Customer Retention & Insurance Liaison

Greeting From Link-K Insurance TPA Pvt Ltd

We are hiring Customer Retention & Insurance Liaison for our Chennai Corporate office.

Job Role: Customer Retention & Insurance Liaison

Industry: TPA/Health Insurance

Location: Chennai, Tamil Nadu

Experience: 3 to 5 Years

Qualification: Graduate in any discipline

Roles & Responsibilities:

• Act as the primary point of contact between the insurance company, corporate client enrolment and claims teams
• Build and maintain strong relationships with insurance companies and their various offices.
• Coordinate for policies, data and endorsements.
• Tracking outstanding claims waiting for insurers approvals and claims waiting for endorsements. Follow up with insurers for logical closure of those claims.
• Taking up resolution of claims pending for payment requiring underwriting office interference.
• Coordinate with other teams for logical closure of claims associated with insurers approvals.
• Periodical visits to underwriting offices, track meeting outcome and report.
• Attend agent meets wherever retail business is allocated
• Attend periodical meetings called for by insurers to represent the company
• Understand the business portfolio of various insurers, seek relevant reports from MIS and have all information handy to respond to insurer queries
• Build strong relationship with brokers and corporate clients.
• Foster long-term relationships with clients and brokers to maximize retention. Provide exceptional customer service and act as a point of contact for any client inquiries or issues.
• Collaborate with internal such as operations, claims, and IT to ensure seamless service delivery and exceed client expectations.
• Team management of corporate relationship/client servicing executives in the region.

Important Note:

• Only candidates with an experience in TPA or Health Insurance are eligible.
• Looking candidate for immediate joiner.
• Interested candidates can send their updated resume to [email protected].

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Experience:

• TPA/Health Insurance: 3 years (Required)

Work Location: In person