Customer Service Executive - Entry Level

ixamBee is hiring on behalf of Fenesta

About Us:

Fenesta is India's largest windows and doors brand, and a part of the Rs 11,431 crore, 1889 Est. DCM Shriram Group is acknowledged for its transparent work culture and diversity. Fenesta today boasts a Pan-India presence and also has an international presence in Maldives, Nepal, and Bhutan.

Job Overview:

We are seeking a dedicated Connect Centre Officer to join our team. The ideal candidate will manage inbound leads, engage with prospective clients, and assess their suitability as potential clients. In this role, you’ll play a pivotal part in nurturing relationships and ensuring a positive first impression with a clientele. This position requires strong communication, interpersonal skills, and a keen sense for identifying client potential.

Key Responsibilities:

1) Lead Engagement:

· Respond promptly to inbound leads and inquiries.

· Make outbound calls to understand and assess potential clients’ needs and interests.

· Present the company’s services professionally, creating a welcoming atmosphere for the prospects.

2) Client Assessment:

· Evaluate the potential of each lead by understanding their profile and requirements.

· Qualify prospects and determine if they align with the company’s high-net-worth clientele focus.

3) Relationship Building:

· Build rapport with prospective clients to foster trust and interest.

· Act as a knowledgeable resource to answer initial questions about our services.

4) Collaboration & Reporting:

· Collaborate with business development and sales teams for seamless handoff of qualified leads.

· Regularly report on lead activities, client feedback, and any emerging client trends or requirements.

Requirements:

· Bachelor’s degree

· Calling experience required. 6 months at least.

· Strong verbal and written communication skills.

· Ability to build rapport quickly and evaluate client potential.

Perks & Benefits:

· CTC Rs. 3.6 Lakhs to 5 Lakhs Per Annum

· Opportunity to learn with experienced professionals in a high-energy team.

· Open, Flexible and Collaborative culture.

· Fun at work.

Shift Timings: 9 AM to 7 PM (9-hour shift), 1 Rotational week off.

Job Location: Gurugram, Sector 32.

Job Type: Full Time, Permanent

Job Types: Full-time, Permanent

Pay: ₹360,000.00 - ₹500,000.00 per year

Application Question(s):

• What is your current CTC
• How much would you rate your communication skills on a scale of 10?
• What are your CTC expectations?

Education:

• Bachelor's (Preferred)

Work Location: In person