Customer Service Executive - Collections

Job Title:

About us:

Position Overview:

Responsibilities:

• Make initial contact with delinquent clients to recover outstanding payments.
• Maintain a professional approach during customer interactions to resolve payment issues effectively.
• Manage/monitor debt recovery efforts to ensure successful collections.
• Update customer account notes in the current system for transparency and tracking.
• Ensure cash receipts and incoming and outgoing wires are recorded on time.
• Meet or exceed individual cash targets and call volume assigned on a monthly and quarterly basis.
• Drive productivity by training and directing the work of Collections employees.
• Implement established best practices to streamline and improve the collections process.
• Adhere to all health and safety standards to maintain a secure working environment.

Qualifications:

• Candidate must have a bachelor's degree.
• At least 4+ years of experience in AR calling or billing, for an international voice processing industry.
• Strong communication, negotiation, and problem-solving skills.
• Familiarity with HIPAA regulations and other healthcare compliance standards.

Diversity, equality, and inclusion:

Benefits:

• Competitive salary (including EPF and PS)
• Health insurance
• Four days’ workweek (Monday – Thursday)
• Opportunities for career growth and professional development
• Additional benefits like food and cab-drop are available

Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you!

recruitment@hupcfl.com

Note:

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