customer relationship officer

Job Summary
As a Customer Relations Representative, you will be the vibrant voice of our company, engaging with customers and ensuring their needs are met with enthusiasm and professionalism. Your role will involve providing exceptional customer support, managing client inquiries, and fostering lasting relationships. You’ll be at the forefront of our mission to deliver outstanding service, making every interaction a positive experience.

What you’ll do

• Handle inbound and outbound calls with a friendly demeanor, ensuring effective communication and phone etiquette.
• Provide top-notch customer service by addressing inquiries, resolving issues, and offering solutions tailored to client needs.
• Utilize your multilingual skills to assist a diverse customer base, enhancing their experience through clear communication.
• Maintain accurate data entry of customer interactions and transactions in our systems.
• Collaborate with team members to analyze customer feedback and identify areas for improvement in our services.
• Process cash handling transactions accurately while adhering to company policies.
• Demonstrate strong typing skills to efficiently document customer interactions and maintain records.
• Leverage Microsoft Office tools to create reports and manage customer information effectively.

Experience

• Proven experience in customer support or client services, ideally within a call center environment.
• Strong communication skills in TELUGU ; bilingual or multilingual capabilities are highly desirable.
• Familiarity with sales techniques and an ability to upsell products or services when appropriate.
• Proficient computer skills with experience using Microsoft Office applications for data management.
• Demonstrated analysis skills to interpret customer data and feedback for continuous improvement.

Why you’ll love it here
We’re dedicated to creating an environment where our employees can thrive both professionally and personally. Our commitment extends beyond just work; we offer comprehensive benefits that support your overall well-being during key moments in life.

Our benefits include:

• Opportunities for career growth and development
• A supportive team culture that values your contributions
• Resources for your physical and mental well-being

Join us as we strive to enrich lives through exceptional service! Your journey starts here!

Job Type: Full-time

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

• Health insurance

Expected Start Date: 23/10/2025