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Accenture in India
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Customer Service Associate Manager

Customer Service Associate Manager

Accenture in India

14 - 18 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

retirement solutions graduate ms excel time management data entry services us retirement services domain defined contributions institutional services us monetary process us retirement middle office knowledge participant services us regulatory laws under dol erisa asppa certified managerial experience process reporting people leadership skills us retirement industry centers of excellence model written communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

In this role as a Customer Service Associate Manager at Accenture, you will be a part of a global professional services company with leading capabilities in digital, cloud, and security. Accenture serves clients in more than 120 countries and embraces the power of change to create value and shared success for clients, people, shareholders, partners, and communities. Key Responsibilities: - Lead a team of retirement money-out specialists in providing high-quality retirement planning and investment management services to clients - Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement - Provide coaching, training, and mentoring to team leaders to develop their skills and expertise - Collaborate with internal departments and operations teams across locations to ensure successful execution of business objectives - Develop and maintain a deep understanding of the retirement planning and investment management landscape, including industry trends, emerging technologies, and regulatory requirements - Conduct periodic reviews of processes to ensure compliance with internal policies and external regulations - Understand various risks, SOX, SOC1, and process controls associated with operational processes and implement control frameworks - Prepare and present reports to senior management on team performance, client satisfaction, and business metrics - Coordinate between client-facing and operations teams to resolve client issues/escalations - Demonstrate excellent people leadership skills, manage the team in critical situations, and drive holistic engagement - Analyze complex problems and provide effective tactical and strategic solutions - Experience thorough contingency planning to ensure strong resiliency Qualifications Required: - Any Graduation - 14+ years in US Retirement Services Domain - 8+ years of managerial experience with a span of 35-50 resources - ASPPA Certified (Preferred) - Graduate (mandatory), preferably from a commerce background Additional Company Details: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With a workforce of 699,000 people, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Accenture serves clients in more than 120 countries and embraces the power of change to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information.,

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Customer Service Associate Manager