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Patterns Furnishing logo

Customer Relationship Executive

0 - 2 years

2 - 3 Lacs

Chennai

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Sales Coordination Client Communication Client Handling Interpersonal Skills Handling Customer Queries Team Coordination Solving Queries Handling Client Calls Follow Ups Client Support Communication Skills Client Coordination Sales Support Client Relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Greet and assist walk-in customers in a friendly and professional manner. Handle customer inquiries through various channels (in-store, phone, email, online). Understand customer requirements and recommend appropriate furnishings and decor solutions. Coordinate with sales and design teams to ensure customer satisfaction throughout the purchase journey. Maintain a customer database and follow up on leads and past clients for repeat business. Resolve product or service issues by clarifying the customers complaint, determining the cause, and offering a timely solution. Provide after-sales support, including delivery tracking, feedback collection, and returns management. Contribute to visual merchandising and store presentation to enhance customer experience. Assist in organizing customer events, promotions, and loyalty programs. Key Skills & Competencies: Excellent verbal and written communication skills Strong interpersonal and relationship-building skills Patience and ability to handle difficult situations calmly Problem-solving and conflict resolution abilities Knowledge of home furnishing trends, products, and design concepts Proficiency in CRM systems and basic computer applications Team player with a proactive attitude Qualifications: Bachelor's degree in Business, Marketing, Interior Design, or related field preferred Prior experience in customer service or the home furnishings industry is an advantage Fluency in Tamil and English

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