174 Customer Relations Jobs - Page 6

Utilize interpersonal and communication skills to lead, influence, and encourage others. Advocate sound financial/business decision making; demonstrate honesty and integrity; lead by example. Foster mutual trust, respect, and cooperation among team members. Serve as a role model by demonstrating appropriate workplace behaviors. Support day-to-day front desk operations to ensure quality service delivery. Understand front desk team roles well enough to fill in during staff absences. Coach, counsel, and motivate team members to meet performance and service expectations. Address employee questions, concerns, and performance issues professionally. Assist in all areas of the front office in the absence of the Front Office or Front Desk Manager. Guide and manage daily front desk shift operations to maintain guest service standards. Clearly communicate performance expectations to employees based on job descriptions.

Position Purpose Senior Associate will be managing the daily operations/workflow within the business group and helps the Line Manager in achieving the process deliverables. Solid functional understanding of the business is recommended along with strong knowledge of products related to Settlement/Corporate Action/Trade Processing. Experience in working with Intellimatch will be an additional attributes. The candidate should have hands on experience in cash & securities reconciliation process. All static and migrations should be managed with respect to reconciliation requirements. Solid technical understanding of the business is expected, including strong knowledge of Intellimatch system. Demonstrated commitment to continuous process improvement is a key driver. He/ She will be responsible for interacting with Line Managers and the clients of BNP Paribas Group and needs to provide high quality of service to the internal/ external clients. He/ She should play a SME role for any complex/ technical issues arise in daily BAU in reconciliation and provide expert advice to other aligned business lines for which reconciliation is performed. Regular interaction with the Team Lead/ Assistant Manager of BAU reconciliation for improving the quality of reconciliation produced to business. He/ She should be able to articulate well and communicate well across all levels in the organization. Ensure all the transactions are performed within the agreed timelines without errors and mistakes. Maintain Communication Channels with internal peer groups and business teams. Ensure to get cross trained within process and transfer the Knowledge transfer between the team and processes is happening on periodic basis. Participate in Brain Storming Sessions and share the best practices and ideas with the peer groups and team members. Ensure to be updated with the procedure document and User Guides. Evaluate and update documented procedures to ensure they are complete, accurate and current. Accountable to follow the BCP / BIA documents Escalate unresolved open items to the Team lead / Assistant Manager. - Understand the business structure within BNP, along with the process. Responsibilities Direct Responsibilities Primary Responsibilities Handling the reconciliation process and related activities for Clearing and Custody Services/ Investment Fund Services/ Middle Office Position business respectively. Identifying missing balance, trail balance, proof difference and resolving all variances to reach resolution in a timely manner. Performing a range of daily, weekly, monthly & quarterly reconciliations across all the business lines. Performing a range of daily, weekly, monthly & yearly controls to ensure feeds & related net transactions are in place Providing user training as required, improving the understanding of the control aspects of Intellimatch within the business. Ensure all activities are performed within agreed timelines. Investigating any open breaks and work with business team and any external parties for resolution. Identifying the reconciliation deviation/ backlogs in terms of process and having the discussion with BAU Manager to execute the correction process via BAU team. Assist with various ad-hoc projects and new initiatives within the team. All controls has to be followed, Controls are properly evidenced and complete by each activity Escalate unresolved open items to the Team lead / Assistant Manager. Preparing the maintenance & control reporting to senior management and audit. Should gain knowledge in various Swift Message Types, especially MT940/950 and MT535/536 and ensure to understand the details available in these messages. Analyzing the details/ references received in MT940/950 and MT535/536 and liaise with correspondent banks and Sub custodians in order to improve auto matching in Intellimatch. Provide on the job training for new recruits, updating job procedures from time to time and collating information on the status and progress of tasks to the onshore location. Track and maintain all the issues arising in the process and adhere to proper escalation matrix for resolution. Ensure all the process changes are discussed with team and tracked in the tracker appropriately. Identify the possibilities and create various rules to increase the percentage for the automatic matching process in Intellimatch. Responsible for the internal integrity of the automated reconciliation via Intellimatch. Maintaining the static data in Intellimatch databases including new accounts set-ups, department setup, matching rules, and other static data. Liaising with other departments to ensure aged breaks are properly commented with the current status and resolved in timely manner. Handling all types of rejects batches and formatting the files as per the requirement of Intellimatch. Manual import of files via Recollector Defining references in the lookup table to automate assignments and avoid discrepancies in Intellimatch. Liaising with IT for any discrepancies or changes in the flat files received for import. Building strong control mechanism for reconciliation unit in consultation with manager which should result in mitigating the risk. Maintain Communication Channels with internal peer groups, within GSO and with spoke locations. Participate in Brain Storming Sessions and share the best practices and ideas with the peer groups and team members. Primary Working Relationships The Candidate will report to the Process Lead/Assistant Manager of the process. Actively participate in all huddles and internal meetings. The position interacts with other Process Associates, Mid Office Staff, Relationship Managers and Clients. The position interacts with International Team Members of BNP Group. Contributing Responsibilities Working together with Lisbon, Mumbai & Chennai to achieve the vision of SSC. Work closely with stakeholders to mutually enrich the quality of process and to encourage collaborative efforts in achieving client satisfaction. Technical & Behavioral Competencies - College Degree, preferably a Masters degree in Commerce or MBA (Finance) Strong verbal and written English skills required. Ability to converse clearly with internal and external staff. Minimum 4 years of experience in reconciliation background in investment banking domain and/or prior related industry for a Senior Associate. Mandatory hands on experience of reconciliations applications like Intellimatch. - Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. - Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines. - Proficient in Microsoft Office Applications and strong MS-Word & Excel skills required. - To be based in Chennai / Mumbai and prepared to travel if required. - Must be prepared to work in any shift supporting business Requirements. - Identify Operational Risk Areas within the Client Business Revenue Process. - Supervise, Monitor, Control and Co-ordinate all activities in the department. Client Focus & Adaptability: Client Focus: Be pro-active in developing customer relations by understanding and responding to customer needs. Strive continually for customer satisfaction and focus on Client Delight. Commit/Promise only what can be delivered by keeping Banks interest in mind. Try to identify the real needs of the customer, including those not necessarily stated. Advise/Educate the clients staff on formulation of data which suits to BNP Applications. Adaptability: Always look for ways to improve services and processes Be able to adapt to different markets and different clients evolution Integrity, trust & fairness Acts with integrity in all interactions with colleagues, team members and clients. Promises only what can be delivered, managing expectations and honors commitments, and, has committed to ethical practices in all interactions and relationships. Treats others fairly, showing respect and courtesy. Builds trust by responding openly, genuinely and consistently to others. Self-motivated and contribute in team bonding activities. - To be Positive influencer, Flexible, dependable & maintain team spirit Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Organizational skills Attention to detail / rigor Ability to collaborate / Teamwork Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications Minimum 4 years of relevant experience is ok (4 years not available in the drop down)

Responsibilities: Role Overview: As the Customer and stakeholder engagement Manager for PSA Chennai, candidate will play a pivotal role in leading customer service for PSA Chennai . Candidate will act as the primary point of contact for local customers, ensuring the delivery of exceptional service and addressing any issues related to products and services. The candidate will be responsible for receiving, investigating, resolving, and responding to customer inquiries related to shipments, service delivery, claims, and disputes. Role Scope: Customer Relations 1. Ensure that all customers receive outstanding service, positioning yourself as the voice of the customer within the organization while safeguarding the company's interests. 2. Cross-Functional Collaboration: Work closely with Commercial, Operations, Finance, IT, and other departments to deliver a seamless customer experience, ensuring all functional teams contribute to high levels of customer satisfaction. 3. Customer Liaison: Maintain strong relationships with CHA,CFS,CTO shipping lines (Local Level),NVOCC, importers, exporters, and their agents, ensuring their needs are met promptly and effectively. 4. Ensure smooth functioning of Customer Service function to assist with day-to-day queries of terminal users. 5. Communication and Coordination: Serve as the central point of communication between internal teams and customers, addressing inquiries and resolving issues in a timely manner. 6. Issue Resolution: Collaborate with the Billing and Claims departments to resolve customer issues efficiently, prioritizing urgent matters and ensuring deadlines are met. 7. Prepare all required presentations/marketing materials for potential business clients and other Presentation as per requirements from BU head, PSA India Commercial manager. 8. Prepare monthly reports for presentations to the management. 9. Map and update customer profile of the terminal, market, and competitive marketing/data analysis. 10. Closely liaise with PSA India commercial on marketplace developments, and volume updates. 11. Prepare presentation as per commercial requirement.[BK2] 12. Focus on gathering qualitative insights from customers. This information is valuable for commercial teams in developing effective marketing tactics based on customer perceptions and preferences. 13. Coordinate various events, trade meets, onboard functions and exhibitions for PSA India in line with company objectives. 14. Continuous Improvement: Contribute to the enhancement of methodologies, processes, and performance standards related to container terminal operations, ensuring the Terminal remains at the forefront of industry practices. 15. Transformation and Development: Engage with cross-functional teams on initiatives related to transformation and product development, ensuring smooth rollouts and successful adoption. 16. Data Management: Ensure the accuracy and quality of data within terminal systems, regularly updating customer records and other relevant information. 17. Self-Development: Commit to continuous learning and professional development, staying up to date with industry trends and best practices. 18. Additional Duties: Take on other tasks and responsibilities as needed to support the overall success of the Terminal and its customers. 19. Build up a good database with detailed, updated, and accurate information of market conditions. 20. Track and maintain information relating to inter port and intra port competitors. Weekly and monthly incites must be provided to the BU head and India commercial manager promptly. 21. Understand the customer needs and suggest, involve in and propose commercial solutions that will improve the NPAT, ROTA, ROE and ROI of PSA Chennai Key Skills & Experience the candidate should possess : Minimum 7 years customer relations experience Analytical skills to forecast and identify trends and challenges Excellent communication and presentation skills Ability to think creatively and innovatively. Able to travel for business both within India and overseas and willing to be relocated to other PSA terminals according to business needs. Strong customer service and stakeholder engagement experience Excellent communication and problem-solving skills Ability to analyze complex data and present findings in a clear and concise manner Identify and catalogue cargo and freight trends for key commodities of interest Analyze data using statistical software to extract insights and meaningful patterns Convert complex data and findings into clear and concise visual representations, including: Tables, Graphs, Written reports .This role requires strong analytical skills, attention to detail, and the ability to communicate complex data insights effectively to stakeholders.

Responsibilities: Individually driving Collections activity & achieving the Weekly, monthly, quarterly & yearly targets while maintaining excellent Customer service. Build collection status dashboards Working on improving the collection Strategies & methods to improve customer interactions. Plan and execute new process improvement projects. Setting and meeting performance targets Optimizing Collections performance & ensuring ways to save Cost. Problem solving ability & ensuring highest level of customer satisfaction. Educational qualification Required: Graduated in Finance or Business Administration or equivalent.

Description The Credit Manager will be responsible for managing the credit risk of the organization by assessing and monitoring customer creditworthiness, developing credit policies, and ensuring timely collections. The ideal candidate will have a strong financial background and experience in credit management. Responsibilities Assessing credit risk and determining credit limits for customers. Monitoring accounts receivable and ensuring timely collections. Analyzing financial statements and credit reports to make informed credit decisions. Developing and implementing credit policies and procedures. Collaborating with sales and finance teams to ensure alignment on credit decisions. Preparing reports on credit metrics and presenting findings to management. Skills and Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or related field. 3-7 years of experience in credit management or related financial roles. Strong understanding of credit analysis and risk assessment techniques. Proficient in financial modeling and analysis tools. Excellent analytical and decision-making skills. Strong communication and negotiation abilities. Familiarity with relevant financial regulations and compliance standards.

Description The Credit Manager will be responsible for managing the credit risk of the organization by assessing and monitoring customer creditworthiness, developing credit policies, and ensuring timely collections. The ideal candidate will have a strong financial background and experience in credit management. Responsibilities Assessing credit risk and determining credit limits for customers. Monitoring accounts receivable and ensuring timely collections. Analyzing financial statements and credit reports to make informed credit decisions. Developing and implementing credit policies and procedures. Collaborating with sales and finance teams to ensure alignment on credit decisions. Preparing reports on credit metrics and presenting findings to management. Skills and Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or related field. 3-7 years of experience in credit management or related financial roles. Strong understanding of credit analysis and risk assessment techniques. Proficient in financial modeling and analysis tools. Excellent analytical and decision-making skills. Strong communication and negotiation abilities. Familiarity with relevant financial regulations and compliance standards.

Create/maintain reports to track assignments from order date through final completion Maintain communication with Client. Experience with customer relations and possess strong phone skills.

Create/maintain reports to track assignments from order date through final completion Maintain communication with Client. Experience with customer relations and possess strong phone skills.

Create/maintain reports to track assignments from order date through final completion Maintain communication with Client. Experience with customer relations and possess strong phone skills.

Create/maintain reports to track assignments from order date through final completion Maintain communication with Client. Experience with customer relations and possess strong phone skills.

Create/maintain reports to track assignments from order date through final completion Maintain communication with Client. Experience with customer relations and possess strong phone skills.

Create/maintain reports to track assignments from order date through final completion Maintain communication with Client. Experience with customer relations and possess strong phone skills.

(Collection vertical US and EU) Pune Flexible/rotational shifts (5 days working) Summary: Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures. Job duties and responsibilities: Identifies and resolves basic and routine issues impacting payment Overcomes customer objections concerning payments and assists them in understanding their account terms Utilizes payment options and negotiates payment arrangements Follows prescribed escalation procedures Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs Submits recommendations to write-off account balances Monitors and maintains assigned queue of customer accounts Keeping and improving customer relations Prepare & publish reports to senior management as required Carry out exceptional coordination with various departments to ensure great customer experience Knowledge and Skills: Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions Excellent analytical and problem resolution skills Desire to work in a position requiring extensive phone and email communication Ability to work in a highly measured, fast-paced, production environment Working knowledge of MS Office and databases Bachelors degree Prior inbound/outbound calling experience - preferred Accounts Receivable, Collections, Billing knowledge REQUIRED . Comfortable to work in any shift timings as per process requirements.

About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Job Summary: We are looking for a dedicated Online Reputation Management (ORM) Associate to join our team. The ORM Associate will play a key role in managing and strengthening our brand's online presence, addressing customer queries, tracking online reviews, and fostering a positive brand image across digital platforms. This role is ideal for a proactive, detail-oriented individual with strong communication skills and a customer-centric focus. Key Responsibilities: Monitor Brand Mentions: Track, monitor, and record brand mentions across social media, forums, review sites, and other online platforms, identifying trends and alerting relevant teams to positive or negative sentiment. Manage Reviews and Feedback: Respond promptly to customer reviews and feedback on Google, app stores, social media, and other review sites, working to resolve issues effectively and reinforce positive experiences. Crisis Management: Act swiftly in reputation-related crises, developing and executing response plans in collaboration with the communications team. Report and Analyze Data: Provide regular reports on customer satisfaction, response rates, and feedback trends, sharing insights and actionable recommendations for continuous improvement. Collaborate with Teams: Work closely with customer service, marketing, operations, and PR teams to maintain consistent messaging and address customer issues. Stay Updated: Remain informed of industry trends, ORM best practices, and new tools in digital customer service. Requirements: Education: Bachelor's degree in Marketing, Communications, Public Relations, or related field. Experience: 1 year of experience in ORM, social media management, or customer relations. Any south language capability will be an added advantage Skills: Excellent written and verbal communication skills. Strong ability to handle sensitive issues with professionalism. Proficiency in English, typing, and MS Office. Solid analytical and problem-solving abilities. Ability to work independently while collaborating across departments. Familiarity with SEO is an advantage. Key Competencies: Customer Focus: Committed to understanding and meeting customer needs. Attention to Detail: Thorough and precise in managing responses. Resilience: Maintains composure in challenging situations. Proactive Approach: Able to anticipate risks and act swiftly.

The Sales Coordinator supports the design, development, and implementation of campaigns/orders. Also, oversees the production process and acts as a liaison between clients, internal and external sales representatives, managers, and other cross-functional departments. Qualifications Bachelor s degree holder with 2-3 years of digital advertising experience Has business process outsourcing experience and is willing to work on the night shift Experience in developing media plans or trafficking programmatic, social media, or search campaigns Excellent written and verbal communication skills Analytical and data-driven Comfortable making decisions and executing tasks in a fast-paced environment. Able to build both external and internal relationships.

Overall Business Management & Leadership To look after business management of different facets of the distributors organization. Primary responsibilities would include implementation of TATA Steel initiatives, leading the Area Sales Officers, Technical Support Executive and DEO. Liaison with CAM (Channel Account Manager). Taking responsibility for the bottom line and top line of the business. Look after the MIS reports. Primary Responsibilities 1. Sales A. Support to ASO (Area Sales Officer) Develop and communicate ASO-wise volume targets and KPIs. Develop customer visit plan for the ASOs and arrange meetings with OE (Original Equipment) customers. Update ASOs on market happenings/outlook etc. Monitor and have targets for Market Outstandings. Reduce Distributor Costs and Expenses (Target for Channel Cost). B. Support to Distributor and CAM Track performance of ASO against volume (and other KPI) targets. Track compliance of ASOs customer visit plan. 2. Marketing A. Support to ASO Maintain pricing document. Develop PPA (Pricing and Promotion Agreement) plan and provide PPA execution support to ASOs. B. Customer Relationship Visit selected customers along with ASOs. Arrange customer meets as per the plan. Develop and implement customer feedback survey. Develop relationship through softer activities like birthday/anniversary wishes. Take actions against opportunities for improvement (OFI) based on surveys carried out by TATA Steel. C. Margin Monitoring Ensure development and submission of margin monitor as per plan. D. Special Initiatives Provide support to company and carry out special initiatives as per plan. 3. Customer Service A. Order Fulfillment Order fulfillment for all the ASOs through coordination with EPA/Service center. B. Issue Resolution Resolve customer specific issues raised by ASOs center and servicing the customers. C. Reporting Summarize and send customer visit reports to CAM and distributors through the Data Entry Operator. 4. MIS (Management Information System) A. Distributor Performance Ensure sending of distributor performance report as per requirement. B. Aggregation & Summarization Aggregate, summarize and send MIS to distributor and CAM. C. Data Input Ownership Take ownership of E-connect data input. D. Customer Visit Reports Summarize and send customer visit reports to CAM and Distributor. 5. People Development A. Induction & Assistance Induct and assist ASOs as per company guideline. B. Performance Monitoring Monitor ASOs performance against KPIs/targets through regular reviews. C. Training Needs Identification Coordinate with CAM in identifying training needs for ASOs. D. Training Program Implementation Ensure implementation of training program as per plan. Skills Required Working knowledge of English and proficiency in local language. Proficiency in MS Office, high proficiency required in Excel. Good communication skills. Understanding of basic accounts and taxation issues.

Experience: 5-10 years (Minimum 2 years in NDT/Automated Solutions Sales) Education: B.E./B.Tech (Electronics/Mechanical/Electrical); MBA preferred Industry Focus: Automotive manufacturers (Pressure Die Casting & Auto Components) Travel Requirement: 50%+ Key Responsibilities: Drive sales and business development in the Automotive segment. Build and maintain strong relationships with key decision-makers. Achieve revenue targets and execute strategic market plans. Represent Blue Star in industry forums and events. Preferred Skills: Experience with X-Ray & UT technologies. Strong industry network and business acumen. Ability to collaborate across teams and stakeholders.

What will you be doing Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Hindi Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

What will you be doing Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Hindi Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

What will you be doing Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Hindi Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Description The Automobile Showroom Manager is responsible for overseeing the daily operations of the showroom, managing sales teams, and ensuring excellent customer service while driving sales performance. The ideal candidate will possess strong leadership skills and a deep understanding of the automotive industry. Responsibilities Oversee daily operations of the automobile showroom. Manage a team of executives and support staff. Develop and implement sales strategies to meet or exceed sales targets. Ensure excellent customer service and address customer inquiries and complaints. Maintain inventory levels and manage vehicle stock. Conduct market research to identify trends and opportunities. Prepare and analyze sales reports and performance metrics. Coordinate promotional events and marketing activities. Train and mentor new staff on sales techniques and customer service best practices. Collaborate with upper management to develop showroom policies and procedures. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or related field. 5-10 years of experience in automotive sales or showroom management. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite and showroom management software. Ability to analyze sales data and market trends. Strong negotiation and closing skills. Customer-oriented mindset with a focus on delivering exceptional service. Knowledge of automotive products and industry trends. Ability to work in a fast-paced environment and manage multiple tasks.

Lead, supervise, and mentor a team of insurance advisors, agents, or service representatives Set daily, weekly, and monthly performance targets and ensure the team meets or exceeds them Provide ongoing training and support to team members on insurance products, sales techniques, and regulatory compliance Monitor individual and team performance using KPIs and performance dashboards Handle escalated client issues and ensure high levels of customer satisfaction Ensure adherence to company policies, IRDAI guidelines, and other relevant regulatory frameworks Coordinate with internal departments such as underwriting, claims, and customer support Conduct regular team meetings, one-on-ones, and performance reviews Motivate the team with goal-setting, recognition programs, and performance incentives Maintain accurate records of team performance, customer feedback, and operational reports Required Qualifications: Bachelor's degree in any discipline (preferably in finance, business, or insurance) 36 years of experience in the insurance sector, with at least 12 years in a team-leading role Strong knowledge of insurance products (life, general, or health insurance) Proven experience in sales or customer service within the insurance industry Familiarity with CRM systems and insurance sales tools