Customer Relationship Executive

0 years

1 - 2 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Maintain up to date customer database and records in system
  • Service Reminder call to customers as per process
  • Take appointment during Service Reminder calls and update in system
  • Post Service Feedback calls to customers as per process
  • Answer calls professionally to provide necessary information about products and services, obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ requests/ complaints.
  • Escalate unresolved customer grievances or special requests to the concerned for further actions as per escalation matrix.
  • Do Insurance renewal reminder calls and promote BharatBenz Insurance.
  • Make service measure calls as per requirement
  • Make 2nd PDI (post body building for CBC vehicles) calls as per requirement

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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