166 Customer Relations Jobs - Page 5

Summary To assist the Housekeeping Manager in managing the day-to-day operation of the housekeeping department, including the training and supervision of attendants and team leaders. Qualifications Minimum 2 years work experience as Assistant Manager - orTeam Leader - Housekeeping. Good communication and customer relations skills.

Description We are seeking a detail-oriented and proactive Sales Coordinator to join our dynamic sales team in India. The ideal candidate will support the sales team in various administrative and coordination tasks, contributing to the overall efficiency and effectiveness of our sales operations. Responsibilities Assist the sales team in managing schedules and communication with clients. Prepare and maintain sales reports and presentations. Coordinate sales activities and follow up with clients to ensure satisfaction. Conduct market research to identify potential leads and opportunities. Support the sales team in administrative tasks and documentation. Manage inventory and order processing for sales-related materials. Skills and Qualifications Bachelor's degree in Business Administration or related field. 2-4 years of experience in sales coordination or related role. Proficiency in MS Office Suite (Excel, Word, PowerPoint). Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Excellent organizational and time management abilities. Familiarity with CRM software and sales reporting tools.

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Service Officer - Grand Club responsible to assist the Grand Club Manager in managing the day-to-day operation of the executive floor and lounge at the hotel. Qualifications Minimum 1 to 2 years work experience as Guest Service Officer - Grand Club - Front Office / Guest Relations in a hotel. Well developed communication and customer relations skills. Freshers can also apply.

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Service Officer - Grand Club responsible to assist the Grand Club Manager in managing the day-to-day operation of the executive floor and lounge at the hotel. Qualifications Minimum 1 to 2 years work experience as Guest Service Officer - Grand Club - Front Office / Guest Relations in a hotel. Well developed communication and customer relations skills. Freshers can also apply.

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Service Officer - Grand Club responsible to assist the Grand Club Manager in managing the day-to-day operation of the executive floor and lounge at the hotel. Qualifications Minimum 1 to 2 years work experience as Guest Service Officer - Grand Club - Front Office / Guest Relations in a hotel. Well developed communication and customer relations skills. Freshers can also apply.

Summary To assist the Housekeeping Manager in managing the day-to-day operation of the housekeeping department, including the training and supervision of attendants and team leaders. Qualifications Minimum 2 years work experience as Assistant Manager - orTeam Leader - Housekeeping. Good communication and customer relations skills.

Role: Export Sales Operations for Parts Accessories Responsibilities and Requirements: Sales planning, budgeting and forecasting Ability to analyse data to identify the sale trend Must be able to identify current trends and build a successful pitch to drive sales for relevant products Establishing and maintaining progressive customer relationships with key overseas clients Must have expertise in export custom clearance and logistics Must be able to handle customers across various geographic regions and time zones Data management and analysis: handling large data, making analysis, trend study, problem identification, interpret the data to find solutions Ability to analyse customer needs and requirements, predicting future requirements Knowledge and understanding of consumer behaviour needs and automobile industry upcoming trend Effective communication, influential negotiation skills, customer-centric approach Interpersonal presentation skills, flexible, work effectively in teams, build high performance inter-department team Additional Skills: Understanding of export operations, custom clearance, export incentive schemes Proficient in MS Office tools (especially MS Excel and PowerPoint)

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible for assisting the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. Qualifications Minimum 2 years of work experience as a Team Leader or Assistant Manager - Front Office in a hotel. Well-developed communication and customer relations skills are essential.

Inviting applications for the role of ICAN- Management Trainee/Assistant Manager Manages the progress and performance of the ICAN team and is a directsupervisor who has closest proximity with Internal teams. The ICAN Research Specialist provides pre-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our case management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business. Responsibilities . Timely resolution of requests flowing through ICAN&rsquos case management system requiring: o Research and/or tracking of an order. o Contacting vendors for invoicing, order cancellations/amendments/status, etc. o Sourcing and applying of freight and special service quotes. o Expediting a pick on an order or any other distribution request. o Expediting of drop ship orders as needed. o Estimated delivery dates or lead times on products. . Understanding and support of established client business processes that align with Pre-Invoice Support . Navigation and understanding of external business partner resource tools and reporting. . Attainment of specified goal targets and objectives for direct job scope and overall department performance. . Building solid relationships with other internal departments and vendors. . Evaluation of current processes for improvement and work on recommendations with management. . Working as a team to manage daily workflow. . Handling escalated customer issues when necessary. . Answering emails and incoming calls from internal customers as needed. . Assist to hire, groom and help new members to onboard . Provide input for promotions and staff reviews . Facilitate regular 1 on 1 meetings and direct goal development and progress . Perform weekly trending-based coaching to manage team members performance . Handle a Team of FTEs and be responsible for day-to-day quality assurance, monitoring and coaching of the team . Contact person for client and internal stakeholders for any customer relations related issues. . Provide technical guidance and share knowledge on processes and systems within the team in daily operations, train new joiners . Support and coordinate the team on daily processing/operations, workload allocation . Manage the flow of day-to-day operation, Respond to customer queries and concerns Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor%27s degree . Excellent professional experience in Order Management/Quoting/Contractingor Customer Relations . Industry Experience - Services or hi-tech industry . Process/Domain Experience: o Order Management (Entry/Amendment) o Quote to cash process and sales administration o Coordination with Logistics / Supply chain teams o Pre-Sales & Post-Sales Support . Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics. Preferred Qualifications/ Skills . Proficient in Microsoft Office applications. . Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders . Excellent organizational and creative problem-solving skills. . Demonstrated resourcefulness with critical attention to details. . History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. . Demonstrated ability to quickly learn new systems and processes and put them into practical use. . Excellent typing and data entry skills. . Diploma / Post Graduation in International supply chain management / Sourcing Management . Oracle, Service now, SAP, knowledge and experience would be an added advantage . Proficiency in coaching skills and with high level of confidentiality and professionalism . Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

Inviting applications for the role of ICAN- Management Trainee/Assistant Manager Manages the progress and performance of the ICAN team and is a directsupervisor who has closest proximity with Internal teams. The ICAN Research Specialist provides pre-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our case management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business. Responsibilities . Timely resolution of requests flowing through ICAN&rsquos case management system requiring: o Research and/or tracking of an order. o Contacting vendors for invoicing, order cancellations/amendments/status, etc. o Sourcing and applying of freight and special service quotes. o Expediting a pick on an order or any other distribution request. o Expediting of drop ship orders as needed. o Estimated delivery dates or lead times on products. . Understanding and support of established client business processes that align with Pre-Invoice Support . Navigation and understanding of external business partner resource tools and reporting. . Attainment of specified goal targets and objectives for direct job scope and overall department performance. . Building solid relationships with other internal departments and vendors. . Evaluation of current processes for improvement and work on recommendations with management. . Working as a team to manage daily workflow. . Handling escalated customer issues when necessary. . Answering emails and incoming calls from internal customers as needed. . Assist to hire, groom and help new members to onboard . Provide input for promotions and staff reviews . Facilitate regular 1 on 1 meetings and direct goal development and progress . Perform weekly trending-based coaching to manage team members performance . Handle a Team of FTEs and be responsible for day-to-day quality assurance, monitoring and coaching of the team . Contact person for client and internal stakeholders for any customer relations related issues. . Provide technical guidance and share knowledge on processes and systems within the team in daily operations, train new joiners . Support and coordinate the team on daily processing/operations, workload allocation . Manage the flow of day-to-day operation, Respond to customer queries and concerns Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor%27s degree . Excellent professional experience in Order Management/Quoting/Contractingor Customer Relations . Industry Experience - Services or hi-tech industry . Process/Domain Experience: o Order Management (Entry/Amendment) o Quote to cash process and sales administration o Coordination with Logistics / Supply chain teams o Pre-Sales & Post-Sales Support . Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics. Preferred Qualifications/ Skills . Proficient in Microsoft Office applications. . Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders . Excellent organizational and creative problem-solving skills. . Demonstrated resourcefulness with critical attention to details. . History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. . Demonstrated ability to quickly learn new systems and processes and put them into practical use. . Excellent typing and data entry skills. . Diploma / Post Graduation in International supply chain management / Sourcing Management . Oracle, Service now, SAP, knowledge and experience would be an added advantage . Proficiency in coaching skills and with high level of confidentiality and professionalism . Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

In your new role you will: Take ownership of the Infineon Field Sales interface with an emphasis on managingDistribution partners within the assigned region. Promote the Infineon portfolio across the distribution network to gain mind share through training and vision sharing. Support Infineon business at targeted accounts by working closely with Distribution partners and Infineon stakeholders to ensure success with the customers within the region. Collaborate with distribution partners sales to sell the Infineon portfolio. Engage in joint visits and provide support. Establish and develop relationships with customer engineering and commercial decision makers at focus customers while establishing and maintaining efficient communication with Business Lines and Marketing Understand customer systems and requirements, work to advocate for solutions and positioning (price, features, support, ecosystem) to win business decisions at customers jointly with distributors. Align with division/segment teams to achieve success in defined application segments. Achieve design win targets as defined by the annual plan. Design, execute and control all sales activities in a designed sub-region, country, district, application or Sub-segment. Collaborate with Segment FAE to enhance DFAE competencies for local demand creation. Act as an early enabler to bridge time to market. Work on long-term introductions (e.g., GaN, MCU) through events, presentations, and promotions Drive increases in Infineon content and revenue as well as leverage relationships with distribution partners to identify new emerging applications and customers. Be responsible for Business Management, progress tracking and reporting for defined territories with local distribution channel partners. Responsible to drive and maintain the Infineon opportunity pipeline via Distribution partner Demand creation and Demand fulfilment registrations. Take an active role in coaching the distribution channel partner personnel and evaluating their competency in support of Infineons end customers. Your Profile You are best equipped for this task if you have: BE in Electrical / Electronics degree 10+ years of Sales experience required Excellent organizational skill to foster teamwork and interact/communicate with a diverse range of business functions, organizational levels and cultures. Collaborative work effort; a strong team player with speed, taking risks and driving to deliver results Proactive, self-driven person with strong problem-solving skills and strategic thinking.

Description We are seeking a Product & Pricing Associate specializing in Ocean Freight to join our dynamic team. The successful candidate will serve as the single point of contact for all rate and quote inquiries, focusing on network quotes and rate maintenance. This role requires a proactive approach to pricing strategy, strong relationship management with shipping lines, and a keen understanding of the ocean freight market. The ideal candidate will possess a solid background in international trade or marketing, with 4-6 years of relevant experience in a similar role. Responsibilities Act as the primary contact for all rate and quote inquiries related to ocean freight. Maintain and update pricing databases and ensure accurate rate maintenance. Collaborate with internal teams to develop competitive pricing strategies for ocean freight services. Analyze market trends and customer needs to recommend pricing adjustments and proposals. Build and maintain strong relationships with key shipping lines to ensure favorable rates and services. Provide support for sales teams by preparing accurate and timely quotes for customers. Monitor and report on pricing performance and suggest improvements where necessary. Skills and Qualifications Graduate degree in any field, MBA in Marketing or International Trade preferred. 4-6 years of experience in ocean freight or freight forwarding industry. Strong knowledge of pricing guidelines and strategies in the ocean freight sector. Excellent interpersonal and communication skills to effectively liaise with clients and shipping partners. Demonstrated ability to build and maintain relationships with prominent shipping lines. Familiarity with customer base and market dynamics of ocean freight products. Strong analytical skills to assess market trends and pricing competitiveness. Experience working in multinational companies in the freight forwarding sector is a plus.

Join PlanetSpark as an Business Development Executive. Drive growth by converting warm leads into enrollments. Thrive in a high-energy EdTech space. Boost your career with elite training. Make an impact by empowering future-ready learners! international sales sales pitch

Join PlanetSpark as an Business Development Executive. Drive growth by converting warm leads into enrollments. Thrive in a high-energy EdTech space. Boost your career with elite training. Make an impact by empowering future-ready learners! international sales sales pitch

Analyzing stock availability and proper stock supply from DC to allocated accounts while accounting for seasonal variations and other consideration Coordinating for stock availability and requirements with the planning team for proper allocation of stocks to different accounts Data analysis and forecasting of sales, ensuring the different allotted fill rates of accounts are maintained properly Regular updates to the reporting manager in coordination with the whole sellers, planning, and finance teams, as well as confirmation of various appointments on time Regular market visits to all B2B stores, communicating with customers about concerns/queries, sales, purchases, and other variables Maintaining excellent customer relations and periodic check on their needs and timely closing of POs Tracking sales quarterly or monthly and achieving sales objectives as per Business Plan Ensuring proper loading and unloading of stock with adequate transportation facilities available, coordinating with the RTM and Asset Management Team for same (Coordination) Training the MGR to meet the target, providing feedback on performance and areas for improvement on a regular basis Conducting regular promotional activities to increase sales and accomplish the target on or before time Ensure that the ARS PO are properly served and analyze gap article in store to get manual PO for gap articles Ensure in-store execution as per company standard or TOT of stores Ensure pricing visibility and communication as per MOP (Market operating price) guidelines

Join PlanetSpark as an Business Development Executive. Drive growth by converting warm leads into enrollments. Thrive in a high-energy EdTech space. Boost your career with elite training. Make an impact by empowering future-ready learners! international sales sales pitch

Roles and Responsibilities: Prospecting and Lead Generation: Identify and research potential clients through various channels such as online platforms, social media, and networking events. Generate leads and initiate contact to establish rapport and gather relevant information. Client Relationship Management: Build and maintain strong relationships with existing and potential clients. Understand their needs, challenges, and objectives to effectively propose suitable IT solutions and services. Sales Strategy Development: Collaborate with the sales and marketing teams to develop and implement effective strategies to drive business growth. Analyze market trends, competitor activities, and customer feedback to refine sales approaches. Proposal Writing and Presentation: Prepare compelling proposals and presentations tailored to the specific requirements of prospective clients. Clearly articulate the value proposition, benefits, and features of our IT products and services. Negotiation and Closing Deals: Negotiate terms, pricing, and contracts with clients to secure profitable agreements. Utilize persuasive communication skills and strategic thinking to overcome objections and close deals successfully. Market Research and Analysis: Stay updated on industry trends, technological advancements, and market demands. Conduct market research and analysis to identify new business opportunities and areas for expansion. Collaboration and Teamwork: Work closely with cross-functional teams including sales, marketing, and product development to achieve collective goals. Share insights, feedback, and best practices to enhance overall performance and efficiency. Metrics Tracking and Reporting: Monitor key performance indicators (KPIs) related to sales targets, lead conversion rates, and revenue generation. Prepare regular reports and presentations to management, highlighting progress, achievements, and areas for improvement.

Utilize interpersonal and communication skills to lead, influence, and encourage others. Advocate sound financial/business decision making; demonstrate honesty and integrity; lead by example. Foster mutual trust, respect, and cooperation among team members. Serve as a role model by demonstrating appropriate workplace behaviors. Support day-to-day front desk operations to ensure quality service delivery. Understand front desk team roles well enough to fill in during staff absences. Coach, counsel, and motivate team members to meet performance and service expectations. Address employee questions, concerns, and performance issues professionally. Assist in all areas of the front office in the absence of the Front Office or Front Desk Manager. Guide and manage daily front desk shift operations to maintain guest service standards. Clearly communicate performance expectations to employees based on job descriptions.

Position Purpose Senior Associate will be managing the daily operations/workflow within the business group and helps the Line Manager in achieving the process deliverables. Solid functional understanding of the business is recommended along with strong knowledge of products related to Settlement/Corporate Action/Trade Processing. Experience in working with Intellimatch will be an additional attributes. The candidate should have hands on experience in cash & securities reconciliation process. All static and migrations should be managed with respect to reconciliation requirements. Solid technical understanding of the business is expected, including strong knowledge of Intellimatch system. Demonstrated commitment to continuous process improvement is a key driver. He/ She will be responsible for interacting with Line Managers and the clients of BNP Paribas Group and needs to provide high quality of service to the internal/ external clients. He/ She should play a SME role for any complex/ technical issues arise in daily BAU in reconciliation and provide expert advice to other aligned business lines for which reconciliation is performed. Regular interaction with the Team Lead/ Assistant Manager of BAU reconciliation for improving the quality of reconciliation produced to business. He/ She should be able to articulate well and communicate well across all levels in the organization. Ensure all the transactions are performed within the agreed timelines without errors and mistakes. Maintain Communication Channels with internal peer groups and business teams. Ensure to get cross trained within process and transfer the Knowledge transfer between the team and processes is happening on periodic basis. Participate in Brain Storming Sessions and share the best practices and ideas with the peer groups and team members. Ensure to be updated with the procedure document and User Guides. Evaluate and update documented procedures to ensure they are complete, accurate and current. Accountable to follow the BCP / BIA documents Escalate unresolved open items to the Team lead / Assistant Manager. - Understand the business structure within BNP, along with the process. Responsibilities Direct Responsibilities Primary Responsibilities Handling the reconciliation process and related activities for Clearing and Custody Services/ Investment Fund Services/ Middle Office Position business respectively. Identifying missing balance, trail balance, proof difference and resolving all variances to reach resolution in a timely manner. Performing a range of daily, weekly, monthly & quarterly reconciliations across all the business lines. Performing a range of daily, weekly, monthly & yearly controls to ensure feeds & related net transactions are in place Providing user training as required, improving the understanding of the control aspects of Intellimatch within the business. Ensure all activities are performed within agreed timelines. Investigating any open breaks and work with business team and any external parties for resolution. Identifying the reconciliation deviation/ backlogs in terms of process and having the discussion with BAU Manager to execute the correction process via BAU team. Assist with various ad-hoc projects and new initiatives within the team. All controls has to be followed, Controls are properly evidenced and complete by each activity Escalate unresolved open items to the Team lead / Assistant Manager. Preparing the maintenance & control reporting to senior management and audit. Should gain knowledge in various Swift Message Types, especially MT940/950 and MT535/536 and ensure to understand the details available in these messages. Analyzing the details/ references received in MT940/950 and MT535/536 and liaise with correspondent banks and Sub custodians in order to improve auto matching in Intellimatch. Provide on the job training for new recruits, updating job procedures from time to time and collating information on the status and progress of tasks to the onshore location. Track and maintain all the issues arising in the process and adhere to proper escalation matrix for resolution. Ensure all the process changes are discussed with team and tracked in the tracker appropriately. Identify the possibilities and create various rules to increase the percentage for the automatic matching process in Intellimatch. Responsible for the internal integrity of the automated reconciliation via Intellimatch. Maintaining the static data in Intellimatch databases including new accounts set-ups, department setup, matching rules, and other static data. Liaising with other departments to ensure aged breaks are properly commented with the current status and resolved in timely manner. Handling all types of rejects batches and formatting the files as per the requirement of Intellimatch. Manual import of files via Recollector Defining references in the lookup table to automate assignments and avoid discrepancies in Intellimatch. Liaising with IT for any discrepancies or changes in the flat files received for import. Building strong control mechanism for reconciliation unit in consultation with manager which should result in mitigating the risk. Maintain Communication Channels with internal peer groups, within GSO and with spoke locations. Participate in Brain Storming Sessions and share the best practices and ideas with the peer groups and team members. Primary Working Relationships The Candidate will report to the Process Lead/Assistant Manager of the process. Actively participate in all huddles and internal meetings. The position interacts with other Process Associates, Mid Office Staff, Relationship Managers and Clients. The position interacts with International Team Members of BNP Group. Contributing Responsibilities Working together with Lisbon, Mumbai & Chennai to achieve the vision of SSC. Work closely with stakeholders to mutually enrich the quality of process and to encourage collaborative efforts in achieving client satisfaction. Technical & Behavioral Competencies - College Degree, preferably a Masters degree in Commerce or MBA (Finance) Strong verbal and written English skills required. Ability to converse clearly with internal and external staff. Minimum 4 years of experience in reconciliation background in investment banking domain and/or prior related industry for a Senior Associate. Mandatory hands on experience of reconciliations applications like Intellimatch. - Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. - Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines. - Proficient in Microsoft Office Applications and strong MS-Word & Excel skills required. - To be based in Chennai / Mumbai and prepared to travel if required. - Must be prepared to work in any shift supporting business Requirements. - Identify Operational Risk Areas within the Client Business Revenue Process. - Supervise, Monitor, Control and Co-ordinate all activities in the department. Client Focus & Adaptability: Client Focus: Be pro-active in developing customer relations by understanding and responding to customer needs. Strive continually for customer satisfaction and focus on Client Delight. Commit/Promise only what can be delivered by keeping Banks interest in mind. Try to identify the real needs of the customer, including those not necessarily stated. Advise/Educate the clients staff on formulation of data which suits to BNP Applications. Adaptability: Always look for ways to improve services and processes Be able to adapt to different markets and different clients evolution Integrity, trust & fairness Acts with integrity in all interactions with colleagues, team members and clients. Promises only what can be delivered, managing expectations and honors commitments, and, has committed to ethical practices in all interactions and relationships. Treats others fairly, showing respect and courtesy. Builds trust by responding openly, genuinely and consistently to others. Self-motivated and contribute in team bonding activities. - To be Positive influencer, Flexible, dependable & maintain team spirit Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Organizational skills Attention to detail / rigor Ability to collaborate / Teamwork Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications Minimum 4 years of relevant experience is ok (4 years not available in the drop down)

Responsibilities: Role Overview: As the Customer and stakeholder engagement Manager for PSA Chennai, candidate will play a pivotal role in leading customer service for PSA Chennai . Candidate will act as the primary point of contact for local customers, ensuring the delivery of exceptional service and addressing any issues related to products and services. The candidate will be responsible for receiving, investigating, resolving, and responding to customer inquiries related to shipments, service delivery, claims, and disputes. Role Scope: Customer Relations 1. Ensure that all customers receive outstanding service, positioning yourself as the voice of the customer within the organization while safeguarding the company's interests. 2. Cross-Functional Collaboration: Work closely with Commercial, Operations, Finance, IT, and other departments to deliver a seamless customer experience, ensuring all functional teams contribute to high levels of customer satisfaction. 3. Customer Liaison: Maintain strong relationships with CHA,CFS,CTO shipping lines (Local Level),NVOCC, importers, exporters, and their agents, ensuring their needs are met promptly and effectively. 4. Ensure smooth functioning of Customer Service function to assist with day-to-day queries of terminal users. 5. Communication and Coordination: Serve as the central point of communication between internal teams and customers, addressing inquiries and resolving issues in a timely manner. 6. Issue Resolution: Collaborate with the Billing and Claims departments to resolve customer issues efficiently, prioritizing urgent matters and ensuring deadlines are met. 7. Prepare all required presentations/marketing materials for potential business clients and other Presentation as per requirements from BU head, PSA India Commercial manager. 8. Prepare monthly reports for presentations to the management. 9. Map and update customer profile of the terminal, market, and competitive marketing/data analysis. 10. Closely liaise with PSA India commercial on marketplace developments, and volume updates. 11. Prepare presentation as per commercial requirement.[BK2] 12. Focus on gathering qualitative insights from customers. This information is valuable for commercial teams in developing effective marketing tactics based on customer perceptions and preferences. 13. Coordinate various events, trade meets, onboard functions and exhibitions for PSA India in line with company objectives. 14. Continuous Improvement: Contribute to the enhancement of methodologies, processes, and performance standards related to container terminal operations, ensuring the Terminal remains at the forefront of industry practices. 15. Transformation and Development: Engage with cross-functional teams on initiatives related to transformation and product development, ensuring smooth rollouts and successful adoption. 16. Data Management: Ensure the accuracy and quality of data within terminal systems, regularly updating customer records and other relevant information. 17. Self-Development: Commit to continuous learning and professional development, staying up to date with industry trends and best practices. 18. Additional Duties: Take on other tasks and responsibilities as needed to support the overall success of the Terminal and its customers. 19. Build up a good database with detailed, updated, and accurate information of market conditions. 20. Track and maintain information relating to inter port and intra port competitors. Weekly and monthly incites must be provided to the BU head and India commercial manager promptly. 21. Understand the customer needs and suggest, involve in and propose commercial solutions that will improve the NPAT, ROTA, ROE and ROI of PSA Chennai Key Skills & Experience the candidate should possess : Minimum 7 years customer relations experience Analytical skills to forecast and identify trends and challenges Excellent communication and presentation skills Ability to think creatively and innovatively. Able to travel for business both within India and overseas and willing to be relocated to other PSA terminals according to business needs. Strong customer service and stakeholder engagement experience Excellent communication and problem-solving skills Ability to analyze complex data and present findings in a clear and concise manner Identify and catalogue cargo and freight trends for key commodities of interest Analyze data using statistical software to extract insights and meaningful patterns Convert complex data and findings into clear and concise visual representations, including: Tables, Graphs, Written reports .This role requires strong analytical skills, attention to detail, and the ability to communicate complex data insights effectively to stakeholders.

Responsibilities: Individually driving Collections activity & achieving the Weekly, monthly, quarterly & yearly targets while maintaining excellent Customer service. Build collection status dashboards Working on improving the collection Strategies & methods to improve customer interactions. Plan and execute new process improvement projects. Setting and meeting performance targets Optimizing Collections performance & ensuring ways to save Cost. Problem solving ability & ensuring highest level of customer satisfaction. Educational qualification Required: Graduated in Finance or Business Administration or equivalent.

Description The Credit Manager will be responsible for managing the credit risk of the organization by assessing and monitoring customer creditworthiness, developing credit policies, and ensuring timely collections. The ideal candidate will have a strong financial background and experience in credit management. Responsibilities Assessing credit risk and determining credit limits for customers. Monitoring accounts receivable and ensuring timely collections. Analyzing financial statements and credit reports to make informed credit decisions. Developing and implementing credit policies and procedures. Collaborating with sales and finance teams to ensure alignment on credit decisions. Preparing reports on credit metrics and presenting findings to management. Skills and Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or related field. 3-7 years of experience in credit management or related financial roles. Strong understanding of credit analysis and risk assessment techniques. Proficient in financial modeling and analysis tools. Excellent analytical and decision-making skills. Strong communication and negotiation abilities. Familiarity with relevant financial regulations and compliance standards.

Description The Credit Manager will be responsible for managing the credit risk of the organization by assessing and monitoring customer creditworthiness, developing credit policies, and ensuring timely collections. The ideal candidate will have a strong financial background and experience in credit management. Responsibilities Assessing credit risk and determining credit limits for customers. Monitoring accounts receivable and ensuring timely collections. Analyzing financial statements and credit reports to make informed credit decisions. Developing and implementing credit policies and procedures. Collaborating with sales and finance teams to ensure alignment on credit decisions. Preparing reports on credit metrics and presenting findings to management. Skills and Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or related field. 3-7 years of experience in credit management or related financial roles. Strong understanding of credit analysis and risk assessment techniques. Proficient in financial modeling and analysis tools. Excellent analytical and decision-making skills. Strong communication and negotiation abilities. Familiarity with relevant financial regulations and compliance standards.

Create/maintain reports to track assignments from order date through final completion Maintain communication with Client. Experience with customer relations and possess strong phone skills.

Create/maintain reports to track assignments from order date through final completion Maintain communication with Client. Experience with customer relations and possess strong phone skills.