Customer Service Associate-Malayalam

Key Responsibilities:

• Handling Inquiries and Resolving Issues:Answering customer questions, troubleshooting problems, and addressing complaints via various communication channels (phone, email, chat).
• Providing Post-Purchase Support:Assisting with product or service usage, guidance on features, and ensuring customer satisfaction.
• Tracking and Analyzing Data:Monitoring customer interactions, analyzing data for trends, and identifying areas for improvement.
• Collaborating with Teams:Working with cross-functional teams to ensure timely issue resolution.
• Maintaining Accurate Records:Keeping records of customer interactions and using CRM and helpdesk software.
• Building Rapport:Establishing a positive relationship with clients and customers, both in person and via phone.
• Having Knowldge in handling Multilevel Softwares and Applications.
• Scheduling Surveys and organizing.
• Languages-Malayalam Mandatory

Kindly forward your resume to 9842264371.(or) mail to [email protected]

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Language:

• English (Required)
• Malayalam (Required)

Work Location: In person