2844 Customer Queries Jobs - Page 35

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

Urgent Hiring Minimum Screening Requirements (MSR): INTL : Minimum 1 year of experience in an International Contact Centre (Airline/OTA Flight Support) supporting EU, North America, or LATAM regions Versant Score: C1 DOM : Minimum 6 months of Contact Centre/Customer Service Versant Score: B2 Graduate and under graduate with 6months experience required Skill Set: B2 level communication Process Type: Blended Voice, Email & Chat Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM) Process Operating Hours: 8:30 AM to 8:30 PM Associate Salary (minimum 6 months Exp) 3.1 LPA Travel Exp (minim...

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Mea...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one 1 year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. Experience with international voice process is preferred Exp.- Min 1 yr of experience in the role

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

Were Hiring: Customer Service (Voice Process) Hexaware is looking for enthusiastic professionals to join our Customer Service Domestic Voice Process team. What We’re Looking For: Excellent English communication skills Minimum Qualification: 12th Pass/Graduate Prior BPO experience preferred/Freshers Can Apply Must reside within Hexaware’s location boundaries (see below) Compensation & Benefits: Work Mode: Work From Office Working Days: 5 Days (Weekends Off) Shift Window: 8:00 AM – 5:00 PM (Fixed Shift) Selection Process: 1. HR Round 2. Operations Round Important: All previous employment documents are mandatory. Location Boundaries (Only applicants residing here will be considered): Ambernath ...

Smart & experienced CRM's to handle the entire CRM Cycle from bookings till possesion. Good experience in Frontend, Collections, Documentation, Agreements, Possesions, Excellent Communications etc. etc.

1.Accountable for maintaining relationships with all the stake holders and focus on growing and developing existing clients . 2.Strategically plan Client needs analysis monthly and proactively execute the action plan with Management

Manage post-sales processes collections,agreements,documentation ®istrations Coordinate with customers, banks & internal teams Ensure timely follow-ups & excellent customer relationship management Address client queries and provide ongoing support Required Candidate profile 1–3years of experience in Real Estate CRM/Post-Sales Strong knowledge of collections, agreements ®istration process Excellent communication & interpersonal skills Detail-oriented and client-focused

Profile- Customer service operations Location- Noida Exp- 1+yrs Package- Upto 28-30k inhand Shift- Day|| No Cabs 5.5 Days working Anushika 9211073262

Monthly CTC : INR 22k to 28k + incentives Responsibilities : Recover abandoned carts via outbound calls Convert leads & handle objections Upsell/cross-sell products Manage follow-ups & CRM logs Achieve sales targets & ensure customer satisfaction Maternity policy Annual bonus Performance bonus Sales incentives Referral bonus Leave encashment Provident fund House rent allowance Employee state insurance Flexi working

Job Role: Outbound Sales Executive Banking Loans (Godrej Project) Location: Thane Shift Timing: 9:30 AM to 6:30 PM Week Off: 1 Rotational Off per week Job Description: We are hiring for the position of Outbound Sales Executive for a prestigious banking loan project under the Godrej brand. The ideal candidate will be responsible for outbound calling, lead generation, and conversion of prospects for various loan products. Key Responsibilities: Conduct outbound sales calls to prospective customers for banking loan products Understand customer requirements and offer suitable loan solutions Maintain follow-up with interested customers to ensure closures Maintain accurate and up-to-date records of...

Responsibilities: * Prepare reports, analyze results * Manage fee collections, collections strategy * Generate reports, prepare for meetings * Respond to customer queries via phone/email

Hi Dear, We are having an excellent opportunity with a leading B2B steel company for the customer service positions in Mumbai location Please Note - This is 12 months of off Role position. It may be on roll or extendable based on mutual discussion and performance . Location - Santacruz, Mumbai Rotational Shift and 6 Days working Salary - Best with the industry Candidate should be Graduate and good written & verbal communication skills in English & Hindi. Additional language known as well advantage. Role & responsibilities Handle inbound and outbound customer interactions via phone, email, chat, and other channels. Resolve customer issues related to orders, deliveries, payments, and product/s...

Company Summary: Headquartered near Atlanta, Georgia, ALLESET is a global manufacturer of healthcare products, offering an industry-leading portfolio of high-quality, cost-effective consumable medical products and unparalleled support services. We design, develop, and manufacture products and services focused on protecting the patient, healthcare provider, and surgical equipment. We are looking for CSR for our Product Development CPP team, who will be based in Mumbai. Role & responsibilities: Quotation Management Prepare accurate and competitive quotations for a wide range of surgical disposable products, including gloves, gowns, drapes, syringes, and other consumables. Respond to RFQs from ...

Great Opportunity to make their career with Customer Service! HR Connect-Ms.Muskaan-+91-9045254121(11am-5pm) We are excited to announce a hiring opportunity for the role of Customer Service Executive (Credit Card Support) at our Thane location. Key Responsibilities (KRA) Handle inbound queries related to HSBC credit cards. Provide accurate information and resolve customer issues promptly. Cross-sell relevant credit card schemes, offers, and product add-ons. Maintain high levels of customer satisfaction and service quality. Ensure compliance with HSBC processes and policies. Meet performance and sales targets as defined by the process Eligibility Criteria Qualification: HSC / Graduate Minimum...

Job Role: Telemarketing Executive (TME) Office Based Job Location: Swargate, Pune Qualification: Graduation Who Can Apply: Graduates (Freshers or Experienced) Candidates with prior experience in outbound domestic voice calling processes Individuals with good communication skills in English Shift Timing: 9:30 AM to 6:30 PM Salary Structure: For Freshers: First 3 Months: CTC: 18,631 In-hand: Up to 14,500 From 4th Month Onwards: CTC: 23,290 In-hand: 18,800 Retention Bonus: Approx. 13,000 (provided in the 5th month) For Experienced Candidates: CTC: 23,290 In-hand: 18,800 (Applicable only if all experience documents are verified) To Apply / Conatct For more details HR Atharva - 9607128841

Hiring for International Voice Process US Healthcare Process Location: Bangalore Process: International Voice (US Healthcare) Perks: Both-way cab facility Salary: Up to 4 LPA Work Schedule: 5 days working Saturday & Sunday fixed off Interview Mode: Virtual rounds Eligibility: Fresher or Experienced candidates welcome Good communication skills in English Willingness to work in night shifts (US process) Contact: Chanchal 9251688424 References are highly appreciated!