Customer Relationship Executive

CRM Executive /Coordinator

Position - CRM Executive

Salary - Upto Rs 25 000 – Rs.30,000 (As per experience)

Location - Greenpark, New Delhi - Work From Office

Timings - 09.30 AM to 6.30 PM

Duration – Monday to Saturday

CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image.

Requirements :

·        3-5 Years of work experience with premium fashion/lifestyle/interior brand or international sales.

• Bachelor’s or master’s degree with a concentration in marketing, promotions, advertising sales, or business administration preferred

• Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction

• To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams

• to allow businesses to better manage their customer relationships and ultimately drive more success

• conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint

• maintains an ongoing level of engagement with key customers

• Knowledge of MS Office software and CRM software

• Self-motivated and goal-oriented, desire to deliver results

Key Skills :

• Excellent communication skills

• Positive, confident and determined approach

• High degree of self-motivation and ambition

• Skill to work both independently and as a part of a team

• Capable to flourish in a competitive environment

• Self-motivated and driven by targets

• Resilience

Responsibilities:

• Meeting with clients virtually or during sales visits

• Maintaining accurate records

• Resolving customer complaints quickly and efficiently

• Attending any exhibitions, conferences, Meetings

• Review sales performance

• Research the market and related products

• Listen to customer requirements and present appropriately to make sale

• Maintain and develop relationships with existing and new customers

• Arrange Video calling and meetings

• Timely respond to incoming emails and phone queries

• Negotiate the terms of an agreement and close sales

• Gather market and customer information

• Make accurate and rapid cost calculations and providing customers with quotations.

·     Maintains quality service by establishing and enforcing organization standards.