Customer Relation Executive (E-commerce)

We're Hiring: Customer Relation Executive (E-commerce) (Female Only)

Join Mammar Digital Solutions, a fast-growing e-commerce business, as a Customer Relation Executive. If you're a people person with excellent communication skills and a passion for delivering top-notch customer service, this is your chance!

• Position: Customer Relation Executive
• Experience: 0 – 2 Years
• Location: Valanchery, Malappuram (Work from Office)
• Education: Bachelor's Degree or Diploma (any discipline)
• Salary: 9k - 15k (Based on Experience)

Key Responsibilities:

• Handle customer inquiries across platforms (email, phone, chat)
• Resolve order-related issues, returns, and complaints professionally
• Coordinate with logistics and warehouse teams to ensure timely delivery
• Manage post-sale follow-ups and ensure customer satisfaction
• Maintain accurate records of customer interactions and reports
• Assist in product feedback collection and reviews management

Requirements:

• Excellent communication skills in English and Malayalam (spoken and written)
• Strong problem-solving and interpersonal skills
• Basic understanding of e-commerce order flow
• Comfortable using CRM tools, Excel, and order management software
• Freshers welcome; prior experience in customer service is a plus

Preferred:

• Experience in handling e-commerce customers (Amazon, Flipkart, etc.)
• Familiarity with return/refund procedures and courier tracking tools

If you enjoy helping customers and being part of a dynamic e-commerce team, apply now and grow with Mammar Digital Solutions!

Apply Today | Let's Build Exceptional Customer Experiences Together!

Job Types: Full-time, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time

Work Location: In person