6359 Customer Relationship Jobs - Page 6

We are looking for an Senior Executive/AM CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues. Role & responsibilities Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry Coordination with bankers, channel partners, internal team, and other departments Strategize & achieve the collection targets Monitor the grievances and escalations received from customers Ensure timely, accurate, and satisfactory solutions are provided to each of these queries. Preferred candidate profile A bachelors degree with a minimum of 3+ years of relevant experience Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively. Familiarity with CRM software and tools. Results-driven with a customer-centric mindset. Interested candidates can share resume at hr@houseeazy.com or whatsapp 9560078207

Role : CRM Industry : Real Estate Location : Gurugram (Near Hudda metro station) 1. Address queries and complaints of customers over the phone, through emails, letters face to face client interactions in a timely and effective manner 2. Respond to emails and letters from customers regarding queries, in a timely manner 3. Collect and communicate customer feedback in a timely and efficient manner 4. Maintain and update the database with information on the nature of queries and status of resolution 5. Update customers on the status of their queries and complaints in a timely manner 6. Record all customer complaints / issues received and resolved 7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same. 8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers. 9. Execution of BBA & MOU and maintaining respective trackers of the same for both the projects. 10.Preparation & Execution of documents Bank Loan formalities PTM & TPA . Transfer, Name Addition/ Deletion formalities of sold units Accepting and checking the required documents and further endorsement of the originals.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location: mumbai,delhi,pune,bangalore,hyderabad,Chennai

Role Description: Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities: Lead Generation Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management Maintaining relationship with assigned dealer Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: Units Disbursed 1st EMI Resolution RC Collection Qualification: Any Graduate Experience : 0-2 years work experience only in Vehicle Sales Skills & Competencies Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioural Competencies Execution Excellence Customer Centricity Hiring Parameters: Should be comfortable to move in the market Should have learning attitude Should have bike and license Should have good knowledge of RTO Should have product knowledge Location: mumbai,delhi,pune,bangalore,hyderabad,Chennai

Key Objective of the Job: As Territory Sales Manager, you are responsible to lead generation, good interpersonal skill, good communication skills, Liaison with other function, dealership management, assist BDMs for their daily functions. Key Deliverables: Lead generation Ensure necessary leads are generated through BDMs and channel partners/open market Customer relationship management Develop and maintain relationship with existing and potential customers Educates customers with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer relationship management Maintain relationship with local dealerships, TML dealers and local territory managers of TML Data management Maintain all relevant data related to TML retail and TMF market share at assigned territories and report the same to Zonal Sales head Team Management: Manage a team of BDMs including target setting, dealer allocation, and performance management Training and guiding BDMs Ensure all BDMs and dealer sales team are aware of policies related to TMF product offerings Makes sure self and team adheres to the team's expectations and guidelines, fulfills teams responsibilities, demonstrates personal commitment to the team Education Qualification: Preferably Graduate Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/ Industry Knowledge Analytical Skill Product Knowledge Behavioral Competencies Execution Excellence Customer Centricity Fostering Synergy People Leadership Hiring Parameters: Good communication skill Compliance Orientation Process Management Location: mumbai,delhi,pune,bangalore,hyderabad,Chennai

Role Description: Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities: Lead Generation Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management Maintaining relationship with assigned dealer Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: Units Disbursed 1st EMI Resolution RC Collection Qualification: Any Graduate Experience : 0-2 years work experience only in Vehicle Sales Skills & Competencies Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioural Competencies Execution Excellence Customer Centricity Hiring Parameters: Should be comfortable to move in the market Should have learning attitude Should have bike and license Should have good knowledge of RTO Should have product knowledge Location: mumbai,delhi,pune,bangalore,hyderabad,Chennai

WORK FROM OFFICE WALK-IN-INTERVIEW IMMEDIATE JOINERS ONLY Handle customers queries through chat and voice Maintain high customer satisfaction Identify and escalate issue when required Call/WhatsApp HR Mahima @8954771188 Required Candidate profile Excellent English Communication skills Rotational shifts UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! should be available for Face to Face interview

Conduct regular post-service follow-up calls with customers to gather feedback on their experience. Maintain a quarterly touchpoint schedule to ensure ongoing engagement with existing customers. Identify potential sales leads or upsell opportunities during follow-up conversations and pass them to the sales team. Collaborate with Service Engineers to relay customer concerns or service gaps in real-time. Prepare and present customer feedback reports and key observations to the management on a monthly or quarterly basis. Maintain accurate records of all customer interactions in the CRM or designated system. Support other customer-related initiatives as guided by the management. Role & responsibilities Preferred candidate profile

Languages: Hindi ,Telugu, Malayalam, Kannada ( Any one ) Shift:Day Responsibilities * Manage customer queries via phone calls * Maintain high call quality standards * Collaborate with team on process improvements Email: thulasi.ascendx08@gmail.com Performance bonus Provident fund

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location: Mumbai,New Delhi,Pune,Bangalore,Hyderabad,Chennai

Key Deliverables: Lead Generation Generate leads through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application. Education Qualification: Only Graduate preferred. Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Hiring Parameters: Candidates from Finance graduate stream preferred. Should be comfortable to move in the market. Should have learning attitude Location: Mumbai,New Delhi,Pune,Bangalore,Hyderabad,Chennai

Job Description: Experience Centre Demonstrator Haier Products Location: Greater Noida Haier HO Job Summary: As a Haier Experience Centre Demonstrator, you will be the face of Haiers innovative home appliances and electronics. Your role is to engage customers, showcase product features, and create memorable experiences that drive interest and future sales. Key Responsibilities: Product Demonstration: Present and demonstrate Haier products (e.g., refrigerators, washing machines, air conditioners, smart appliances) to walk-in Students or dealers. Customer Engagement: Interact with visitors and college students Knowledge Sharing: Explain product features, benefits, and usage in a clear and engaging manner. Display Management: Ensure the demonstration area is clean, organized, and visually appealing. Feedback Collection: Gather customer feedback and share insights with the product and marketing teams. Training & Updates: Stay updated on new product launches, features, and brand messaging. Qualifications: Minimum graduate in any discipline. Prior experience in retail, customer service, or product demonstration preferred. Strong communication and interpersonal skills. Tech-savvy with a good understanding of home appliances. Energetic, approachable, and customer-focused. Knowledge of Excel and PowerPoint Working Conditions: Full-time position (Mon Fri) Transportation and Lunch Provided Age upto 25 years

We are seeking a dynamic, results-driven passionate Relationship Manager to sell Lexus Car. Key Responsibilities: Sales, Relationship Management, Product Knowledge, Reporting, Knowledge of financing Options, Previous experience is must

Role & responsibilities 1. Leadership and Team Development: Foster the growth of a high-performing customer relations team by providing strong leadership and mentorship. Implement structured training programs and skill development initiatives to enhance team capabilities. Conduct regular performance evaluations, set clear goals, and provide constructive feedback to drive continuous improvement and alignment with organizational objectives. Cultivate a collaborative and motivated work environment that encourages innovation, accountability, and excellence in customer service. 2. Customer Relationship Management: Develop and implement comprehensive strategies to enhance customer loyalty, satisfaction, and engagement. Serve as the ultimate escalation point for addressing complex customer concerns, ensuring swift and effective resolution. Drive proactive customer engagement initiatives, maintaining consistent communication to understand evolving customer needs and aligning services with their expectations. Focus on building trust and fostering long-term partnerships that contribute to the companys growth and reputation. 3. Pre-Sales Coordination: Oversee and optimize pre-sales processes, ensuring efficient management of documentation, sample requests, and timely follow-ups with potential clients. Work closely with sales teams to provide accurate product information and support tailored proposals, driving improved customer engagement and conversion rates. Focus on delivering a seamless pre-sales experience that builds trust and positions the company as a reliable partner. 4. Order and PO Management: Manage the complete lifecycle of order processing with a strong emphasis on accuracy, timeliness, and efficiency. Ensure the seamless handling of Purchase Orders (POs), Sales Order Confirmations (SOCs), and associated documentation, maintaining data integrity and compliance. Streamline processes to minimize errors, optimize workflows, and uphold high standards of customer satisfaction through precise and reliable order management. 5. Delivery Management: Direct and oversee collaboration with logistics and supply chain teams to guarantee on-time and accurate product deliveries. Implement proactive strategies to address potential delays, ensuring seamless operations. Maintain clear and transparent communication with customers, providing timely updates and offering practical alternatives or solutions to uphold service excellence and satisfaction. 6. Customer Issue Resolution: Lead the resolution of customer complaints with a priority on minimizing response and resolution times while ensuring high-quality outcomes. Monitor and analyse trends in customer concerns to identify root causes and implement proactive measures that prevent recurrence. Continuously refine processes to enhance overall customer experience and strengthen trust and satisfaction. 7. Customized Product Management: Manage the entire lifecycle of customer-specific product requirements, from initial conceptualization and approval to production and final delivery. Ensure all customizations meet or exceed customer expectations while adhering to established quality standards. Streamline coordination across teams to deliver tailored solutions that enhance customer satisfaction and reinforce the company's reputation for excellence. 8. Payment Reconciliation and Management: Work closely with finance teams to ensure the accuracy and completeness of payment records while driving timely collections to maintain cash flow. Proactively resolve billing disputes and discrepancies with efficiency and professionalism, fostering trust and transparency with customers. Implement streamlined processes to enhance financial reconciliation and support overall business operations. 9. Project Coordination: The Customer Relation Manager is responsible for ensuring seamless coordination between clients and internal teams on installation and project timelines for large or complex orders. This role involves setting clear expectations and ensuring that project goals are consistently met. The Manager will oversee all project-related reconciliations, addressing issues such as credits, shortages, or excess supplies, while ensuring complete accuracy and customer satisfaction. Additionally, the Manager will drive proper documentation and provide timely, detailed reports to track project progress and outcomes, ensuring transparency and accountability throughout the project lifecycle. 10. Customer Feedback and Testimonials: The Customer Relation Manager leads the efforts to collect and analyse customer feedback, identifying key areas for improvement in products, services, and processes. By actively addressing customer concerns and working to exceed their expectations, the Manager aims to cultivate loyal, satisfied customers. Additionally, the Manager will drive initiatives to capture and manage positive testimonials, leveraging customer feedback to enhance the companys brand image and reinforce its commitment to exceptional service and continuous improvement. 11. Reporting and Data Analysis: The Customer Relation Manager will deliver data-driven insights to management, highlighting trends in customer satisfaction, issue resolution, and engagement metrics. This role ensures that the CRM system is consistently updated with accurate and comprehensive data, enabling informed decision-making. By leveraging analytics, the Manager will recommend strategies to optimize customer experience, enhance satisfaction, and drive business growth, while maintaining data integrity to support organizational goals.

Airline ticketing / Railway inquiry / Hotel Booking (Voice Process) -Excellent English communication -HSC/Graduate -Fresher/Experienced -CTC up to 40000 PM -Shift 24/7 any 9 hrs ( one way transport) weekly 2 off Contact : recruiter1@rankskills.in

-Lead generation stock market /banking customer(Voice) -Social media marketing(Blended) -English communication -HSC / Graduate -Fresher / Experienced -CTC up to 32000 PM -Shift : 7am - 12 am any 9 hrs ( Drop facility for night shift) weekly 1 off

Roles and Responsibilities: An International voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, Australia etc. These jobs include product, service or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Salary Range : INR 2,83,772 - 4,00,000 L.P.A + ( Incentive + Goodies) Age limit: 18+ to 35 years below. Benefits: Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Interested Candidates can directly call on or WhatsApp me on : Vasudevan J 9980693405 Call or whatsapp to above number

Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journeyAnswering customer inquiries via phone, email, live chat, or in-person.Responding to customer complaints and resolving issues in a timely and effective manner.Gathering customer feedback and suggesting ways to improve the customer experience.Providing product and service information to customers.Processing orders, returns, and exchanges accurately and efficiently.Updating customer information and purchase history in the company's database.Escalating complex or high-priority issues to the appropriate department or supervisor.Good organizational and time management skills.Should have strong communication and problem-solving skills.

Department: CD - Sales Job Title: Key Account Executive WL- 1B Location: Mumbai RO Reports to: Roopal Singh He/She does not have any HUL employees as direct subordinates. He/ She works in tandem with other functions viz. CM, CD-Ops, CD- Finance, CD-Supply Chain. Executive would also assist the KAM in handling the account portfolio. Omnichannel is a combination of Modern Trade & e-commerce, though it weighs more towards the e-com capability side. The right candidate for this role needs to be good at customer relations and maintaining a great & positive working equation with his/her counterparts. The role requires to be process oriented, high discipline with timelines and a very strong business understanding. Driving the right mix and activation with the customer through effectively planning the promotions and investments along with the KAM and CMM is needed for the role to drive the business in the right direction Ensuring that operations are aligned and smooth will be your responsibility so that the business grows on the back of strong supply chain Maintaining stock levels, ensuring good supply fills to customer and firefighting concerns will be key actionable amongst others Responsible for forecasting the business and planning for stock supplies Constant interaction with customers to understand their business plans and hence creating an estimate to ensure continuity in supplies is a pivotal activity in this role Scope of work The KAE should have thorough understanding of e-commerce, its ways of working, path to purchase & category management. The KAE job by nature requires him/her to have an entrepreneurial outlook because they need to work with unstable customer and set Ways-of-working on the go. They are required to come up with innovative activation solutions and should be aware of global future retail trends. Understanding of different channels to drive traffic on e-commerce portals, shopper funnel & respective metrics tracks to evaluate online performance. Person should be a very good team player as they will be working with both eCom & MT team. Managing the accounting and claim settlements with the customer to ensure clean accounting. Must have a bend towards being data centric and ensuring that the business is driven by data and insights. Performance marketing of the deployed online assets ROAS calculation, impact analysis etc.

JOB FUNCTIONS AND RESPONSIBILITIES Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an autodialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job-related duties as assigned by the department manager EDUCATION / EXPERIENCE This position requires strong customer service skills Must be fluent in English Overall knowledge and experience in mortgage loan servicing desirable but not required Graduate degree is preferred Undergraduates must have at least 6 months call center experience WORK SCHEDULE OR TRAVEL REQUIREMENTS Must be willing to work in US timings Shifts and Schedules: Our call center hours of operation are Monday Friday 8:00am 9:00pm EST, and on Saturdays 8:00am 5:00pm EST, shifts will fall into those timeframes. Associate must have stable internet connect (>50 MBS speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home. We are currently on hybrid business model where employees will be scheduled to work from office and or at time work from home. Associated will be required to work from office for Training and initial production days till they start meeting production / performance numbers consistently - minimum 6 months Associate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.

Looking for a career at a company that seeks to be Earth s most customer-centric companyIf so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile support function & improve program performance. The PM may be expected to operate in different shift structures (for instance 2 PM to 11 PM or 1 PM to 10 PM) depending on country (NA/EU) being catered. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The manager will work with stakeholders to drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out teams career development plans through performance assessment, drive engagement through 1-1s and represent the team in Business reviews (WBRs/MBRs). The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. 5+ years of cross functional project delivery experience 5+ years of program or project management experience 5+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience managing teams Experience managing, analyzing and communicating results to senior leadership

Escalation Solution Specialist - First Advantage (Bangalore/Mumbai) Bangalore, Karnataka, India Play Video Job Info Why First Advantage Apply Accepting Internal Applicants Only! The Escalation Solution Specialist (ESS) plays a crucial role in managing customer escalations by receiving, evaluating, and responding to inquiries in a timely manner. As a subject matter expert (SME) in our systems and tools, the ESS interacts with customers through phone and email to provide effective resolutions to escalation issues raised by both customers and internal partners. This position is responsible for enhancing each customers relationship with First Advantage. Support is primarily delivered by email and occasionally via phone, or at client meetings. Each escalation is unique in that there are no scripts to follow. Success in this role requires strong organizational skills, high attention to detail, effective time management, solid decision-making, keen problem-solving skills, and excellent communication. This role must be able to work independently and think outside the box to resolve complex inquiries. Responsibilities: Efficient Application Login & Availability- Demonstrate proficiency in promptly logging into and navigating multiple business applications, ensuring consistent availability during scheduled work hours, except for designated breaks. This includes utilizing systems such as CRM platforms, background check databases, call center technology, and communication tools like Outlook and Teams. This role requires being logged in and available during these hours except for during scheduled breaks. This role has schedule requirements to meet customer needs. Proactive Customer Engagement- Respond proactively to inquiries from our high-value customers through various communication channels, email, voice, Teams meetings, and new communication channels as they are introduced. Utilize available tools to effectively manage availability status, ensuring consistent, prompt, and exceptional assistance to clients. Additional support tools such as reports, databases, call recording systems may be utilized. Advanced Inquiry Management & Issue Resolution- Utilize your expertise to assess the purpose, as well as root cause of each customer interaction through strategic questioning, as this role does not rely on scripted responses. You will handle a diverse range of inquiries, from rescheduling appointments to troubleshooting complex login issues. Each situation demands a customized approach, and you will deliver solutions that are specifically tailored to meet the unique needs of our valued customers. Root cause analysis summaries or RCAs documented may be required of some interactions. Expert Multi-tasking for Precise Issue Resolution- Leverage your advanced skills to swiftly and accurately resolve customer issues by utilizing information from a variety of business applications, resources, and supported customer platforms. This role requires adept navigation of multiple systems, thorough review of client-specific fact sheets for standard operating procedures and account details, and the ability to efficiently manage numerous screens and tasks simultaneously. You will conduct real-time data retrieval, execute search queries, and document resolutions with precision to ensure effective case management . Professional & Empathetic Communication- Engage in all interactions with the utmost professionalism, consistently maintaining a calm, courteous, and empathetic demeanor. Clearly articulate the situation to customers and outline the specific steps you will take to address and resolve their issues. Consistent communication is expected to be provided, and updates or outreach to customers may be expected, even when the ESS is waiting for an internal resolution. By doing so, you will ensure that customer satisfaction is achieved, making customers feel heard and supported throughout the process. De-escalation & Quality Assurance - Effectively manage and de-escalate customer frustrations with a focus on maintaining professionalism. Must have demonstrated experience maintaining professionalism under pressure and provide positive customer experience. ESS owned cases should not be seeking additional answers elsewhere. Accurate & Timely Documentation- Leverage extensive experience in documenting all interactions within company systems with exceptional promptness and accuracy. This involves meticulously capturing the reason for contact, thoroughly detailing the information shared with clients or leadership, and documenting the actions taken, resolutions achieved, and any necessary follow-ups. Proficiently enter and assign tickets to other departments, ensuring seamless communication in real-time during interactions as needed. Additionally, utilize expertise in case documentation by incorporating screen captures when required. It is crucial to complete all documentation either during the interaction or within two minutes of its closure, ensuring you are fully prepared and poised for the next inquiry. Specific documentation requests for tracking purposes may be introduced and may vary based on reporting needs. Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details. Complete additional projections as requested. This includes updates to occur by planned coverage of cases during time off. Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FA s processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines. Contributing to Knowledge Base & Improvement- Contribute to the company s knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization. Identifying process gaps and assisting in resolving or offering solutions are key to the role. Manage Work Pace and Quality - Utilize your extensive experience to effectively manage your work pace and maintain high-quality standards to meet and exceed customer experience expectations. This includes achieving targets related to service levels, average speed to answer, quality assurance scores, customer satisfaction, and strict compliance with processes. Always uphold confidentiality and professionalism. Actively engaged with feedback from supervisors/managers/account support teams to drive continuous improvement in both efficiency and effectiveness. Adhere to company standards, regulatory requirements, and best practices will be instrumental in delivering exceptional service and results. Additional performance goals or measurements may be introduced to the role at any point in time. Required Skills: Demonstrated ability to handle a high volume of customer contacts across various channels (phone, chat, email, etc.). Exhibited skill in using multiple software applications and systems simultaneously with ease. Displayed effectiveness on ability to quickly assess customer needs and resolve issues efficiently. Communicate professionally and empathetically, both verbally and in writing. Document all customer interactions accurately and follow procedures closely. Willingness to learn new tools, processes, and adapt to changing customer needs. Maintain a calm, empathetic, and solution-focused demeanor in all situations. Ability to quickly connect with people, establish a rapport, express empathy, and project confidence. Ability to work collaboratively in a team environment, this includes planning time off. Ability to work unsupervised and determine one s own resolution path for the customer if it is not yet defined. Confirmed aptitude in time management by handling tasks and applications efficiently. Showcased ability to multitask effectively in a fast-paced environment while ensuring high-quality service. Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. Adapt quickly to new systems, product updates, and changes in customer requirements. Collaborate with internal teams to share information and ensure timely issue resolution. Knowledge of common computer configurations and strong computer navigation skills. Prior experience with Microsoft Windows Operating Systems. Education & Experience: High school diploma or equivalent required. This role is intended to be performance-based skill progression through the Customer Experience Specialist role. Demonstrated 5+ years experience within First Advantage or relevant work experience Screening Direct platform experience required Working Environment: For remote or hybrid positions, you must have a dedicated workspace that is free from distractions and ensures privacy. Working at home requires internet speeds that can support the Company systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router (We provide equipment). All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. This role routinely uses standard office equipment such as computers, keyboards, phones. Based in the Mumbai/Bangalore

STEFAB INDIA is looking for Sales Manager to join our dynamic team and embark on a rewarding career journey Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands companys customer base and ensure it s strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status

Responsibilities: Handle and resolve high-impact customer escalations, including those directed to the senior management. Manage grievance and second-level escalations cases and ensure timely and satisfactory resolutions. Develop a thorough understanding of company policies, processes, and systems to provide effective solutions. Collaborate with the internal stakeholders at Onsitego for resolutions regarding customers issues, product problems, service questions and other general client concerns Address service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Ensure timely resolution of all escalations within optimum turnaround time while maintaining a high level of professionalism. Identify trends and root causes of recurring issues and work towards process improvements. Desired candidate profile: Proven 2-6 years of experience as Escalation Specialist or similar role Excellent communication and people skills Experience: 2+ years Qualification: Graduate

L&T Construction and Mining Machinery is looking for a [Service Engineer- Salem, Tamil Nadu Who we are L&T Construction & Mining Machinery is part of the highly successful Larsen & Toubro Group, one of the India s largest engineering conglomerates, widely acknowledged for the scale and size of its achievements. As pioneers in excavator technology in India, L&T has been at the forefront by consolidating its leadership position in the Construction & Mining Equipment Industry. Over the years, L&T has nurtured business partnerships with global leaders, Komatsu-Japan to offer products, that conform to international standards of quality, safety and reliability. What you ll be doing Commissioning, mandatory and warranty service and troubleshooting of problems at customer job sites to all construction machines that we deal with. Hands on troubleshooting experience on excavators, wheel loaders, compactors and other range of construction equipment segments. Maintain machine records and achieve the target MTTR, while developing good customer relationship. Work along with and support dealer engineers in achieving customer satisfaction. Explore spare parts sales and workshop repair opportunity and meet set targets., Keep track of competition activities and update superiors. What skills & experience you ll bring to us Diploma/B.Tech in Mechanical/ Automobile with 6-8 years experience in similar earthmoving industry Possess good written and oral communication skills in English and Tamil. Ready to travel extensively and work on machines. Working knowledge on computers (MS Office) Job Location: Salem, Tamil Nadu