending requests and ensure timely closure of customer concerns.
• Provide customers with product and service information, updates, and guidance.
• Escalate complex issues to the appropriate team or manager when required.
• Prepare regular reports on customer queries, feedback, and support activities.

Required Skills and Qualifications

• Minimum 1 year of experience in customer service, customer support, or a similar role.
• Excellent verbal and written communication skills.
• Good knowledge of MS Office, Excel, email, and WhatsApp communication.
• Strong problem-solving and interpersonal skills.
• Ability to handle customer complaints patiently and professionally.
• Good coordination, follow-up, and time-management skills.
• Ability to multitask and work effectively in a team.
• A customer-first approach with a willingness to learn and improve.

Preferred Candidate

• Candidates with experience in customer support, client coordination, or service-based companies.
• Experience handling customer calls, follow-ups, and issue resolution.
• Ability to communicate professionally with customers and internal teams.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person