2763 Customer Queries Jobs - Page 5

Note- Only Female candidates can apply for this role. Job Title: - Personal Service Ambassador- Affluent Credit Cards Location: Gurgaon, JMD, Sector 48 Department: Customer Service for Affluent Credit Cards We are looking for a highly skilled and experienced Personal Service Ambassador (PSA) to join our prestigious Credit Card Customer Service team. The PSA will be responsible for delivering an exceptional and personalized service experience to our premium credit card holders. This role demands an important level of professionalism, attention to detail, and a commitment to providing unparalleled customer service. The PSA will be the first point of contact for clients, helping with credit car...

Key Responsibilities: Customer Issue Resolution: Identify and resolve customer problems using the knowledge base and available resources, ensuring each solution is tailored to the customers unique needs. Empathy & Support: As our customers often reach out during times of distress, its crucial to treat each customer with the care and attention they deserve. Youll provide compassionate, thoughtful support, as you would to a friend or family member in need. Problem Diagnosis: Use a logical approach to diagnose issues, ask probing questions, and provide effective solutions to customers in stressful situations. Documentation: Accurately document customer issues, following company guidelines and m...

Attending client calls & solving their queries related to shipments pickup & delivery. Preparing various reports & MIS & by using MS office. Handling accounts & doing journal entries on tally. Coordinate with vendors & clients. Required Candidate profile Good communication skills. Should have good knowledge working on MS Office tools (Excel & Outlook etc) Knowledge of basic accounting.

Urgent Hiring: Customer Service (International voice process) Location: Hyderabad WFO UK Shift Min 1 yr exp in International BPO CTC: 5 LPA Immediate joiners only Excellent communications Please share cv at sakshi.n@manningconsulting.in or call/whatsapp 9368820159

Mandatory Skills: C ustomer care, voice process (Hindi & English) are must Qualification: Any graduate Job Description 1.Handle Inbound & outbound calls. 2.Record information into the CRM. 3.Guiding the users on call. 4.Follow up on office related work. 5.Collecting the missed information from end users. 6.Working on Mails. 7.Other process & management related work. Roles & Responsibilities Answer incoming calls from prospective customers Follow up with the customers & getting feedback. Ask pertinent questions to understand the customers requirements Deal with complaints or doubts to safeguard the company reputation Go the extra mile to meet sales quota and facilitate future sales

Job Summary : We are looking for friendly and confident Telecallers to join our team. Your job will be to make calls to potential customers, explain our services, answer their questions, and help generate leads or sales. You will also handle customer queries and keep records of calls. Key Responsibilities : - Make outgoing calls to customers and explain our services. - Answer incoming calls and provide information. - Keep a record of customer details and follow up with them. - Understand customer needs and suggest suitable services. - Maintain a positive and helpful attitude at all times. - Meet daily or weekly calling targets. - Work as part of a team to achieve company goals. Requirements ...

Job Summary: We are looking for a Business Associate & Telecaller to handle customer interactions, generate leads, and support business growth. The role involves making outbound calls, following up with clients, and assisting in sales and business development activities. Key Responsibilities : - Make outbound calls to potential and existing customers. - Explain products/services and answer customer queries. - Generate leads and schedule appointments for sales teams. - Follow up with customers to ensure a positive experience. - Maintain and update customer databases. - Assist in business development and market research activities. - Meet daily and monthly targets for calls and conversions. Re...

Job Description: We are looking for a Customer Support Executive to handle customer queries and provide effective solutions. Responsibilities: Handle inbound & outbound calls / customer queries Maintain customer satisfaction by providing accurate information Record and update customer details in the system Follow-up and resolve issues in a timely manner Requirements: Minimum 1 year of customer support experience Good communication skills (Tamil & English preferred ) Basic computer knowledge Positive attitude & problem-solving skills multilingual is added advantage Salary: Based on experience & performance Interested candidates can WhatsApp or Call HR at 73050 48470/ 73050 48933

Interested Candidates can directly come for the f2f Interview at the given address- Unit no-508,5th floor,welldone techpark Sector-48,Gurgaon,Haryana-122001 Key Responsibilities: • Handle inbound calls and email queries from customers related to loan products and services. • Provide accurate information and assistance regarding personal loan applications, repayments, and account details. • Manage and resolve customer escalations efficiently while ensuring a positive customer experience. • Maintain detailed and accurate records of customer interactions and transactions in the system. • Collaborate with internal departments (operations, collections, etc.) to resolve customer issues promptly. •...

**Please read the below JD the same is for Phone Banking Inbound Customer Service process** MEGA WALK_IN DRIVE on 31st October (11am to 3 pm) Job Location and Interview Location: Grnd flr, Gate no. 2 Zone 2 Parle Products Pvt Ltd. (Inside Parle G Compound) ,VS Khandekar Rd., Navpada, Vileparle East Mumbai 400057 We are hiring for Assistant Manager only. Please find JD below. We are looking at Graduates with excellent English-speaking skills and Immediate joiners are preferred. Post Graduate freshers are also welcome. Note : We have 5 days working with rotational shifts and rotational week - offs No night shift for females ( any 9hr shift between 8am to 8pm) No transportation facility provide...

Customer Support Executive I Process: Voice (Day shift 8to 8)5day Working Industry: BPO / Call Center Fresher eligible Qualification: Graduation is mandatory HR connect 8617602997

Role & responsibilities * Handle Inquiries * Manage inbound calls, WhatsApp messages, and web queries through the CRM. * Respond promptly using pre-defined templates or manual replies when required. * Appointment Management * Book appointments and coordinate with doctors for availability. * Share appointment details with patients and confirm schedules. * Payments & Invoicing * Check and update payment status for each booking. * Prepare invoices and send them to patients. * Doctor Coordination * Collect doctors fees and record audio confirmations if needed. * Share daily doctor availability updates in the group. * Follow up with doctors the next day for patient feedback. * Feedback & Follow-u...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Job Summary : An opportunity to work with a Big4 organization under our payroll. We are seeking a detail-oriented and proactive Customer Account & Reconciliation Specialist for our Clients Finance & Accounts team. This role combines customer account management and accounts receivable reconciliation, ensuring accuracy in invoicing, payment application, and TDS (Tax Deducted at Source) adjustments. The position is non-collections focused, emphasizing reconciliation accuracy, query resolution, and customer experience excellence within the Order-to-Cash (O2C) process. An opportunity to work with a Big4 organization under our payroll. Key Responsibilities : Accounts Receivable & Reconciliation - ...

Hiring for a MNC Industrial Equipment manufacturing industry. Can share cv on sonam.thakur@cielhr.com Location- Sanand 1. Preparing detailed proposals/quotes for equipment with 100% accuracy and within specified time period for particular enquiry 2. Fielding inquiries and providing responsive technical support to customers, channel partners and/or sales team within 3 working days 3. Understanding customer bid documents / URS and working on quotations while highlighting relevant deviations with 100% accuracy and within specified time period. 4.Coordinating with sales, finance, customer, engineering, BU, supply chain & logistics teams to execute on customer orders for the relevant commercial a...

Roles and Responsibility Handle customer inquiries and resolve issues through chat and non-voice processes. Provide exceptional customer service and ensure satisfaction. Work effectively in a team environment to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a dynamic and changing environment is required. Strong problem-solving and analytical skills are necessary. Proficiency in using computer applications and soft...

Roles and Responsibility Handle customer inquiries and resolve issues through chat and non-voice processes. Provide exceptional customer service and ensure satisfaction. Work effectively in a team environment to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a dynamic and changing environment is required. Strong problem-solving and analytical skills are necessary. Proficiency in using computer applications and soft...

Roles and Responsibility Handle customer inquiries and resolve issues through chat and non-voice processes. Provide exceptional customer service and ensure satisfaction. Work effectively in a team environment to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a dynamic and changing environment is required. Strong problem-solving and analytical skills are necessary. Proficiency in using computer applications and soft...

Roles and Responsibility Manage and coordinate recruitment processes to ensure timely completion of hiring targets. Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with clients and candidates for successful placements. Conduct interviews and assessments to evaluate candidate fit and skills. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics to identify areas for improvement and optimize processes. Job Requirements Proven experience in recruitment or a related field, with a strong track record of success. Excellent communication, interpersonal, and negotiation skills ...

Roles and Responsibility Manage and coordinate recruitment processes to ensure timely completion of hiring targets. Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with clients and candidates for successful placements. Conduct interviews and assessments to evaluate candidate fit and skills. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics to identify areas for improvement and optimize processes. Job Requirements Proven experience in recruitment or a related field, with a strong track record of success. Excellent communication, interpersonal, and negotiation skills ...

We are looking for a highly skilled and experienced Process Associate to join our Customer Service team in Gurgaon. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment, handling both non-voice and voice processes. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Work effectively in a team to achieve common goals. Maintain accurate records of customer interactions. Stay updated with product knowledge and industry trends. Contribute to process improvements and quality initiatives. Job Requirements Excellent communication and interpersonal sk...

We are looking for a highly skilled and experienced Process Associate to join our Customer Service team in Gurgaon. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment, handling both non-voice and voice processes. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Work effectively in a team to achieve common goals. Maintain accurate records of customer interactions. Stay updated with product knowledge and industry trends. Contribute to process improvements and quality initiatives. Job Requirements Excellent communication and interpersonal sk...

Customer Service Executive Blended Process Role Summary Join our front-office team to manage customer queries via calls, leveraging advanced tools and delivering exceptional service. This role demands strong communication, comprehension, and problem-solving skills. Eligibility Open to graduates and undergraduates. Not eligible: Candidates with degrees such as MBA, BTech, BCA, BSc IT/CS, BE, MTech, MCA, or CA. Core Skills Excellent voice clarity, accent, and grammar. Strong analytical ability and customer-centric approach. Professional telephone etiquette. Preferred Background Experience in airline ticketing/reservations, hospitality, logistics, or international call centers. IATA certificati...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...