Customer Service Advisor – Car Dealership

Service Advisor – Car Dealership
Location: Wagholi, Pune,
Experience Required: 1-6 Year (Experience in car dealership service department preferred)
Salary: ₹18,000 – ₹35,000 per month + Incentives (Based on experience and performance)
Job Type: Full-Time | Permanent

Job Overview

We are seeking a professional and customer-focused Service Advisor to join our team at a leading car dealership in Pune. The ideal candidate will act as the primary link between customers and the service department, ensuring all service requirements are understood, accurately documented, and completed on time.

Key Responsibilities

• Welcome customers and assess their vehicle service needs.
• Prepare detailed job cards and provide accurate service cost estimates.
• Coordinate with the workshop team to ensure timely and efficient service.
• Maintain clear communication with customers regarding service status and additional work if required.
• Conduct quality checks before vehicle delivery to ensure customer satisfaction.
• Manage and update service records in the dealership’s CRM system.
• Handle customer queries, complaints, and escalations professionally.
• Promote dealership services, annual maintenance contracts, and accessories.

Requirements

• Minimum 1 year of experience as a Service Advisor in an automobile dealership.
• Good knowledge of vehicle servicing, repair processes, and technical terms.
• Strong communication, interpersonal, and customer service skills.
• Ability to explain technical information in simple terms.
• Computer proficiency for job card preparation and reporting.
• A customer-first approach and problem-solving mindset.

Benefits

• Attractive salary with performance incentives.
• Opportunity to work with a reputed car dealership brand.
• Ongoing training and career growth prospects.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Required)
• Hindi (Required)
• Marathi (Required)

Work Location: In person

Speak with the employer
+91 7028922259